Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59
4.6

( 1868 Reviews )

ReScore Reviews™ (27)

ReScore
Overall Rating 3.4814841/5Overall Rating 3.4814841/5Overall Rating 3.4814841/5rating 3.4814841rating 3.4814841
Original
Overall Rating 2.4444474/5Overall Rating 2.4444474/5rating 2.4444474rating 2.4444474rating 2.4444474
92% Would Recommend
100% Business Response
Latest Review about 16 hours ago

Reviews


JS
Joseph S.
Florence, AZ
2017 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/20/2019 Category: Service
good peoduct
The Oil was changed but the car was not washed.
ERNIE L. from Phil Long Hyundai of Chapel Hills responded on 08/21/2019

hank you for the on line review. I am very sorry about your experience on this visit. We try very hard to get to a 5 level with our customer experience and failed this time with you.
I want to make sure all your concerns are addressed. Please contact me so I can help and resolve your concerns. This is very important to me. Below is my email that will allow me to record and help on getting back to you.

Again think you for your time.
 
Ernie Lanning
Service Director

elanning@phillong.com


SV
Sherry V.
Colorado Springs, CO
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Nice service employees.
Excellent
ERNIE L. from Phil Long Hyundai of Chapel Hills responded on 08/21/2019

Thank you for the on-line review.   
If we can help in any way please let us know. 
I have a great summer.   Please be safe

Ernie Lanning
Service Director


MH
Maurice H.
Henderson, NV
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Good Service
Met my service as scheduled and completed it quickly and professionally. I am an out of town customer, and they treated me like a loyal customer.
ERNIE L. from Phil Long Hyundai of Chapel Hills responded on 08/21/2019

Thank you for the on-line review.   
If we can help in any way please let us know. 
I have a great summer.   Please be safe

Ernie Lanning
Service Director


Verified Customer
Colorado Springs, CO
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Santa Fe Service August 2019
Outstanding Service
ERNIE L. from Phil Long Hyundai of Chapel Hills responded on 08/21/2019

Thank you for the on-line review.   
If we can help in any way please let us know. 
I have a great summer.   Please be safe

Ernie Lanning
Service Director


DC
Dennis C.
Colorado Springs, CO
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
The service department was great in servicing my Elantra GT.
I brought my Hyundai into the service department last Wednesday and waited at the dealer until the car was ready. I had to wait almost 3 hours, but I feel the wait was worth it. I don't have any regrets buying my Hyundai, it's reliable and runs and looks great!
ERNIE L. from Phil Long Hyundai of Chapel Hills responded on 08/20/2019

Thank you for the on-line review.   
If we can help in any way please let us know. 
I have a great summer.   Please be safe

Ernie Lanning
Service Director


GW
Gerald W.
Colorado Springs, CO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
My servict
No problems
ERNIE L. from Phil Long Hyundai of Chapel Hills responded on 08/20/2019

Hi Gerald  Thank you for the on-line review.   
If we can help in any way please let us know. 
I have a great summer.   Please be safe

Ernie Lanning
Service Director


KE
Kevin E.
Colorado Springs, CO
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2019 Category: Service
service
Service was great and timely
ERNIE L. from Phil Long Hyundai of Chapel Hills responded on 08/19/2019

Hi Kevin, Thank you for the on-line review.   
If we can help in any way please let us know. 
I have a great summer.   Please be safe

Ernie Lanning
Service Director


RW
Ronald W.
Colorado Springs, CO
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2019 Category: Service
Excellent Service Team
My service was done professionally and promptly. I've been taking my cars to Phil Long Hyundai for ten years....never been disappointed.
ERNIE L. from Phil Long Hyundai of Chapel Hills responded on 08/19/2019

Good Morning Ronald,  Thank you for the on-line review.   
If we can help in any way please let us know. 
I have a great summer.   Please be safe

Ernie Lanning
Service Director


KB
Ken B.
Colorado Springs, CO
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2019 Category: Service
Excellent
Customer service was excellent
ERNIE L. from Phil Long Hyundai of Chapel Hills responded on 08/19/2019

Thank you for the on-line review Ken.   
If we can help in any way please let us know. 
I have a great summer.   Please be safe

Ernie Lanning
Service Director


Verified Customer
Colorado Springs, CO
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
Service review
Good service
ERNIE L. from Phil Long Hyundai of Chapel Hills responded on 08/19/2019

