Penske Hyundai

Hello,

I take your feedback seriously, and I'm sorry to hear that you were let down by your recent visit. Please email me at elorentz@socalpenske.com so that we can talk about your experience one-on-one. I look forward to hearing from you.

Hello,
Thank you for taking the time to speak with your advisor Chris. He tells me he was able to answer you concerns but if you do have any other questions or concerns please feel free to contact me at elorentz@socalpenske.com. Thank you for your business, we will see you in the future.  

Hello, 

I'm very sorry to hear that you were disappointed by your recent experience at our dealership. I would appreciate the opportunity to connect with you and discuss what happened. Please email me at elorentz@socalpenske.com. I look forward to speaking with you.

William,

I'm sorry to hear that your experience at our dealership was less than 5-stars. The greeter tries to inform all guests that their auto headlamps will be turned off.
I take your feedback seriously and would like the opportunity to learn more about your experience. Please contact me at elorentz@socalpenske.com with your preferred contact information. I look forward to hearing from you soon.

Hello,
Thank you for taking the time to contact me regarding the headlamps. I hope I have resolved your concerns. We hope to see you on your next visit.

William,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Hello,

I take your feedback seriously, and I'm sorry to hear that you were let down by your recent visit. Please email me at elorentz@socalpenske.com so that we can talk about your experience one-on-one. I look forward to hearing from you.

Douglas,

I'm very sorry to hear that you were disappointed by your recent experience at our dealership. I would appreciate the opportunity to connect with you and discuss what happened. Please email me at elorentz@socalpenske.com. I look forward to speaking with you.

Hello,

I'm very sorry to hear that you were not satisfied with your recent experience at our dealership. We did our best to work with the third-party service contract, and it's disappointing that we couldn't make this a smoother experience for you. A phone call from the owner of the vehicle made the difference with securing your transmission. If you want to discuss this further, please email me at elorentz@socalpenske.com. I look forward to speaking with you. 

Hello,
 I am sorry you were not happy with the service you received on Saturday, but I want to thank you for taking the time to speak with your service advisor Jaime. I hope he was able to resolve all of your concerns. If for any reason you still have any concerns or problems feel free to email me at elorentz@socalpenske.com with the best way to reach you and I will be happy to assist. We really appreciate your business and want you to be completely satisfied.

Hello,

Thank you for updating your experience! I greatly appreciate your business and am happy to hear that you had such an excellent visit. I'll be sure to thank Jaime for providing you with such great service.

Hello,

I'm very sorry to hear that you were disappointed by your recent experience at our dealership. Your service advisor, Kaitlyn, has called you and left a message. We would appreciate the opportunity to get your car cleaned properly. Please return her call or email me at elorentz@socalpenske.com. We look forward to speaking with you.

Hello,
I am sorry we let you down in the caar wash, Kaitlyn has been trying to reach you do that we might get you in here to get you car cleaned inside and out. Typically we only do exterior. Please get back with her so we can get you in to clean your car, we really do want to make sure you are completely happy with your service.

Hello,
I am sorry you were disappointed in the service you received. If you would like to discuss it please email me at elorentz@socalpenske.com for your best contact information. You will also be contacted by your service advisor. Thank you.

Jenessa,

I'm sorry to hear about your recent experience with my team. Please rest assured that I take your feedback seriously. I would appreciate the opportunity to discuss your visit one-on-one. Please email me at elorentz@socalpenske.com. I look forward to hearing from you.

Jenessa,

Thank you for choosing Penske Hyundai! We appreciate that you took the time to update your review, and I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Hello,
I am sorry to hear you were not completely satisfied with your experiance at our service department. We take you feedback seriously and I appreciate that you took the time to spake to the service advisor about your concerns and that he was able to help. I am glad that you advisor makes you feel comfortable.

Hello,
I am sorry you are unhappy with the service you received. Your service advisor Edwin has left you a message so that we can come to a resolution on your concern. when you have time if you could plese call him back that would be appreciated. thank you.

Thomas,

I'm sorry to hear that your experience at our dealership was less than 5-stars. I take your feedback seriously and would like the opportunity to learn more about your experience with our service team. Please contact me at elorentz@socalpenske.com with your preferred contact information. I look forward to hearing from you soon.

Hello,

Please be assured that I take your feedback seriously, and I am concerned to hear about your recent experience. Please email me at elorentz@socalpenske.com so that we can discuss your visit. I look forward to speaking with you and restoring your trust in our business.

Hello,

Thank you for taking the time to speak with our service advisor about your experience. We look forward to your visit to have your battery rechecked and earning your trust back. Please email me at elorentz@socalpenske.com if you need assistance with anything else.

Timothy,

Thank you for choosing Penske Hyundai. We appreciate your feedback, and we hope to serve you again in the future.

Hello Brent,

Thank you for sharing your experience. As a service was added to the description of work upon your arrival it did add to the amount of time for completion. I regret if there was any misunderstanding in regards to the time added for the additional work as we always try to be very clear about time and keep our promises. If you have any further questions/feedback, please email me at elorentz@socalpenske.com so that we can talk about your experience one-on-one.

James,

I'm sorry to hear that your experience at our dealership was less than 5-stars. I take your feedback seriously and would like the opportunity to learn more about your experience. Please contact me at elorentz@socalpenske.com with your preferred contact information. I look forward to hearing from you soon.

James,

Thank you for sharing your experience! I greatly appreciate your business and am happy to hear that you had such an excellent visit. I'll be sure to thank our team for providing you with such great service.

Hello,

Please be assured that I take your feedback seriously, and I am concerned to hear about your recent experience. Our Service Advisor, Edwin, has recently called you and left a message. I have investigated the details and it looks like the repair of the vehicle was actually for a washer motor and takes an hour to perform. Of course, we always want to provide a car wash , so the total time to get everything done is about an hour and a half. While the car was ready just a little less than the time promised, I can understand your frustration with the wait. If you have any trouble reaching back to Edwin, please email me at elorentz@socalpenske.com so that I can further assist you. We look forward to restoring your trust in our business.