Reviews

I am sorry you were so unhappy. if you have any other concerns please contact www.hyundaiusa.com
Hello Erica,
Thank you for taking the time to speak with April. I am glad she was able to help you with your concerns. I am sorry you were upset by your advisor and we are looking forward to taking care of you and your car as soon as your part comes in. If you have an further questions or concerns please contact me at elorentz@socalpenske.com.
Thank you

Hello,
I take your feedback seriously, and I'm sorry to hear that you were let down by your recent visit. Please email me at asiaweleski@socalpenske.com so that we can talk about your experience one-on-one. I look forward to hearing from you.
Best,
Anthony Siaweleski
General Manager
Penske Hyundai

https://yelp.to/qTKq/wjqF6LRbUZ. They also didn't replace 2 of my tire pressure caps and told me my recalls weren't necessary because the door latches only failed on a couple of cars. Also, they said it would take all day long and I was waiting so it wasn't worth it.
Whitney,
I am sorry you were disappointed in the service you received. I strongly recommend that you have the two recalls on your car performed as soon as possible, so your car does not experience a failure. Thank you.
Eileen Lorentz
Service & Parts Director
Penske Hyundai

Jennifer,
I take your feedback seriously, and I'm sorry to hear that you were let down by your recent visit. Please email me at asiaweleski@socalpenske.com so that we can talk about your experience one-on-one. I look forward to hearing from you.
Best,
Anthony Siaweleski
General Manager
Penske Hyundai

Karen,
I take your feedback seriously, and I'm sorry to hear that you were let down by your recent visit. Please email me at asiaweleski@socalpenske.com so that we can talk about your experience one-on-one. I look forward to hearing from you.
Best,
Anthony Siaweleski
General Manager
Penske Hyundai
Hi Karen,
I was wanting to know if you had a chance to resend the survey. We want to make sure you have been taken care of regarding your concern. Please let me know if ther are any other concerns. My email is elorentz@socalpenske.com

Jose,
I take your feedback seriously, and I'm sorry to hear that you were let down by your recent visit. Please email me at asiaweleski@socalpenske.com so that we can talk about your experience one-on-one. I look forward to hearing from you.
Best,
Anthony Siaweleski
General Manager
Penske Hyundai

Susan,
I take your feedback seriously, and I'm sorry to hear that you were let down by your recent service experience. Please email me at asiaweleski@socalpenske.com so that we can talk about your experience one-on-one. I look forward to hearing from you.
Anthony Siaweleski
General Manager
Penske Hyundai
Hello Susan,
I left you a message and sent an email and was hoping to be able to touch base with you regarding this service. If you have time please email me at elorentz@socalpenske.com. I really am sorry for any problems that occured.

Hello,
I take your feedback seriously, and I'm sorry to hear that you were let down by your recent visit. Please email me at elorentz@socalpenske.com so that we can talk about your experience one-on-one. I look forward to hearing from you.
Eileen Lorentz
Service and Parts Director
Penske Hyundai

Hello,
Thank you for taking the time to talk to me. I really appreciate the feedback and will try to make your service visit on Wednesday a MUCH better experiance than your last visit.
Eileen Lorentz
Service and Parts Director
Penske Hyundai

Rowald,
I'm very sorry to hear that you were disappointed by your recent recall experience at our dealership and any inconvenience we may have caused you. I would appreciate the opportunity to connect with you and discuss what happened. Please email me at elorentz@socalpenske.com. I look forward to speaking with you.
Eileen Lorentz
Service and Parts Director
Penske Hyundai

Hello,
I take your feedback seriously, and I'm sorry to hear that you were let down by your recent visit. Please email me at elorentz@socalpenske.com so that we can talk about your experience one-on-one. I look forward to hearing from you.
Eileen Lorentz
Service and Parts Director
Penske Hyundai
Hello,
Thank you for giving us the opportunity to turn your experience around! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!
Eileen Lorentz
Service and Parts Director
Penske Hyundai

Mandaua,
I'm very sorry to hear that you were disappointed by your recent service experiences at our dealership regarding unresolved issues with your SUV. I would appreciate the opportunity to connect with you and discuss what happened. Please email me at elorentz@socalpenske.com. I look forward to following up with you.
Eileen Lorentz
Service and Parts Director
Penske Hyundai

John,
I'm very sorry to hear that you were disappointed by your recent recall experience at our dealership. I would appreciate the opportunity to connect with you and discuss what happened in further detail. Please email me at elorentz@socalpenske.com. I look forward to speaking with you.
Eileen Lorentz
Service and Parts Director
Penske Hyundai

Derrick,
I'm very sorry to hear that you were disappointed by your recent experience with our Service Department. I would appreciate the opportunity to connect with you and discuss what happened. Please email me at elorentz@socalpenske.com. I look forward to speaking with you.
Eileen Lorentz
Service and Parts Director
Penske Hyundai

Hello,
I'm sorry to hear that your experience at our dealership was less than 5-stars. I take your feedback seriously and would like the opportunity to learn more about your experience. Please contact me at elorentz@socalpenske.com with your preferred contact information. I look forward to hearing from you soon.
Eileen Lorentz
Service and Parts Director
Penske Hyundai
Hello,
your service advisor tried to call you to explain that we did top off your oil while it was here and that would be why it was full. If you have any other questions please give your advisor a call back. Thank you.
Eileen Lorentz
Service and Parts Director
Penske Hyundai

Hello,
I am very sorry you were let down by the time frame at our service department. We do strive to give you a finish time at the time of write up that reflects the repair time and also the shop load. I will be sure to follow up on this, if you would like to discuss it further please feel free to email me at elorentz@socalpenske.com.Thank you for taking the time to fill out the survey and for the honest feedback.
Eileen Lorentz
Service and Parts Director
Penske Hyundai

Matt,
It's unfortunate that we didn't meet your expectations. As we mentioned to you before, the diagnosis fee would be waived if you did the repairs with us. Thank you for taking the time to share your feedback with us.
Eileen Lorentz
Service and Parts Director
Penske Hyundai

Hello,
I am sorry you were let down by us on your last service visit. I understand your advisor has called and explained the details on the 30,000 mile service, but if you have any other questions please feel free to contact me at elorentz@socalpenske.com.
Eileen Lorentz
Service and Parts Director
Penske Hyundai

Brian,
I'm very sorry to hear that you were disappointed by your recent experience at our dealership. I would appreciate the opportunity to connect with you and discuss what happened. Please email me at elorentz@socalpenske.com. I look forward to speaking with you.
Eileen Lorentz
Service and Parts Director
Penske Hyundai