Hi Tyrone, Thank you for the on-line review.   
If we can help in any way please let us know. 
I have a great summer.   Please be safe

Ernie Lanning
Service Director


Verified Customer
Colorado Springs, CO
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Fixed the problem
Miscommunication resulted in some work being done that was not authorized- Jan was great and got my issue taken care of!
Thank you!
ERNIE L. from Phil Long Hyundai of Chapel Hills responded on 08/17/2019

Thank you for the on-line review.   
If we can help in any way please let us know. 
I have a great summer.   Please be safe

Ernie Lanning
Service Director


TH
Tammy H.
Colorado Springs, CO
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Service
No comment
ERNIE L. from Phil Long Hyundai of Chapel Hills responded on 08/17/2019

Thank you for the on-line review.   
If we can help in any way please let us know. 
I have a great summer.   Please be safe

Ernie Lanning
Service Director


BK
Barbara K.
Colorado Springs, CO
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/16/2019 Category: Service
Leak
.
ERNIE L. from Phil Long Hyundai of Chapel Hills responded on 08/17/2019

Thank you for the on line review. I am very sorry about your experience on this visit. We try very hard to get to a 5 level with our customer experience and failed this time with you.
I want to make sure all your concerns are addressed. Please contact me so I can help and resolve your concerns. This is very important to me. Below is my email that will allow me to record and help on getting back to you.

Again think you for your time.
 
Ernie Lanning
Service Director


Verified Customer
Colorado Springs, CO
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
People
The people are great.
ERNIE L. from Phil Long Hyundai of Chapel Hills responded on 08/17/2019

Thank you for the on-line review.   
If we can help in any way please let us know. 
I have a great summer.   Please be safe

Ernie Lanning
Service Director


LM
Lee M.
Colorado Springs, CO
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Always treated with respect
Good people, good work ethics, great environment.
ERNIE L. from Phil Long Hyundai of Chapel Hills responded on 08/15/2019

Lee, Thank you for the on-line review.   
If we can help in any way please let us know. 
I have a great summer.   Please be safe

Ernie Lanning
Service Director


JD
Joann D.
Colorado Springs, CO
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Great service!!
Very clean! That's important to me if I have to wait. Johnathan was very nice and explained everything to me. Gave good advice
ERNIE L. from Phil Long Hyundai of Chapel Hills responded on 08/15/2019

Thank you for the on-line review Joann.   
If we can help in any way please let us know. 
I have a great summer.   Please be safe

Ernie Lanning
Service Director


GD
Glen D.
Colorado Springs, CO
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Tuscon service
Camber bolts shouldn't have to be replaced by the vehicle owner. Hyundai should install bolts with sufficient adjustment capability for the life of the vehicle.
Current labor rate for service at Chapel Hills Hyundai is $150/hr. I was charged $316 to replace four camber bolts. Rather excessive don't you think?
The service rep was courteous and professional, but unable to reduce the cost of this service. I had purchased an extended warranty for this vehicle, but that didn't help either.
ERNIE L. from Phil Long Hyundai of Chapel Hills responded on 08/15/2019

Thank you for the on-line review.   
If we can help in any way please let us know. 
I have a great summer.   Please be safe

Ernie Lanning
Service Director


Verified Customer
Colorado Springs, CO
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
New customer
Service did a great job. They were courteous and very prompt in getting service completed. I would certainly return in future.
ERNIE L. from Phil Long Hyundai of Chapel Hills responded on 08/15/2019

Thank you Bryan,  for the on-line review.   
If we can help in any way please let us know. 
I have a great summer.   Please be safe

Ernie Lanning
Service Director


Verified Customer
Monument, CO
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Great customer service!
Great service provided every Time!
ERNIE L. from Phil Long Hyundai of Chapel Hills responded on 08/15/2019

Lorraine, Thank you for the on-line review.   
If we can help in any way please let us know. 
I have a great summer.   Please be safe

Ernie Lanning
Service Director


JS
John S.
Colorado Springs, CO
2019 Hyundai Santa Fe Xl
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
headlight replacement
great
ERNIE L. from Phil Long Hyundai of Chapel Hills responded on 08/15/2019

Thank you for the on-line review John.   
If we can help in any way please let us know. 
I have a great summer.   Please be safe

Ernie Lanning
Service Director