Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6
4.6

( 1856 Reviews )

ReScore Reviews™ (26)

ReScore
Overall Rating 3.4230735/5Overall Rating 3.4230735/5Overall Rating 3.4230735/5rating 3.4230735rating 3.4230735
Original
Overall Rating 2.4230769/5Overall Rating 2.4230769/5rating 2.4230769rating 2.4230769rating 2.4230769
92% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


MD
Michelle D.
Colorado Springs, CO
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
Great service department
I feel welcome from the moment I walk in until the time I leave. They listen and address any concerns I have. I will always go here for any car needs.

RW
Richard W.
Nunn, CO
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2019 Category: Service
Phil Long Hyundai
Great service, friendly people, but not the cheapest around
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 11/15/2019

Richard your feedback will help us improve in the future.
We appreciate you coming to our dealership.

 Thank you,

David Ewing
Service Director
719-867-6652
dewing@phillong.com

DS
David S.
Colorado Springs, CO
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Always Great Service
Courteous and professional staff that took care of my service needs.
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 11/15/2019

David we appreciate you coming to our dealership.

Thank you,

David Ewing
Service Director
719-867-6652
dewing@phillong.com

DM
David M.
Colorado Springs, CO
2012 Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
great
great
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 11/15/2019

David we are so glad your experience here was a positive one!

Thank you,

David Ewing
Service Director
719-867-6652
dewing@phillong.com

Verified Customer
Colorado Springs, CO
2012 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2019 Category: Service
Much Better this time
After several experiences of poor service, I had stopped frequenting this dealership. However, the oil change and tire rotation went as smoothly as I could have hoped for. Jason did a tremendous job. Great service - thank you!
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 11/15/2019

Thanks for coming back and thank you for taking the time to fill out our survey.

David Ewing
Service Director
719-867-6652
dewing@phillong.com

PB
Peter B.
Colorado Springs, CO
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Efficient &polite
Very polite & not pushy. Kind to use 2 coupons I asked for
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 11/11/2019

Treating our customers to excellent service is always our priority.
Thank you for your business Peter.

David Ewing
Service Director
719-867-6652
dewing@phillong.com

JG
John G.
Colorado Springs, CO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2019 Category: Service
Best Service Center Ever
We purchased a 2018 Hyundai Sonata and 2014 Ram Truck. The sales side was not the best experience ( would not recommend ).we NEVER received our maintenance book promised. The people that worked with us are no longer there ( high turnover rate), everyone we talk to say they can't help, it's a $200 booklet and they choose not to just give us one. We purchased 2 vehicles for crying out loud.

The service center, however, is the BEST! My experience has always been exceptional. They always go above and beyond. Greg and Jason are great along with their team. Honestly because of their great customer service is why we chose to purchase our vehicles from them. They always take great care of me.
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 11/11/2019

We always appreciate positive feedback from our customers!
Thank you John.

David Ewing
Service Director
719-867-6652
dewing@phillong.com

TG
Terry G.
Hugo, CO
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Fast and friendly
Always do a great job there and keep us advised of the needs of the car. No high pressure to sell service or parts
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 11/11/2019

Thank you Terry, when our customers leave here happy, that makes us happy!

David Ewing
Service Director
719-867-6652
dewing@phillong.com

CC
Charles C.
Colorado Springs, CO
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
TUCSON
GREAT EXPERIENCE
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 11/11/2019

Thank you Charles we appreciate you coming to our dealership!

David Ewing
Service Director
719-867-6652
dewing@phillong.com

TR
Tony R.
Colorado Springs, CO
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Car Service
Great service ,quick, friendly people
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 11/05/2019

Tony thank you so much for the great review!

David Ewing
Service Director
719-867-6652
dewing@phillong.com

JF
Jolita F.
Peyton, CO
2014 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
good job
I loved the summary video
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 11/05/2019

Jolita when our customers leave here happy, that makes us happy!

Thank you,

David Ewing
Service Director
719-867-6652
dewing@phillong.com

MF
Melvin F.
Peyton, CO
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Personal
Everyone is the best. Super job by all. To bad weather was not the best, missed car wash.
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 11/05/2019

Melvin we always appreciate positive feedback from our customers!

Thank you,

David Ewing
Service Director
719-867-6652
dewing@phillong.com

HS
Howard S.
Castle Rock, CO
2017 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Review
Service advisor Jason was very professional and helpful!, One of the best in the business!,,,,
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 11/05/2019

Howard treating our customers to excellent service is always our priority!

Thank you,

David Ewing
Service Director
719-867-6652
dewing@phillong.com

JV
John V.
Colorado Springs, CO
2015 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Excellent service and completed in a timely manner
After purchasing a used Hyundai Sonata, this was my first experience using the dealer. I usually avoid regular maintenance at dealerships because they tend to be more expensive. I was greeted quickly by the service person handling my car and described what services I wanted. He indicated it should be completed by noon. Was provided a shuttle to work and sure enough, the work was done by noon. Was happy with my experience.
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 10/29/2019

When our customers leave here happy John, that makes us happy! Thanks for the great review.

David Ewing
Service Director
719-867-6652
dewing@phillong.com

DW
Dan W.
Colorado Springs, CO
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Great service and Travis was great.
Difficult issues with car but Dealership was fantastic and Travis handled everything like the pro he his
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 10/28/2019

Thank you Dan so much for the great review! We are so glad your experience here was a positive one.

David Ewing
Service Director
719-867-6652
dewing@phillong.com

Verified Customer
Colorado Springs, CO
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019 Category: Service
Service
Great Service
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 10/28/2019

Thank you for taking the time to fill out our survey.
We appreciate you coming to our dealership.

David Ewing
Service Director
719-867-6652
dewing@phillong.com

Verified Customer
Colorado Springs, CO
2002 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2019 Category: Service
Good customer service and people are nice
Good customer service and people are nice
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 10/28/2019

Thank you for taking the time to fill out our survey.
Your feedback is very valuable to our dealership.

David Ewing
Service Director
719-867-6652
dewing@phillong.com

KR
Karen R.
Colorado Springs, CO
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019
Love Hyundai
Amazing customer service
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 10/25/2019

Karen thank you so much for the great review! We appreciate you coming to our dealership.

David Ewing
Service Director
719-867-6652
dewing@phillong.com

DR
Daniel R.
Colorado Springs, CO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019 Category: Service
excellent 5 Star
Excellent customer service
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 10/23/2019

Thank you Daniel for taking the time to fill out our survey!

David Ewing
Service Director
719-867-6652
dewing@phillong.com

Verified Customer
Colorado Springs, CO
2020 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019 Category: Service
N/a
N/a
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 10/23/2019

Thank you for taking the time to fill out our survey. Thank you for the 5 stars.

David Ewing
Service Director
719-867-6652
dewing@phillong.com