Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

3305 Reviews

ReScore Reviews™ (72)

ReScore
Overall Rating 4.1527746/5Overall Rating 4.1527746/5Overall Rating 4.1527746/5Overall Rating 4.1527746/5rating 4.1527746
Original
Overall Rating 2.04167/5Overall Rating 2.04167/5rating 2.04167rating 2.04167rating 2.04167
93% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


JC
Jennifer C.
El Cajon, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Awesome Service
Kaitlyn is my service Representative and she is always friendly and ready to answer any questions or concerns that I may have. The work is done is thoroughly and efficiently. They have shuttle service, just in case you don't want to wait around for your vehicle. There is nothing lacking here! Great place to service your car.

Verified Customer
Santee, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
excellent
I was very happy with the service, I didn't have to wait to long, my car was ready in less than one hour, I was very impress.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/21/2019

Hello,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

SB
Sandra B.
San Diego, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Great Service
The staff are very helpful and polite. They are very professional and knowledgeable. I was very pleased with the service.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/21/2019

Sandra,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

VS
Victoria S.
Spring Valley, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Friendly
Team took good care of me
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/21/2019

Victoria,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
San Diego, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Service
My recommended service.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/20/2019

Hello,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
San Diego, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2019 Category: Service
Satisfied Customer
With the exception of my floor mats being wet when the service was complete, I was satisfied w/the overall maintenance performed. My questions were answered to my satisfaction.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/20/2019

Hello,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

O
O.
San Diego, CA
2014 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Outstanding Service Manger
Every time I take my car to Penske, Kailyn does an amazing job with service and ensuring that I am well versed on whatever is wrong with my car. Very professional and friendly.

Allen Maxwell
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/20/2019

Allen,

Thank you for choosing Penske Hyundai! I'll be sure to thank Kaitlyn for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

NL
Noe L.
San Diego, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Excellent
On time
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/20/2019

Noe,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

HH
Huu H.
San Diego, CA
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Outstanding service
Outstanding service
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/20/2019

Huu,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
El Cajon, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/19/2019 Category: Service
Poor service work
I recently had a routine service done on my 2017 Hyundai Santa Fe. Oil change, tire rotation and a recall. Come to find out got the car home and oil is dripping on my garage floor and the whole underside is wet with oil spill. Not too happy about it
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/19/2019

Hello,

Thank you for giving us the opportunity to address this oil leak. If you have any other concerns, please contact me at elorentz@socalpenske.com with your preferred contact information. We look forward to seeing you tomorrow.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

KA
Kent A.
San Diego, CA
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
1 st service on my 2019 Kona
Excellent Service Advisor...Chris Hjorth. This was my first service for my 2019 Kona and it was hassle free. My Kona was ready when promised. This experience was flawless. Thanks Chris. Kent Andersen
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/19/2019

Kent,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with Chris and thank him for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
La Mesa, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/19/2019 Category: Service
I don’t want my review posted
See previous comments
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/19/2019

Hello,

I'm very sorry to hear that you were disappointed by your recent service experience. I would appreciate the opportunity to connect with you and discuss what happened. Please email me at elorentz@socalpenske.com. I look forward to speaking with you.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
San Diego, CA
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Great experience at this location
This hyandai location has great customer service and I drive out of my way to go here.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/19/2019

Hello,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
La Mesa, CA
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/19/2019 Category: Service
Not their best day!
They should inform customers how things work when you drop off your car
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/19/2019

Hello,

I take your feedback seriously, and I'm sorry to hear that you were let down by your recent service visit. Please email me at elorentz@socalpenske.com so that we can talk about your experience one-on-one. I look forward to hearing from you.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
El Cajon, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Fast and friendly service.
Fast and Friendly service.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/19/2019

Hello,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

KS
Kit S.
El Cajon, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
it great job
they did great job on my car. it went fine. many thanks
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/19/2019

Kit,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

NM
Naomi M.
La Mesa, CA
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
My service technician
Kaitlyn is a wonderful service technician. She has a strong sense of dedication and responsibility to her customers. She is enthusiastic, professional and has a positive attitude. I have always taken my car to Penske Hyundai and I believe the car service mechanics do an awesome job. My car is running great! Thanks to all of you!
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/18/2019

Naomi,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with Kaitlyn and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

MF
Michael F.
El Cajon, CA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
good service friendly people
good service
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/18/2019

Michael,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
La Mesa, CA
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Great Service
Service Advisor Kaitlyn Woods always keeps me updated on my service needs.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/18/2019

Hello,

Thank you for choosing Penske Hyundai! I'll be sure to thank Kaitlyn for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

TS
Teresa S.
Alpine, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2019 Category: Service
Great customer service!
As usual great customer service, excellent service and consistency are what keep me returning and why my Sonata continues to run well at 160,000 miles!
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/17/2019

Teresa,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai