This is your typical dealership service department-lazy, slow, and expensive. I would recommend for warranty work only and even then……

I took my Genesis vehicle in for an electrical problem-not starting, no power generally. I felt the dealer would have the newest and best diagnostic abilities. The existing battery was of proper CCA and was four months old. In the month prior to taking the vehicle to the dealership, the battery had been tested five times, by three different facilities over four different testing instruments and only the dealership came back with a test showing the battery bad; the retailer who sold me that battery refused to honor the warranty as there was nothing wrong with it. So on calendar day 22 at the dealership, I got a new $500 battery and so far the car has started-so maybe. Slow-day 22 for the step that should have been day 1 or 2. Lazy-advanced diagnostics, I eventually got documentation showing a bad battery-which the retailer rejected and NO diagnostics on anything else-alternator? Expensive-the four month old battery cost $250 and that was the most I had ever spent on a battery, not to be out done-the dealership installed a $500 car battery.

The car has been out of the shop for a week and working; so technically they did their job, but the lack of general service-no communication, no urgency with someone’s ride to work, three weeks of sitting on the lot-I had to clean the windows prior to safely driving off-a car wash would have been nice.

I purchased a new Hyundai that comes with complimentary service, this will be a last-resort facility for me in the future, leaving me a service concern for the new vehicle.

CHRISTINE M F. from Phillips Hyundai Of Bradley responded on 03/25/2022

Hello David, I want to apologize for the situation with your vehicle. We strive to deliver 5 star service every visit. I have reached out to you to discuss this situation. I would appreciate a few minutes of your time to try to resolve this issue. Thank you for your response. We appreciate you and your business. I hope we can somehow make it up to you.

View all Reviews

Businesses Near You

Pashco Automotive

5.0

(121 Reviews)

Standon Automotive Technology

100

5.0

(55 Reviews)

Tony's Transmission

100