I took my car in because I knew the brakes were bad. They called and said the rear brakes and calipers needed replaced and then listed several other things that needed done. I asked them to do brakes only. A few minutes later they called back asking for someone that does not live here - they had mixed my number up with someone else. Then they called back again saying the car also needed front brakes - somehow they had missed it the first time. It seems to me they were too busy looking for other things they could get paid to do that they missed what I had reported as a problem. Then when I got the bill I was charged for non-brake related things like replacing light bulbs when I specifically stated I only wanted them to do the brakes. It is very unlikely that I will go back there for any future repairs.

Not Recommended

Chris P., Owner from Pfefferle Tire & Automotive Service Inc. responded on 12/29/2012 06:12 AM

Hi Jim, I am sorry about your experience with us. Your phone number was accidentally written down on the wrong estimate, our mistake. We did miss the front brakes, I admit and I apologize. To make up for that mistake, I gave you the front brakes at a grossly discounted price, I thought that was the least I could do. It is not that we were to busy looking for other things, in fact, your car was in good shape. I would be doing a disservice to you, my customer, if I did not mention the timing belt to you though. It would be a bad situation if you had the brakes fixed and a week later your timing belt broke and ruined your engine if I did not at least make a mention of the timing belt to you. As a service adviser, this is my job. I thought you wanted me to replace the light bulbs, I heard wrong obviously and I am installing a $10.98 credit on your account for my mistake there. I hope I have addressed all of your issues. I hope you reconsider your decision and you come back for future repairs. You have been a customer for a long time, we don't want to lose you. Please let me know what else I can do to make you happy. Once again, I apologize for your unpleasant visit and promise next time you come in, it will be better! Thank you, Chris Pfefferle

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