Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66
4.7

( 3563 Reviews )

ReScore Reviews™ (90)

ReScore
Overall Rating 4.1222197/5Overall Rating 4.1222197/5Overall Rating 4.1222197/5Overall Rating 4.1222197/5rating 4.1222197
Original
Overall Rating 2.1123596/5Overall Rating 2.1123596/5rating 2.1123596rating 2.1123596rating 2.1123596
93% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


DO
David O.
Lemon Grove, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/11/2019 Category: Service
good service
none
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 11/11/2019
David,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
Santee, CA
2019 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/01/2019 Category: Service
Great service
-Great service
-Friendly staff
-Online coupon accepted for service
-Nice, clean waiting area
-Free wi-fi
-Slightly long wait for just an oil change (2 hours)
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 11/01/2019

Hello,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Eileen Lorentz
Service and Parts Director
Penske Hyundai


Verified Customer
El Cajon, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/23/2019 Category: Service
NA
NA
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 10/23/2019

Hello,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Eileen Lorentz
Service and Parts Director
Penske Hyundai


IK
Intisar K.
El Cajon, CA
2016 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/10/2019 Category: Service
PROFESSIONAL
Solution for car problem
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 10/11/2019

Intisar,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Eileen Lorentz
Service and Parts Director
Penske Hyundai


FT
Fred T.
San Diego, CA
2015 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2019 Category: Service
N/a
Crest very good very polite
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 09/25/2019

Fred,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Eileen Lorentz
Service and Parts Director
Penske Hyundai


Verified Customer
Spring Valley, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/13/2019 Category: Service
Never buy again
Will not buy here again
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 09/13/2019

Hello

I take your feedback seriously, and I'm sorry to hear that you were let down by your recent visit. Please email me at asiaweleski@socalpenske.com so that we can talk about your experience one-on-one. I look forward to hearing from you.

Best,
Anthony Siaweleski
General Manager
Penske Hyundai


JE
Jeanne E.
El Cajon, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/09/2019 Category: Service
Care
Always take care of us
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 09/10/2019

Jeanne,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Eileen Lorentz
Service and Parts Director
Penske Hyundai


PB
Patricia B.
Lakeside, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/05/2019 Category: Service
Did not fix one issue
I had many recalls and a few service items addressed successfully. They missed one item. I reported that the code for fuel level censor was coming on periodically, and tank would register as empty when plenty of fuel. When picked up vehicle this item was not addressed as the sensor was working at the time. As I drove away, the sensor failed and read as no fuel.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 09/06/2019

Patricia,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Eileen Lorentz
Service and Parts Director
Penske Hyundai


Verified Customer
La Mesa, CA
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/12/2019 Category: Service
Service
None
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 08/13/2019

Hello,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Eileen Lorentz 
Service and Parts Director 
Penske Hyundai 


FC
Francisco C.
La Mesa, CA
2019 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/12/2019 Category: Service
Great employees
Great Service department nice employeesI felt welcome Great employees always take good care of my car ,but the check-in might need one or two more employees to get the cars in quicker.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 08/13/2019

Francisco,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Eileen Lorentz 
Service and Parts Director 
Penske Hyundai 


Verified Customer
San Diego, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2019 Category: Service
Satisfied customer
Very satisfied with service
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 08/13/2019

Hello,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Eileen Lorentz 
Service and Parts Director 
Penske Hyundai 


TM
Thomas M.
Lemon Grove, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/31/2019 Category: Service
tail light lens problem
prior statement in report
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 07/31/2019

Thomas,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Eileen Lorentz 
Service and Parts Director 
Penske Hyundai 


LO
Linda O.
San Diego, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2019 Category: Service
Customer
Excellent location
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 07/30/2019

Linda,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Eileen Lorentz 
Service and Parts Director 
Penske Hyundai 


Verified Customer
Santee, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2019 Category: Service
Looking for better service
Not pleased with the service at this dealership. Left messages with the service advisor that were never returned.

I would recommend this business as long as you can get someone to call you back on the status of your repairs.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 07/19/2019

Hello,

Thank you for choosing Penske Hyundai. We always hope to provide you with excellent service. Thanks again for sharing your experience, and please reach out to me if you would like to discuss your experience further. 

Eileen Lorentz 
Service and Parts Director 
Penske Hyundai 


Verified Customer
Los Angeles, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/15/2019 Category: Service
What?
Promptness
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 07/16/2019

Hello,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Eileen Lorentz 
Service and Parts Director 
Penske Hyundai 


Verified Customer
San Diego, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2019 Category: Service
N/A
There needs to be a shuttle service on the weekend. What was supposed to be a 2 hour wait was actually 4 hours. I feel like my experiences have been better during the week.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 07/10/2019

Hello,

Thank you so much for sharing your experience. I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Eileen Lorentz 
Service and Parts Director 
Penske Hyundai 


JA
Justine A.
El Cajon, CA
2016 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2019 Category: Service
Edwin Toro
He has great customer service
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 07/06/2019

Justine,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with Edwin and thank him for making your visit so pleasant!

Eileen Lorentz 
Service and Parts Director 
Penske Hyundai 


JA
Jenna A.
El Cajon, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2019 Category: Service
Service
From when I purchased my vehicle to every time my car gets in for service I have absolutely no complaints. I love my car. The service is quick and everyone is really pleasant to work with.

Thank you so much!
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 07/03/2019

Jenna,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Best,
Eileen Lorentz 
Service and Parts Director 
Penske Hyundai 


KS
Kit S.
El Cajon, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/01/2019 Category: Service
UPDATES ON MY CAR HYUNDAI
IT NEED UPDATE ON MY HYUNDAI THANK U
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 07/01/2019

Kit,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.


Verified Customer
Santee, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/29/2019 Category: Service
Friendly, helpful service staff with clean and comfortable facilities
My car had oil change/lube service with a complimentary wash and was ready at the expected time. The service advisor, Renee, was courteous with a happy attitude making check in and out a pleasant experience. However, I did not care for the interruption by two other customers while we were taking care of my paperwork. This was just a minor annoyance. I liked the waiting room and appreciated the free coffee. The wait did not seem that long and I was satisfied with the condition of my car when it was finished. I really appreciate the free car wash. They did a great job cleaning my car. It looks like new again!
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/29/2019

Hello,

Thank you for choosing Penske Hyundai! I'll be sure to thank Renee for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai