Reviews

It’s unfortunate the service department did not meet your expectations. I will be following up with you for more information on your visit and details of what we could have done different to meet your expectations in the future. I have reviewed the information on your visit including the additional services and recall that was provided during the oil change visit.
Please call me at your earliest convenience
Service Director
719-867-6652
dewing@phillong.com

Thank you.
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HI Priscilla. Thank you for the on line review. I am very sorry about your experience on this visit. I will make sure to refund your expenses and again I am very sorry about the event.
I want to make sure all your concerns are addressed. Please contact me so I can help and resolve your concerns. This is very important to me. Below is my email that will allow me to record and help on getting back to you. I will send a rescore on how I took care of you if you dont mind putting in any additional coments. again I am very sorry about tour visit. i will contact you when i get your email with the expenses.
Ernie Lanning
Service Director
elanning@phillong.com

Thank you for the on line review. I am very sorry about your experience on this visit.
I want to make sure all your concerns are addressed.
If I can help in any way please email me so I can address and correct your concerns.
Ernie Lanning
Service Director
elanning@phillong.com

Robert, Thank you for the on line review. I am very sorry about your experience on this visit.
I want to make sure all your concerns are addressed.
If I can help in any way please email me so I can address and correct your concerns.
Ernie Lanning
Service Director
elanning@phillong.com
Thank you for the on line review. I am very sorry about your experience on this visit.
I want to make sure all your concerns are addressed.
If I can help in any way please email me so I can address and correct your concerns.
Ernie Lanning
Service Director
elanning@phillong.com

Thank you for the on line review. I am very sorry about your experience on this visit.
I want to make sure all your concerns are addressed.
If I can help in any way please email me so I can address and correct your concerns.
Ernie Lanning
Service Director
elanning@phillong.com

Vehicle does appear to work now however so do not have a problem with the actual repair just the fact my car spent multiple days at the dealership without anyone telling me what was going on. Currently on leave or this would have been a huge problem to be out of my car for so long.
Hi Mr Barnes
Thank you for the on line review. I am very sorry about your experience on this visit. i want to apolige for the lack of comunications. i will adress this with the entire team to put them selves in the cusomer position and see how they would feel.
I want to make sure all your concerns are addressed.
If I can help in any way please email me so I can address and correct your concerns.
Ernie Lanning
Service Director
elanning@phillong.com

Pocholo,
Thank you for the on line review. I am very sorry about your experience on this visit. I will get with thye team on promice times. we need to comunicate better with everyone.
I want to make sure all your concerns are addressed.
If I can help in any way please email me so I can address and correct your concerns.
Ernie Lanning
Service Director
elanning@phillong.com

Thank you for the on line review. I am very sorry about your experience on this visit. This recall is vin specific and when parts are needed they must be ordered to that car.
I want to make sure all your concerns are addressed. When I noticed I needed to get involved I had my team pick up and deliver your car across town so you and your baby wouldn’t have to return to the dealership. I truly am sorry I didn’t meet or take care of you needs. Sometime parts are out of the dealers hands but we do try our best to take care of everyone.
If I can help in any way please email me so I can address and correct your concerns.
I wanted to call you to apologize but I understand you not wanting to be disturbed with your child.
My Score is very important to me if you happen to reconsider. If not its ok I understand.
Ernie Lanning
Service Director
elanning@phillong.com

Thank you for the on line review. I am very sorry about your experience on this visit. The weather was tough on us not making any excuses. Very Sorry for your visit.
I want to make sure all your concerns are addressed.
If I can help in any way please email me so I can address and correct your concerns.
Ernie Lanning
elanning@phillong.com

Thank you for the on line review. I am very sorry about your experience on this visit.
I want to make sure all your concerns are addressed.
If I can help in any way please email me so I can address and correct your concerns.
Ernie Lanning
Service Director
elanning@phillong.com

Thank you for the on line review. I am very sorry about your experience on this visit. I apoligize for my miss comunuications with you.
I want to make sure all your concerns are addressed.
If I can help in any way please email me so I can address and correct your concerns.
Ernie Lanning
Service Director
elanning@phillong.com

Thank you for the on line review. I am very sorry about your experience on this visit.
I want to make sure all your concerns are addressed.
If I can help in any way please email me so I can address and correct your concerns.
Ernie Lanning
Service Director
elanning@phillong.com

Thank you for the on line review. I am very sorry about your experience on this visit.
I want to make sure all your concerns are addressed. I checked the w/s solvent supply as well mas checked 3 cars all fluid is at -30 protection. I asure you Phil Long provides the best quality for all our customers. To prove this you next service is on us as we do care about your safety and trust us with servicing your vehicle.
If I can help in any way please email me so I can address and correct your concerns.
Thank you for talking with me today.
Ernie Lanning
Service Director
elanning@phillong.com

Thank you for the on line review. I am very sorry about your experience on this visit.
I want to make sure all your concerns are addressed.
If I can help in any way please email me so I can address and correct your concerns.
Happy Thanksgivning😊
Ernie Lanning
Service Director
elanning@phillong.com
Thank you for the on line review. I am very sorry about your experience on this visit.
I want to make sure all your concerns are addressed.
If I can help in any way please email me so I can address and correct your concerns.
Happy Thanksgivning😊
Ernie Lanning
Service Director
elanning@phillong.com

Thank you for the on line review. I am very sorry about your experience on this visit.
I want to make sure all your concerns are addressed.
If I can help in any way please email me so I can address and correct your concerns.
Ernie Lanning
Service Director
elanning@phillong.com

Thank you for the on line review.
The 5 star reviews are very important to the team.
If we can help in any way please let us know.
Please be safe
Ernie Lanning
Service Director

Thank you for the on line review.
The 5 star reviews are very important to the team.
If we can help in any way please let us know.
Please be safe
Ernie Lanning
Service Director

Thank you for the on line review. I am very sorry about your experience on this visit.
I want to make sure all your concerns are addressed.
If I can help in any way please email me so I can address and correct your concerns.
Ernie Lanning
Service Director
elanning@phillong.com

Thank you for the on line review. I am very sorry about your experience on this visit.
I want to make sure all your concerns are addressed.
If I can help in any way please email me so I can address and correct your concerns.
Ernie Lanning
Service Director
elanning@phillong.com

Thank you Ernie
Thank you for the on line review. I am very sorry about your experience on this visit.
I want to make sure all your concerns are addressed.
If I can help in any way please email me so I can address and correct your concerns.
Ernie Lanning
Service Director
elanning@phillong.com