Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

2767 Reviews

ReScore Reviews™ (53)

ReScore
Overall Rating 4.056604/5Overall Rating 4.056604/5Overall Rating 4.056604/5Overall Rating 4.056604/5rating 4.056604
Original
Overall Rating 1.94231/5rating 1.94231rating 1.94231rating 1.94231rating 1.94231
93% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


CE
Chris E.
La Mesa, CA
2016 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
As always
Never really had trouble explaining what I needed from them. They always pay attention to the things I do & don’t like. & always take care of me.

PC
Patricia C.
Santee, CA
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Friendly quick efficient!
Friendly quick efficient!

Verified Customer
El Cajon, CA
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
It is orde good
The staff there are very good 😊

TS
Teresa S.
Santee, CA
2006 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Service
Professional acting acting employees and good service for my car

TD
Teryn D.
La Mesa, CA
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
great job
I was in a rush and hyundai was able to get me in and out quickly.

TJ
Thomas J.
Ramona, CA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Warm professional place
Great team all around at Penske Hyundai. Edwin as service manager, Tim getting me to and from work. And although haven’t met any of the mechanics they do a wonderful job
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 10/18/2018

Thomas,

Thank you for choosing Penske Hyundai! I'll be sure to thank Edwin and Tim for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

DS
Douglas S.
Santee, CA
2018 Hyundai Kona
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/17/2018 Category: Service
Was ok
I was a little surprised how long an oil change with an appointment could take. There are signs advertising quick service, and I didn't receive that. The service managers are excellent and have no complaints there. The most disheartening part of the experience was the over bearing smell of oil inside the vehicle and that took a couple of days to be able to rid that smell (even with an air freshener). The car came back sort of cleaner and stinky. I call that a fail in the condition of the vehicle.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 10/18/2018

Douglas,

I'm very sorry to hear that you were disappointed by your recent experience at our dealership. I would appreciate the opportunity to connect with you and discuss what happened. Please email me at elorentz@socalpenske.com. I look forward to speaking with you.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

SC
Simone C.
El Cajon, CA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Satisfied Customer
I was so happy with the service I received. Chris kept me informed from beginning to end. Thanks for a smooth process. My car is running like a champ!
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 10/18/2018

Simone,

Thank you for sharing your experience! I greatly appreciate your business and am happy to hear that you had such an excellent visit. I'll be sure to thank Chris for providing you with such great service.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

PJ
Paul J.
El Cajon, CA
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
thanks Anthony & team
Hyundai - La Mesa is on it! Thank you Anthony and your team for quick, clean and respectable service.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 10/18/2018

Paul,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with Anthony and thank him for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
San Diego, CA
2014 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Oil Change
Penske Hyundai is a very busy place, so always make an appointment. Once they complete the tasks, your car comes back from a fresh exterior washing.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 10/16/2018

Hello,
I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
San Diego, CA
2010 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/15/2018 Category: Service
Transmission issue
Warranty originally not honored until customer had to make a call to the third party. Set back service several days. 10 days to replace transmission
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 10/16/2018

Hello,

I'm very sorry to hear that you were not satisfied with your recent experience at our dealership. We did our best to work with the third-party service contract, and it's disappointing that we couldn't make this a smoother experience for you. A phone call from the owner of the vehicle made the difference with securing your transmission. If you want to discuss this further, please email me at elorentz@socalpenske.com. I look forward to speaking with you. 

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
La Mesa, CA
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Outstanding service
Attention to detail and very courteous service.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 10/16/2018

Hello,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

SG
Susan G.
Spring Valley, CA
2015 Hyundai Accent
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/15/2018 Category: Service
Nice People, nice place to wait for your services
I usually love taking my car to Hyundai for service. It is in a nice location and they are usually very good about letting me know if there are other issues that need to be addressed while I am there. I was disappointed I was not told about the battery and filter until I was checked out. Hopefully that will not happen again.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 10/15/2018

Susan,

I'm very sorry to hear that you were disappointed by your recent experience at our dealership. I would appreciate the opportunity to connect with you and discuss what happened. Please email me at elorentz@socalpenske.com. I look forward to speaking with you. 

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

DK
Doug K.
Lakeside, CA
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
Good service straight talk
Outstanding
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 10/15/2018

Doug,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

DC
Daniel C.
El Cajon, CA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Manufacture Defect
Replaced my engine abs handled very professionally. My service advisor Chris- handled everything from start to finish, and provided me with updates in my car frequently. He also took the time to explain mechanical explanations- when asked!
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 10/15/2018

Daniel,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with Chris and thank him for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

RW
Ronda W.
El Cajon, CA
2018 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2018 Category: Service
Good product
Pretty good service.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 10/15/2018

Ronda,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

RC
Rita C.
Chula Vista, CA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
30000 mile checkup
I was greeted in a timely and friendly manner. The updates were completed within the estimated timeframe. The estimate for the work done was accurate.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 10/15/2018

Rita,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
Bonita, CA
2016 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
the people in the service drpt
A-OK
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 10/15/2018

Hello,

I'm so happy to hear about your excellent visit with us! Thank you for taking the time to share your experience. I'll be sure to pass on your kind words to our team.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

KS
Kenneth S.
Pine Valley, CA
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Penske Hyundai Service
I find the service center at Penske at the highest standards. From the service attendant ,tothe service writer(Kat) , to the guys behind the service. Even the sales people out front (Ken) , who took the time to speak to me while my car was serviced, knowing that I was not there to buy. Thanks to you all.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 10/15/2018

Kenneth, 

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

DM
Dimitar M.
San Diego, CA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Good and timely service
Good and timely service as always.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 10/15/2018

Dimitar,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai