Review for Philpott Ford Body Shop
04/11/2012 Category: Collision
Gertrude said they didn't fix the hubcap and the little light is still down, there is a pin scrape and a spot where the paint was taken off on the passenger's side. They also touched up a spot with black paint and her vehicle is blue. She took the vehicle back for these issues and was told that Allstate insurance informed them not to fix it but she has been in contact with the insurance and this is not what was related to her. She didn't deal with the estimator and doesn't know about the estimate. The person she dealt with was nice at the beginning but once she told him of the issues, his attitude changed and got upset and told her the scrapes didn't happen at the facility. She was on the phone with the insurance about this and he kept interrupting her conversation. She was told someone would call her with a name and a phone number for her to contact and for that person to go to her home and look over the issues but this happened on Friday and no one has contacted her at all and she is still waiting. Gertrude has contacted her insurance again on this and will not recommend this facility if this is the way they treat the customers.
This review was collected via phone interview by Customer Research Inc.