Penske Hyundai

Hello,
Thank you for taking the time to talk to me. I really appreciate the feedback and will try to make your service visit on Wednesday a MUCH better experiance than your last visit.

Rowald,

I'm very sorry to hear that you were disappointed by your recent recall experience at our dealership and any inconvenience we may have caused you. I would appreciate the opportunity to connect with you and discuss what happened. Please email me at elorentz@socalpenske.com. I look forward to speaking with you.

Hello,

I take your feedback seriously, and I'm sorry to hear that you were let down by your recent visit. Please email me at elorentz@socalpenske.com so that we can talk about your experience one-on-one. I look forward to hearing from you.

Hello,

Thank you for giving us the opportunity to turn your experience around! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Mandaua,

I'm very sorry to hear that you were disappointed by your recent service experiences at our dealership regarding unresolved issues with your SUV. I would appreciate the opportunity to connect with you and discuss what happened. Please email me at elorentz@socalpenske.com. I look forward to following up with you. 

John,

I'm very sorry to hear that you were disappointed by your recent recall experience at our dealership. I would appreciate the opportunity to connect with you and discuss what happened in further detail. Please email me at elorentz@socalpenske.com. I look forward to speaking with you.

Derrick,

I'm very sorry to hear that you were disappointed by your recent experience with our Service Department. I would appreciate the opportunity to connect with you and discuss what happened. Please email me at elorentz@socalpenske.com. I look forward to speaking with you.

Hello,

I'm sorry to hear that your experience at our dealership was less than 5-stars. I take your feedback seriously and would like the opportunity to learn more about your experience. Please contact me at elorentz@socalpenske.com with your preferred contact information. I look forward to hearing from you soon.

Hello,
your service advisor tried to call you to explain that we did top off your oil while it was here and that would be why it was full. If you have any other questions please give your advisor a call back. Thank you.

Hello,
I am very sorry you were let down by the time frame at our service department. We do strive to give you a finish time at the time of write up that reflects the repair time and also the shop load. I will be sure to follow up on this, if you would like to discuss it further please feel free to email me at elorentz@socalpenske.com.Thank you for taking the time to fill out the survey and for the honest feedback.

Matt,

It's unfortunate that we didn't meet your expectations. As we mentioned to you before, the diagnosis fee would be waived if you did the repairs with us. Thank you for taking the time to share your feedback with us.

Hello,
I am sorry you were let down by us on your last service visit. I understand your advisor has called and explained the details on the 30,000 mile service, but if you have any other questions please feel free to contact me at elorentz@socalpenske.com.

Brian,

I'm very sorry to hear that you were disappointed by your recent experience at our dealership. I would appreciate the opportunity to connect with you and discuss what happened. Please email me at elorentz@socalpenske.com. I look forward to speaking with you.

Hello,
I am sorry you were not completely satisfied with the explanation of the repairs needed for your transmission, please contact me at elorentz@socalpenske.com and I will go over everything in detail with you. The airbag parts were ordered for the recall and that is noted on your repair order we will call you when the parts come in to set up an appointment. thank you for taking the time to fill out the survey and please contact me so we can resolve your concerns.

Mr. Dorn,
I am sorry you are not satisfied with our shuttle policy, it is the same policy that we have had in place for years. We only have one shuttle and in order to accommodate as many people as possible we need to keep our driving distance to a reasonable  range. The Shuttle at Ford has to accommodate not only Ford but the collision center as well and so they are very busy and will help us if and when they might have someone extra available. We do have rental cars available on site for you to rent and I am sorry if you were not made aware of that. I have been in a meeting all day, and just now became available you have my business card please feel free to call if you would like to discuss this further.

Hello,

I'm very sorry to hear that you were disappointed by your recent experience at our dealership. I would appreciate the opportunity to connect with you and discuss what happened. Please email me at elorentz@socalpenske.com. I look forward to speaking with you.

Sherr,

I take your feedback seriously, and I'm sorry to hear that you were let down by your recent visit. Our team member, Afonso will be reaching out to you regarding your concerns. We look forward to connecting with you.

Leonard,

I'm sorry to hear that your experience at our dealership was less than 5-stars. I take your feedback seriously and would like the opportunity to learn more about your experience. Please contact me at elorentz@socalpenske.com with your preferred contact information. I look forward to hearing from you soon.

Hello,
Thank you for taking the time to talk to Anthony. Let me know if I can explain any of the work or repairs to you in any detail.

Hello Nancy,
Thank you for taking the time to talk to me this morning. Again I am so sorry for the poor experience you had here and want o assure you that if you have any concerns you can always call me or email me at elorentz@socalpenske.com. I look forward to seeing you again and hope we will win back your trust.  

Sarah,

I'm very sorry to hear that you were disappointed by your recent experience at our dealership. I would appreciate the opportunity to connect with you and discuss what happened. Please email me at elorentz@socalpenske.com. I look forward to speaking with you. 

Hello Sarah,
Your service advisor Kaitlyn has tried to reach you several times to go over the things we tested on your car and to find out if you are continuing to have concerns. We really do want you to be completely happy with the service you received and would like to make sure you are not having any other concerns with you vehicle. If you could please contact her back as soon as you have a few moments. thank you.

Erica,

I understand your frustration and desire to get a new vehicle. However, since you did not purchase your car with us, reaching out to Hyundai may be your best solution. In the meantime, if there is anything I can do to further assist you, please contact me at elorentz@socalpenske.com.

Hello Amelia,
Thank you for taking the time to speak with me. I hope I have explained everything to you in detail. If you feel you need to ask me any other questions please feel free to call me at any time. we really do appreciate your business and hope to see you back again.

Amelia,

Thank you so much for sharing your experience! I'm happy to hear that we could resolve your concerns. I look forward to working with you again.