Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

3289 Reviews

ReScore Reviews™ (72)

ReScore
Overall Rating 4.1527746/5Overall Rating 4.1527746/5Overall Rating 4.1527746/5Overall Rating 4.1527746/5rating 4.1527746
Original
Overall Rating 2.04167/5Overall Rating 2.04167/5rating 2.04167rating 2.04167rating 2.04167
93% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


PC
Paul C.
Temecula, CA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
exellent
the staff and service
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/30/2019

Paul,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
San Diego, CA
2011 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
Great
Caitlyn is great.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/30/2019

Hello,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with Kaitlyn and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

BS
Barbara S.
Santee, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2019 Category: Service
Friendly, efficient
Quick service, friendly, listened to my concerns and fixed them the first time!
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/27/2019

Barbara,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

JC
Jason C.
San Diego, CA
2010 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2019 Category: Service
Great Service
I've been taking my car here since I purchased it back when it was Drew Hyundai. Penske has continued the quality service delivered. They don't recommend extraneous add ons and have always acted professionally. I will definitely use them again!
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/27/2019

Jason,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

CG
Carol G.
Spring Valley, CA
2005 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
Thank you.
My service representative is out standing. She attends to such details as putting a sign in the car to remind the personal not to turn on the radio. Since it is an older car with an antenna, if the radio is on when they wash it, it will be broken off. I think she makes a sincere effort to provide excellent service.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/24/2019

Carol,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

JR
Jeremy R.
San Diego, CA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
Courteous and quality
I usually get service appointments fast and conveniently online. I see the same advisor on most visits because he is prompt and knows his job. I won't go to another dealer even if I drive a few miles to take it here with Penske.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/24/2019

Jeremy,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
San Diego, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
Car Wash
Like car wash. Only issue is I had appointment but waited a long time to see my advisor. Car was already checked in.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/24/2019

Hello,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

JR
Jesus R.
El Cajon, CA
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Great Service
Good, fast and friendly service
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/24/2019

Jesus,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

SS
Sherr S.
La Mesa, CA
2007 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Excellent service
While servicing my car they went above and beyond to return the car in a timely manner. They kept me informed while letting me know what they were doing to meet my needs. I appreciate their effort.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/23/2019

Sherr,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
El Cajon, CA
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Great service
Everyone is polite, professional, and helpful
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/23/2019

Hello,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
Santee, CA
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Great service
I got great service. The work on my car was done in a timely manner.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/23/2019

Hello,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

LR
Lynn R.
San Diego, CA
2013 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Excellent Service.
Courteous, prompt, great service as usual.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/23/2019

Lynn,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

SW
Sharon W.
Santee, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
This customer has used Pennske Hyundai's services for 2 years, and trusts their advice
Joel, in the past, and currently Edwin, have both given me advice on options to needing to be considered. I feel fortunate to have had each's advice on the respective issues. As long as I live in the San Diego area, this is my Hyundai service team.

Sharon W.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/23/2019

Sharon,

Thank you for choosing Penske Hyundai! I'll be sure to thank Joel and Edwin for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

RS
Rita S.
El Cajon, CA
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019 Category: Service
Hyundai maintenance experience
Very friendly, efficient, polite, knowledegable
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/21/2019

Rita,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

LS
Lloyd S.
San Diego, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019 Category: Service
Brakes Service
My brakes were making loud noises, so i brought my car in for that service and routine maintenance. The staff was great in explaining my options, and what I thought would be a big bill turned out to be very reasonable. And like always my car was returned fresh and clean like new. Thanks
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/20/2019

Lloyd,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team] and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

AS
Alice S.
Imperial Beach, CA
2013 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Cris Hjorth was awesome!
I greatly appreciated his honesty, kindness and openness to my needs. He was very quick to get back to me and very professional. I would definitely return for additional services.

Thank you very much. Alice S.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/19/2019

Alice,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with Cris and thank him for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

NS
Noemi S.
Chula Vista, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Thank you
Thank you Kaitlin.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/19/2019

Noemi,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with Kaitlin and thank her for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
San Diego, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Great customer service
Great service
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/18/2019

Hello,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

MG
Martin G.
San Diego, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019 Category: Service
Chris the service person who helped me
Great communication that kept me informed.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/15/2019

Martin,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
La Mesa, CA
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019 Category: Service
Regular service
Kind workers...efficient service
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 04/15/2019

Hello,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai