Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

3237 Reviews

ReScore Reviews™ (72)

ReScore
Overall Rating 4.1527746/5Overall Rating 4.1527746/5Overall Rating 4.1527746/5Overall Rating 4.1527746/5rating 4.1527746
Original
Overall Rating 2.04167/5Overall Rating 2.04167/5rating 2.04167rating 2.04167rating 2.04167
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


KA
Kelly A.
El Cajon, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Hyundai cars are awesome I love mine
The help is always nice and very professional and I love the fact I can get a shuttle ride home if I can’t wait for my car .
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/28/2019

Kelly,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

SC
Shirley C.
San Diego, CA
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Friendly, helpful, organized, knowledgable, and on time.
My car place to take my car!!! Chris Hijorth, Assistance Service Manager, always so helpful!
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/27/2019

Shirley,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with Chris and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
San Diego, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Friendly Service
My appointment was with Chris, he was very friendly and informative. Price was less than I was expecting also. I will definitely be returning!
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/27/2019

Hello,

Thank you for choosing Penske Hyundai! I'll be sure to thank Chris for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

MW
Michael W.
Spring Valley, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
Easy drop off and pickup
Dropped car off for a recall. Was kept updated and notified when ready. Easy pickup and car was washed
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/27/2019

Michael,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

RA
Ralph A.
San Diego, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
Nice and easy service
Would recommend.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/26/2019

Ralph,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

MS
Malcolm S.
National City, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
5 stars everytime
5 stars every time!
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/26/2019

Malcolm,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

AC
Alexander C.
San Diego, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Great service
Always great and friendly service. I was in for an oil change and I was in and out in an hour. Always bring my car here for service
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/26/2019

Alexander,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

TT
Teri T.
San Diego, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Penske Hyundai Service Center
I am extremely pleased with the quality of service given at this Dealership.
The service is always A+, with courteous and sincere help.

Teri Thoreson
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/25/2019

Teri,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

MB
Mandaua B.
Chula Vista, CA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/24/2019 Category: Service
Very bad service ,
I will not give you any bad rating because of couple people who did not help me with my problem I hope we will solve this problem soon.Regars
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/25/2019

Mandaua,

I'm very sorry to hear that you were disappointed by your recent service experiences at our dealership regarding unresolved issues with your SUV. I would appreciate the opportunity to connect with you and discuss what happened. Please email me at elorentz@socalpenske.com. I look forward to following up with you. 

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

MH
Margarita H.
El Cajon, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2019 Category: Service
5 STAR
Business like. On time.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/25/2019

Margarita,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

SL
Susan L.
Escondido, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Friendly,professional,and great service!
Friendly professional service! Great prices.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/25/2019

Susan,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

JF
Jack F.
La Mesa, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Penske Hyundai service
Timely, quality service and staff.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/25/2019

Jack,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

GR
Gloria R.
Lemon Grove, CA
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Oil change and inspection service.
I made an appointment and didn’t have to wait long for my service advisor. There is a decent waiting area with coffee and water.
My service and inspection was done in less than 1/2 hour. I thought that was great!!
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/25/2019

Gloria,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
San Diego, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Penske
Edwin is great at what he does, his customer service is always on point!
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/25/2019

Hello,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with Edwin and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

JR
Judith R.
El Cajon, CA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Comforting
Always concerned about customers happiness. Makes sure everything is done right..
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/25/2019

Judith,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

BC
Betty C.
El Cajon, CA
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Work review
Always efficient, fast and friendly, always does good work!
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/25/2019

Betty,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
Chula Vista, CA
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Great customer service
Great service and customer service
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/25/2019

Hello,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

CA
Christian A.
El Cajon, CA
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Oil change
Great customer service
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/25/2019

Christian,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
La Mesa, CA
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/23/2019 Category: Service
See previous
See previous
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/25/2019

Hello, 

I'm happy to hear that your overall experience was successful. Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

TH
Thesalonica H.
Lemon Grove, CA
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Excellent
Quick and easy!
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 03/25/2019

Thealonica,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai