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Pfefferle Tire & Automotive Service Inc.

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3,231 Reviews)
93
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
13
Total ReScores
3.9
ReScore Average
93
Net Promoter Score ®

Business Details

About

Pfefferle Tire and Automotive Service is a two generation, family owned and operated repair shop. We have been in business since 1994 providing great service to Fairfield, Hamilton and all of Butler County. We perform a safety check on all vehicles we service using no pressure sales tactics; we like to say “WHERE WE ADVISE AND YOU Pfefferle Tire and Automotive Service is a two generation, family owned and operated repair shop. We have been in business since 1994 providing great service to Fairfield, Hamilton and all of Butler County. We perform a safety check on all vehicles we service using no pressure sales tactics; we like to say “WHERE WE ADVISE AND YOU DECIDE!” ...more

Categories
Auto Repair, Car Maintenance, Tire Sales and Repair
Contact
(513) 829-1900

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
479 Nilles Rd Fairfield, OH 45014
Pfefferle Tire & Automotive Service Inc.'s Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3,231 Reviews)

MP
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Marcia P.
Cincinnati, OH
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/23/2015
Pfefferle rates not always competitive - Shop Around
I have been a customer of Pfefferle for a few years. They do provide good customer service most of the time. I recently purchased 4 tires for my truck. I fault myself for not doing my due diligence and shopping around to compare prices for the exact same tire. I trusted Pfefferle to be competitive. After all, I have referred customers to them, they were my mechanic and I purchased tires in past. Times have changed with them. I strongly suggest you shop around before purchasing tires from them. My husband found the same tires at Northgate significantly cheaper and included a front end alignment. Because the tires had been installed at Pfefferle I could not go to Northgate Tire. I did tell Chad my husband found the tires cheaper. He told me they offer roadside assistance and tire repair with guidelines. Northgate tire does not have roadside assistance. Maybe that is the difference in the $80.00. By informing them of the cheaper prices from a competitor I thought they would confirm the cheaper price and lower their price to be competitive. As well as satisfy a loyal customer. Guess not!
Not Recommended
Chris P., Owner from Pfefferle Tire & Automotive Service Inc. responded on 04/24/2015 05:56 AM

Hello Marcia. We cannot always be the least expensive.  Our tire price that you paid was very competitive.  Your tires from us come with one year roadside assistance and three nationwide road hazard warranty.  This is a $60 value.  After you calcualte this in, we were only $20 more.  On a set of tires, I call that competitive.  We also road force balance your tires which no other shop does free of charge - this is a $100 value.  We clean and sand all corrosion off of the rims for free.  You also get free rotate and balance for the life of these tires.  There are many additional things we do free of charge that other places will not.  For $20 more, you got a better overall job and great service.  I hope that was worth it to you.  We value your business and hope you will continue to use us in the future.  Thanks for the feedback, take care,

Chris Pfefferle

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