Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

3226 Reviews

ReScore Reviews™ (70)

ReScore
Overall Rating 4.128575/5Overall Rating 4.128575/5Overall Rating 4.128575/5Overall Rating 4.128575/5rating 4.128575
Original
Overall Rating 2.04286/5Overall Rating 2.04286/5rating 2.04286rating 2.04286rating 2.04286
93% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


DB
Dawn B.
San Diego, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2019 Category: Service
Hassle FREE
I came in for a 10,000 mile service and was in and out of there quickly, efficiently and Thoroughly.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/21/2019

Dawn,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

RS
Rita S.
El Cajon, CA
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019 Category: Service
Hyundai maintenance experience
Very friendly, efficient, polite, knowledegable
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/21/2019

Rita,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

LS
Lloyd S.
San Diego, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019 Category: Service
Brakes Service
My brakes were making loud noises, so i brought my car in for that service and routine maintenance. The staff was great in explaining my options, and what I thought would be a big bill turned out to be very reasonable. And like always my car was returned fresh and clean like new. Thanks
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/20/2019

Lloyd,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team] and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

AS
Alice S.
Imperial Beach, CA
2013 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Cris Hjorth was awesome!
I greatly appreciated his honesty, kindness and openness to my needs. He was very quick to get back to me and very professional. I would definitely return for additional services.

Thank you very much. Alice S.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/19/2019

Alice,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with Cris and thank him for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

NS
Noemi S.
Chula Vista, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Thank you
Thank you Kaitlin.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/19/2019

Noemi,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with Kaitlin and thank her for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
San Diego, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Great customer service
Great service
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/18/2019

Hello,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

FT
Fred T.
San Diego, CA
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/17/2019 Category: Service
Frd
Mr luna his one of favorite service guy to help me ...i
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/17/2019

Fred,

Thank you for choosing Penske Hyundai! I'll be sure to thank Jaime for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

MG
Martin G.
San Diego, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019 Category: Service
Chris the service person who helped me
Great communication that kept me informed.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/15/2019

Martin,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
La Mesa, CA
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019 Category: Service
Regular service
Kind workers...efficient service
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/15/2019

Hello,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
Jamul, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Awesome!
Friendly, knowledgeable and professional.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/14/2019

Hello,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

LM
Latisha M.
Spring Valley, CA
2011 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Service
Great service
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/14/2019

Latisha,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

WR
William R.
Julian, CA
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Fast friendly service
Always very helpful
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/14/2019

William,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

JL
Janet L.
San Diego, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
good dealer
Good service. They checked me in quickly for my appt. for a oil change and got me out within an hour and a half. They do a good job of checking my car for usual wear and tear and making recommendations without being pushy.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/14/2019

Janet,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

MT
Margaret A T.
La Mesa, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Efficiency and courteous
Good
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/12/2019

Margaret,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
Santee, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/12/2019 Category: Service
Timely and efficient recall work
Friendly efficient service at Penske that doesn’t feel like a stereotypical dealership.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/12/2019

Hello,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

IK
Intisar K.
El Cajon, CA
2016 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/10/2019 Category: Service
A lot of $$$$$$ with less efficiency
Randomly and devoid of quality and cost target.
Need more concentration or professional
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/10/2019

Intisar,

I take your feedback seriously, and I'm sorry to hear that you were disappointed with your recent maintenance. The advisor left a message for you to call back when you have the chance. If you have any other concerns, please feel free email me at elorentz@socalpenske.com. Thank you.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
Santee, CA
2018 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/10/2019 Category: Service
Service was Ok.
Jaime is a true professional. However getting the problem fixed in my engine is still incomplete. I wish the fix would have happened in one visit, but I am on my 3rd visit now and without my vehicle for a week.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/10/2019

Hello,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with Jaime and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

BG
Blanca G.
Spring Valley, CA
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Good service 😉
Thanks to all the staff for their help and service for my car...😊
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/10/2019

Blanca,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

RG
Renee G.
San Diego, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Service very dependable
Welcoming and reliable!!!
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/10/2019

Renee,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
San Diego, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Great followup
Manager of service department went out of her way.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/10/2019

Hello,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai