Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66
4.7

( 3568 Reviews )

ReScore Reviews™ (90)

ReScore
Overall Rating 4.166669/5Overall Rating 4.166669/5Overall Rating 4.166669/5Overall Rating 4.166669/5rating 4.166669
Original
Overall Rating 2.1111156/5Overall Rating 2.1111156/5rating 2.1111156rating 2.1111156rating 2.1111156
93% Would Recommend
100% Business Response
Latest Review about 16 hours ago

Reviews


DG
David G.
San Diego, CA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2016 Category: Service
oil change
k
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/14/2016

David,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

KW
Kathryn W.
San Diego, CA
2013 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2016 Category: Service
Great service
I would recommend Penske Hyundai to my friends
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/13/2016

Kathryn,

I'm so happy to hear about your excellent visit with us! Thank you for taking the time to share your experience. I'll be sure to pass on your kind words to our team.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
El Cajon, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2016 Category: Service
great service
no problems
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/10/2016

Hello,

Thank you so much for your great rating and recommendation! I greatly appreciate your business, and will be sure to thank our team for providing such outstanding service.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

TL
Tamra L.
Spring Valley, CA
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2016 Category: Service
helpful and friendly employees
All the employees I dealt with were very helpful and friendly.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/10/2016

Tamra,

Thank you for sharing your experience! I greatly appreciate your business, and I'm happy to hear that you had such an excellent visit. I'll be sure to thank our team for providing you with such great service.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
El Cajon, CA
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2016 Category: Service
Good appointment process; shuttle service available
First experience with Penske Hyundai and everything went well. They even had record of a new recall and performed that maintenance as well.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/09/2016


Hello,

Thank you for sharing your experience! I greatly appreciate your business, and I'm happy to hear that you had such an excellent visit. I'll be sure to thank our team for providing you with such great service.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

BC
Betty C.
El Cajon, CA
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2016 Category: Service
Service
Always feel good like this company is fair and not just trying to take you!
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/09/2016

Betty,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

MS
Mary S.
Santee, CA
2005 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2016 Category: Service
Good Experience
I've always had a good experience. They have answer all my questions when called for. Thank-You Penske Hyundai.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/09/2016

Mary,

Thank you for sharing your experience! I greatly appreciate your business, and I'm happy you had such an excellent visit. I'll be sure to thank our team for providing you with such great service.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

KS
Katherine S.
San Diego, CA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2016 Category: Service
The appointment was prompt and courtesy and I would recommend to a friend
Yes
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/08/2016

Katherine,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you and your Hyundai Elantra again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
San Diego, CA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2016 Category: Service
Friendly service writer, washes car, nice comfy waiting room
Yes
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/07/2016

Hello,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with Kaitlyn and thank her for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
San Diego, CA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2016 Category: Service
Good service
Fast service, waiting room is pleasant, water bottles and coffee provided. They also provide a shuttle
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/07/2016

Hello,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

ST
Susan T.
San Diego, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2016 Category: Service
Great service-Nice people
Recalls and service done in a timely manner.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/07/2016

Susan,

I'm so happy that your visit with us was so enjoyable! Thank you for taking the time to share your experience and for leaving such excellent feedback. I'll be sure to pass on your kind words to our team.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
San Diego, CA
2012 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2016 Category: Service
Good Service
Service advisor was friendly and the whole process was straightforward.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/07/2016

Hello,

I'm thrilled you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.



Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
El Cajon, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2016 Category: Service
Best Service Provider
Glen Foster is the best service provider there! We have been going to him for at least 10 years I believe!
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/07/2016

Hello,

I'm so happy to hear about your excellent visit with us! Thank you for taking the time to share your experience. I'll be sure to pass on your kind words to our team.


Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

SB
Stephen B.
San Diego, CA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2016 Category: Service
Maintenance service for 2013 Hyundai Santa Fe Sport 2.0t
The facility is close by and we felt like a customer should feel.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/07/2016

Stephen,

I'm so happy to hear about your excellent visit with us! Thank you for taking the time to share your experience. I'll be sure to pass on your kind words to our team.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
El Cajon, CA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2016 Category: Service
Love Penske Hyundai!
Bought my new car here, and will always come back for service cause they know how to take care of their customers! We are customers for life!
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/07/2016

Hello,

Thank you for sharing your experience! I greatly appreciate your business, and I'm happy to hear that you had such an excellent visit. I'll be sure to thank our team for providing you with such great service.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
San Diego, CA
2011 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2016 Category: Service
Great service
Glenn was great !
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/07/2016

Hello,

Thank you for choosing Penske Hyundai! I'll be sure to thank Glenn for providing you with such excellent service. Thanks again for rating your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

RA
Ragnhild A.
San Diego, CA
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2016 Category: Service
What do you mean?
I have already reviewed the sercie (see previous page)
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/07/2016

Hello,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
Santee, CA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2016 Category: Service
Excellent Service
We had our two vehicles serviced and both were done in under two hours. A+
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/04/2016

Dale,

I'm so happy you had an excellent visit with us! Thank you for taking the time to share your feedback. I'll be sure to pass on your great review to our team.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

TT
TERI T.
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2016 Category: Service
Great location and people.
Highly recommended.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/03/2016

Teri,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your feedback!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

RW
Richard W.
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2016 Category: Service
Good efficent and timely service.
Edwin Toro is to be commended for his professional manner.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/03/2016

Richard,

Thank you for sharing your experience! I greatly appreciate your business, and I'm happy to hear that you had such an excellent visit. I'll be sure to thank Edwin for providing you with such great service.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai