Phillips Hyundai Of Bradley

Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66
4.7

( 399 Reviews )

ReScore Reviews™ (25)

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6
Original
Overall Rating 2.24/5Overall Rating 2.24/5rating 2.24rating 2.24rating 2.24
93% Would Recommend
100% Business Response
Latest Review 7 days ago

Reviews


Verified Customer
Kankakee, IL
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
A Great Dealership to go to for Service
I have been going to this location for years, and the customer service is always outstanding. They work on cars in a timely manner, and have comparable prices. If you are ever in need of an oil change or anything major, I recommend that you stop here first!
ART A. from Phillips Hyundai Of Bradley responded on 05/07/2019

Thank you!

Art Avalos
Service Manager
815.933.2251

RS
Robert S.
Bourbonnais, IL
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2019 Category: Service
Professional
Everyone is professional and polite.
I can track my vehicles status without having to ask.
ART A. from Phillips Hyundai Of Bradley responded on 05/06/2019

Thank you for taking the time to write a review for Phillips Chevrolet!

Art Avalos
Service Manager
815.933.2251

CF
Christy F.
Bradley, IL
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/04/2019
Willing to work for customer satisfaction.
After an unsatisfactory visit, Art followed up with me (immediately) and worked to get me the information I was not given during my visit as well as apologizing. He seemed genuinely concerned that I was not fully satisfied with my visit
ART A. from Phillips Hyundai Of Bradley responded on 05/06/2019

Thank you very much!

Art Avalos
Service Manager
815.933.2251

Verified Customer
Bourbonnais, IL
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019 Category: Service
Friendly and Efficient
Both my doors need the latches and accuators replaced. Phillips was great with getting approval with extended warrenty company to have the repair covered under the warrenty. They only had parts to fix one door, so they fixed my much needed drivers door the first day which was a blessing. I brought my SantaFe in a few days later to have the other half of repair done. Service reps were great to me and got the repairs done while I waited.
ART A. from Phillips Hyundai Of Bradley responded on 05/03/2019

Thank you for taking the time to write a review for Phillips Chevrolet!

Art Avalos
Service Manager
815.933.2251

Verified Customer
Kankakee, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019 Category: Service
Melady Cartwright wa pleased
Service Tech was so professional
ART A. from Phillips Hyundai Of Bradley responded on 05/03/2019

Thank you for taking the time to write a review for Phillips Chevrolet!!

Art Avalos
Service Manager
815.933.2251

CF
Christine F.
Bradley, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/02/2019 Category: Service
Poor service.
My experience getting my routine maintenance was poor. I will not be returning to this dealership for service unless the issue if under warranty. Lack of communication, timeliness, and inattention to customer requests mean I was not satisfied.
ART A. from Phillips Hyundai Of Bradley responded on 05/03/2019

Hello, i have done some research and tried calling you. Can you please call me?

Art Avalos
Service Manager
815.933.2251
ART A. from Phillips Hyundai Of Bradley responded on 05/04/2019

Again so sorry about what happened.

Art Avalos
Service Manager
815.933.2251

Verified Customer
Frankfort, IL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2019 Category: Service
Fast
Service appointment was scheduled. Service was fast, waiting area comfortable, there was a screen that kept you updated where your car was at all times. There were cookies while you waited too! I brought my baby and all were so accommodating.
ART A. from Phillips Hyundai Of Bradley responded on 05/01/2019

Thank you for taking the time to write a review for Phillips Chevrolet!

Art Avalos
Service Manager
815.933.2251

Verified Customer
Manteno, IL
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019 Category: Service
Its ok
Its ok

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/29/2019 Category: Service
Its ok
Very pushy about extra packages to add on the vehicle
ART A. from Phillips Hyundai Of Bradley responded on 04/30/2019

sorry for any issue that you had while in for service. I have tried calling you. Can you please call me?

Art Avalos
Service Manager
815.933.2251

DS
Debra S.
Chicago, IL
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2019 Category: Service
Spa Treatment Dealership
The staff and service I get makes me feel special. When I saw my name show up on the board it felt like you know me personally. Coming to your dealership is like a day spa. I appreciate the courteous drop off and pick up to a restaurant while my car is being serviced. This is what makes me travel from the southeast side of Chicago. Keep up the good work. The decor is great and relaxing.
ART A. from Phillips Hyundai Of Bradley responded on 04/26/2019

Thank you for taking the time to write a review for Phillips Chevrolet!

Art Avalos
Service Manager
815.933.2251

VH
Verna H.
Buckingham, IL
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
hum
ho hum
ART A. from Phillips Hyundai Of Bradley responded on 04/24/2019

Thank you for taking the time to write a review for Phillips Chevrolet!

Art Avalos
Service Manager
815.933.2251

LH
Linda H.
Manteno, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
Long Day but Great Work
As always, the team at Phillips Hyundai Of Bradley was amazing. I made my appointment with Mark, who always does the best job and takes care of me. I went in for an oil change and a car wash and was quoted 45 min. The team was running behind and the job took two hours BUT Mark was very helpful and accommodating through the delay. So amazing to have a trusted dealership with a great team in our town. Thank you again Mark and the behind the scenes at Phillips Hyundai Of Bradley .
ART A. from Phillips Hyundai Of Bradley responded on 04/24/2019

Thank you for taking the time to write a review for Phillips Chevrolet!

Art Avalos
Service Manager
815.933.2251

MM
Marie M.
Ashkum, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Phillips Hyundai of Bradley Exceptional Service
The staff are so friendly and helpful and efficient. I receive exceptional service every time!!!
ART A. from Phillips Hyundai Of Bradley responded on 04/22/2019

Thank you for taking the time to write a review for Phillips Chevrolet!

Art Avalos
Service Manager
815.933.2251

WN
William N.
Braidwood, IL
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019 Category: Service
Fast, friendly service.
I was greeted promptly by the service advisor, who quickly completed the service order. He asked about tire rotation and a car wash, both of which I declined. There was no push to get either one.
The service was completed while I went to a nearby restaurant for breakfast.
I liked that I no lo get have to go to the cashier's office to pay. That is done right at the service desk.
ART A. from Phillips Hyundai Of Bradley responded on 04/20/2019

Thank you for taking the time to write a review for Phillips Chevrolet!

Art Avalos
Service Manager
815.933.2251

JL
Jerimie L.
Ashkum, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
First Time Customer
This was my first time at the dealership as I recently moved to the area. I was welcomed and shown around making me feel very welcomed. I will definitely be coming back.
ART A. from Phillips Hyundai Of Bradley responded on 04/20/2019

Thank you for taking the time to write a review for Phillips Chevrolet!

Art Avalos
Service Manager
815.933.2251

Verified Customer
Kinsman, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Service
Brian was friendly and helpful. Finished my vehicle update in the time he said it would take. My vehicle was washed also! Thank you
ART A. from Phillips Hyundai Of Bradley responded on 04/20/2019

Thank you for taking the time to write a review for Phillips Chevrolet!

Art Avalos
Service Manager
815.933.2251

Verified Customer
Bourbonnais, IL
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
service
quick and precise
ART A. from Phillips Hyundai Of Bradley responded on 04/16/2019

Thank you for taking the time to write a review for Phillips Chevrolet!

Art Avalos
Service Manager
815.933.2251

LL
Linda L.
Bourbonnais, IL
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Saturday hours
Very helpful.
ART A. from Phillips Hyundai Of Bradley responded on 04/15/2019

Thank you very much for the revew.

Art Avalos
Service Manager
815.933.2251

WS
Wendy S.
Grant Park, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
efficient
They were fast and friendly. I even got a free car wash.
ART A. from Phillips Hyundai Of Bradley responded on 04/15/2019

Thanks so much for the survey.

Art Avalos
Service Manager
815.933.2251

GD
Gale D.
Ashkum, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019 Category: Service
Well done!
Staff is always helpful. Great to work wih
ART A. from Phillips Hyundai Of Bradley responded on 04/15/2019

Thank you for the review.

Art Avalos
Service Manager
815.933.2251

MW
Mark W.
Grant Park, IL
2014 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019 Category: Service
Friendly Place
Fast and friendly
ART A. from Phillips Hyundai Of Bradley responded on 04/15/2019

Thanks for the survey.

Art Avalos
Service Manager
815.933.2251