Philpott Ford Body Shop

Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

1014 Reviews

98% Would Recommend
Latest Review about 2 years ago

Reviews


NT
Nancy T.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2016 Category: Collision
Nancy said they were really good and really professional. They did a really good job. She was out of town and they took care of everything and kept her informed.
This review was collected via phone interview by Customer Research Inc.

JB
Joe B.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2016 Category: Collision
Joe said they matched the paint perfectly and everything was really good. He was not given a promised date. He was not kept informed but they had it a week. He showed up and it was ready. They did a good job. He did not handle the estimate.
This review was collected via phone interview by Customer Research Inc.

RS
Roberta S.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2016 Category: Collision
Roberta said she could not be more pleased with the service provided by this business. The insurance company handled the estimate.
This review was collected via phone interview by Customer Research Inc.

JA
Johnnie A.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2016 Category: Collision
Johnnie said the business did a great job servicing her vehicle.
This review was collected via phone interview by Customer Research Inc.

CS
Charles S.
Texas
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/24/2016 Category: Collision
Charles said his experience was pretty good, and he was satisfied. He has taken the vehicle back because there is some rattling going on they didn't catch, and he had to test drive it. There was no promised time, but the repair was a little slow. They had to order the parts, but this was not an inconvenience to him. Todd was awesome, and on point, and did everything he was supposed to, and they're all a good group of people.
This review was collected via phone interview by Customer Research Inc.

TH
Thomas H.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2016 Category: Collision
Thomas said this business did a really good job and they took care of him. His only concern was they took a couple weeks longer than expected to finish his vehicle because they found additional damage on it.
This review was collected via phone interview by Customer Research Inc.

JA
John A.
Texas
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02/13/2016 Category: Collision
Spoke with Stephanie. She said the employees at this business were all very good.
This review was collected via phone interview by Customer Research Inc.

LM
Lydia M.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2016 Category: Collision
Lydia said the staff at this business kept in touch with her via email and text message throughout the entire repair process, which she appreciated enormously. Her vehicle was returned to her about 3 days later than what initially was promised due to some framework not mentioned in the estimate so they had to repair this.
This review was collected via phone interview by Customer Research Inc.

GO
George O.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2016 Category: Collision
George said this business did an excellent job in a timely manner.
This review was collected via phone interview by Customer Research Inc.

CS
Clayton S.
Texas
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02/09/2016 Category: Collision
Clayton said this business is honest and ethical.
This review was collected via phone interview by Customer Research Inc.

AK
Ali K.
Texas
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2016 Category: Collision
Ali said he is going to bring his vehicle back, the tint could be corrected.
This review was collected via phone interview by Customer Research Inc.

JW
Jimmy W.
Texas
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02/03/2016 Category: Collision
Spoke with Jimmy's daughter. She said the business was very courteous and polite. They gave her information when needed and they did not disturb her with calls late at night.
This review was collected via phone interview by Customer Research Inc.

MM
Michael M.
Texas
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02/03/2016 Category: Collision
Michael said Scott was very professional, and got his vehicle back in a timely manner. He sent him updates each and every time, and he went out with him to retrieve something from his vehicle. He was really great, and the treatment was excellent.
This review was collected via phone interview by Customer Research Inc.

SL
Sarah L.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2016 Category: Collision
Sarah said this business was really fast and she received daily updates.
This review was collected via phone interview by Customer Research Inc.

KS
Kimberly S.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2016 Category: Collision
Kimberly said the personnel was very helpful.
This review was collected via phone interview by Customer Research Inc.

RC
Richard Lee C.
Texas
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/30/2016 Category: Collision
Richard said he asked the employees at this business for all of the old parts from his vehicle, and he did not get them. As of now, he is satisfied with the quality of the repair. It looks okay but he will find out later if it needs further repair. He dropped his vehicle off on Monday and picked it up on Wednesday. They had the parts for the repair because he already paid for them, so there was not much need to be kept informed. He chose them because he owns a Ford vehicle and it has 5,000 miles on it.
This review was collected via phone interview by Customer Research Inc.

CD
Cecil D.
Mississippi
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2016 Category: Collision
Cecil said the customer service and the repair work was good. He could not have asked for better customer service.
This review was collected via phone interview by Customer Research Inc.

JK
Jerry K.
Texas
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01/30/2016 Category: Collision
Spoke with Sandra. She said the business did a good job and she did not have any complaints.
This review was collected via phone interview by Customer Research Inc.

MF
Mary F.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2016 Category: Collision
Mary said this business was quick and did a good job.
This review was collected via phone interview by Customer Research Inc.

RD
Regina D.
Texas
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01/26/2016 Category: Collision
Regina said Steven, an employee at this business, helped her out a lot. Steven was very helpful and friendly, he did everything he could to make her happy. She noted that they found some additional damage, but it was very minor. The repair was only 1 or 2 days late, which she found to not be a big deal.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 41 - 60 of 1014 in total