Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59
4.6

( 1865 Reviews )

ReScore Reviews™ (27)

ReScore
Overall Rating 3.4814841/5Overall Rating 3.4814841/5Overall Rating 3.4814841/5rating 3.4814841rating 3.4814841
Original
Overall Rating 2.4444474/5Overall Rating 2.4444474/5rating 2.4444474rating 2.4444474rating 2.4444474
92% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


CT
Charita T.
Colorado Springs, CO
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Great Service
Since I relocated here and had to interact with the service department, they have been nothing but awesome. Thank you.
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 09/24/2019

When our customers leave here happy, that makes us happy.

David Ewing
Service Director
719-867-6652
dewing@phillong.com


Verified Customer
Colorado Springs, CO
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Good car service
These guys provide great service even if their sofas in the waiting area are like sitting on a rock. Oh, and tell your guys not to change the radio station in my car. That's really annoying.
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 09/19/2019

Thank you for the on-line review.   
If we can help in any way please let us know. 
I have a great summer.   Please be safe

David Ewing
Service Director


Verified Customer
Colorado Springs, CO
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2019 Category: Service
Good experience
Clean, professional business
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 09/19/2019

Thank you for the on line review. We try very hard to get to a 5 level with our customer experience and failed this time with you.
I want to make sure all your concerns are addressed. Please contact me so I can help and resolve your concerns. This is very important to me. Below is my email that will allow me to record and help on getting back to you.

Again think you for your time.
 
David Ewing
Service Director


PZ
Peter Z.
Woodland Park, CO
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Service at Phil Long Hyundai
Fast & efficient.
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 09/19/2019

Thank you Peter for the on-line review.   
If we can help in any way please let us know. 
I have a great summer.   Please be safe

David Ewing
Service Director


Verified Customer
Colorado Springs, CO
2002 Hyundai Accent
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/17/2019 Category: Service
Use to be a great place to go.
Need to let people know of changes.
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 09/19/2019

Thank you for the on line review.  We try very hard to get to a 5 level with our customer experience and failed this time with you.
I want to make sure all your concerns are addressed. Please contact me so I can help and resolve your concerns. This is very important to me. Below is my email that will allow me to record and help on getting back to you.

Again think you for your time.
 
David Ewing
Service Director


JD
Joel D.
Colorado Springs, CO
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
.
Na
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 09/19/2019

Thank you Joel for the on-line review.   
If we can help in any way please let us know. 
I have a great summer.   Please be safe

David Ewing
Service Director


SL
Steve L.
Colorado Springs, CO
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/16/2019 Category: Service
Close to work
Wait time was a bit long but overall good.
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 09/16/2019

Thank you for the on line review. I am very sorry about the length of your wait on this visit. We try very hard to get to a 5 level with our customer experience and failed this time with you.
I want to make sure all your concerns are addressed. Please contact me so I can help and resolve your concerns. This is very important to me. Below is my email that will allow me to record and help on getting back to you.

Again think you for your time.
 
David Ewing
Service Director


Verified Customer
Colorado Springs, CO
2019 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Comfortable
Awesome service
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 09/16/2019

Thank you for the on-line review.   
If we can help in any way please let us know. 
I have a great summer.   Please be safe

David Ewing
Service Director


Verified Customer
Colorado Springs, CO
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/13/2019 Category: Service
Timely service with excellent communication
I received timely service with excellence communication by the service agent. When questions arose about my car and the needed work, the agent was quick to contact me to ask for greater details in order to properly service my Elantra.
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 09/19/2019

Thank you for the on line review.  We try very hard to get to a 5 level with our customer experience and failed this time with you.
I want to make sure all your concerns are addressed. Please contact me so I can help and resolve your concerns. We do have multiple waiting areas one with a tv and one without as well as free coffee, water and vending machines. This is very important to me. Below is my email that will allow me to record and help on getting back to you.

Again think you for your time.
 
David Ewing
Service Director


Verified Customer
Colorado Springs, CO
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Customer
Jan makes it a pleasure to come to come to Phil long Hyundai!
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 09/16/2019

Thank you for the on-line review.   
If we can help in any way please let us know. 
I have a great summer.   Please be safe

David Ewing
Service Director


Verified Customer
Colorado Springs, CO
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Fast great service
Time went by fast
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 09/16/2019

Thank you for the on-line review.   
If we can help in any way please let us know. 
I have a great summer.   Please be safe

David Ewing
Service Director


DR
David R.
Peyton, CO
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Excellent Service
As always great service representatives with great service
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 09/16/2019

Thank you David for the on-line review.   
If we can help in any way please let us know. 
I have a great summer.   Please be safe

David Ewing
Service Director


JW
James W.
Colorado Springs, CO
2019 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2019 Category: Service
People are very friendly!
Our problem with the false alert for changing lanes has been a little better, but still alerts sometimes, when no one is in the lane that I am changing to.
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 09/16/2019

Thank you for the on line review.  We try very hard to get to a 5 level with our customer experience and failed this time with you.
I want to make sure all your concerns are addressed. Please contact me so I can help and resolve your concerns. This is very important to me. Below is my email that will allow me to record and help on getting back to you.

Again think you for your time.
 
David Ewing
Service Director


CW
Constance W.
Calhan, CO
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Jan is great!
Jan was very helpful with my visit and she is a keeper!
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 09/16/2019

Thank you Constance for the on-line review.   
If we can help in any way please let us know. 
I have a great summer.   Please be safe

David Ewing
Service Director


GM
Ginger M.
Colorado Springs, CO
2008 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Everything was fine
Fast service
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 09/11/2019

Thank you for the on-line review.   
If we can help in any way please let us know. 
I have a great summer.   Please be safe

David Ewing
Service Director


PB
Paula B.
Colorado Springs, CO
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Tops
Advisor Greg needs a bonus. He went beyond to pair my phone and replace my key and fob to my car. He was not grouchy but very pleasant regarding the situation I was in trying to get ready for a long trip. Kudos to him. Thanks to the shop for programing the fob on last minute notice.
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 09/11/2019

Thank you for the on-line review.   
If we can help in any way please let us know. 
I have a great summer.   Please be safe

David Ewing
Service Director


LS
Linda S.
Colorado Springs, CO
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Hyundai Service
Best service department. On time and takes extra good care of my vehicle.
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 09/11/2019

Thank you for the on-line review.   
If we can help in any way please let us know. 
I have a great summer.   Please be safe

David Ewing
Service Director


WD
William D.
Colorado Springs, CO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Great and professional
They were great, friendly and fast! I would recommend to all my friends??
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 09/11/2019

Thank you for the on-line review.   
If we can help in any way please let us know. 
I have a great summer.   Please be safe

David Ewing
Service Director


Verified Customer
Colorado Springs, CO
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Fast Friendly Service
I feel like the staff here really care about customers and try to make your experience as comfortable as possible.
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 09/11/2019

Thank you for the on-line review.   
If we can help in any way please let us know. 
I have a great summer.   Please be safe

David Ewing
Service Director


KK
Karla K.
Colorado Springs, CO
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Wonderful service
I brought my car in because the back door wouldn't open. They had to order parts and gave me a loaner car while my car was in the garage. They did a fantastic job with the door panel.
Thank you!
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 09/11/2019

Thank you for the on-line review.   
If we can help in any way please let us know. 
I have a great summer.   Please be safe

David Ewing
Service Director