Pico Rivera Auto Clinic


Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

639 Reviews

ReScore Reviews™ (3)

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98% Would Recommend
Latest Review 4 days ago
Reda A. ReScore Review on 09/28/2017
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Original
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Reda said he has not been contacted by a manager or anyone. He will not recommend this business to anyone.
Vehicle: Cadillac Escalade
Category: Service
Service Date: 09/06/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.

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Overall Rating 1/5rating 1rating 1rating 1rating 1
Reda said he was told that they would not charge him to inspect his vehicle and they will only give him the amount of what it was going to cost and he could decide if he wanted to get the service done there or not. When he went there with his vehicle they ended up charging him anyway. They were also going to charge him $900 to change a part in his vehicle and the gentleman who he was working with said he is not sure if it was going to fix the problem. He ended up wanting to take his vehicle elsewhere due to not being 100 percent sure the repair he needed to get was going to resolve the issue. He said he did not feel comfortable with them working on his vehicle. The gentleman then informed him that he is going to need to charge him for the diagnostic. He ended up filing a complaint as he was not satisfied with the fact he was given misinformation about being charged.
Vehicle: Cadillac Escalade
Category: Service
Service Date: 09/06/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
John S. at Pico Rivera Auto Clinic responded on 09/25/2017

Sorry to hear about the matter , how ever we also charge for our diagnosis specialy using our pro tools to find the problem, you had a worker of your company which not an auto tech worked on your  you took a chance thats one, your replaced your fuel pump with an after market one thats a mistake , it sounded your were disaponted at part not at my service i offered / ask to remove the tank to complete our diagnosis you declied to do so -i would not know what or why would say they told me they charge for diagnosis who will do that at charge , my advice to you have a cert, shop or tech to work on such matter again sorry to hear that you were not happy -i hope you understand i needs to get paid for my service as you want for your self as well. thanks

Mario A. ReScore Review on 08/26/2015
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Original
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Recommended? Yes
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"John . Said it's resove"
I have no problem with the work they done
Vehicle: Jeep Grand Cherokee
Service Date: 08/13/2015
Review Created: 08/20/2015 02:02 PM

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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"The work on my jeep and cars is great"
The work on my jeep is fine. I'm here now
Because things were missing out of my jeep
Vehicle: Jeep Grand Cherokee
Service Date: 08/13/2015
Review Created: 08/20/2015 02:02 PM
John S. at Pico Rivera Auto Clinic responded on 08/21/2015

iam sorry that happen but i could insure you it did not happen in my shop i looked a camara to back my word , we have a great stuff that will never happen here and as as good customer that u are i would like to offer u a free oil change

SONIA M. ReScore Review on 08/27/2013
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Original
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"Costly rates"
John provided a second smog check and my car passed. The diagnostic fee was high.
Vehicle: Honda Accord
Service Date: 08/23/2013
Review Created: 08/25/2013 09:02 AM

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"Ripoff"
Went for smog check, the car failed miserably. I was told that I would have to spend $90.00 for "diagnostics." took the vehicle to another smog provider and was told what part to replace - a simple honest answer. fixed the problem and it passed. BEWARE of this shop.
Vehicle: Honda Accord
Service Date: 08/23/2013
Review Created: 08/25/2013 09:02 AM
John S. at Pico Rivera Auto Clinic responded on 08/26/2013

Hi sonia ur car had failed m it has 200, 000 miles we offered u a diagnostic check that u declined u went else where and got it fix , we stand behined our retest u got a free retest mike brought in  u passed the smog now u putting this why i was always giving u a good service , iam sorry that i failed to fix it , i would not mean i bad man, i think last time when u had a problem we were more than honest so plz go back and resocre us on this , and ask mike how we took care of him

Javier L. on 10/17/2017
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Javier said the service was good and he will be back for more service.
Vehicle: Ford Bronco
Category: Service
Service Date: 10/13/2017
Review Created: 10/17/2017
This review was collected via phone interview by Customer Research Inc.
Venisa I. on 10/17/2017
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Spoke with Lydia. She said the staff at this business was very courteous and they walked her through the process step by step.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 10/11/2017
Review Created: 10/17/2017
This review was collected via phone interview by Customer Research Inc.
EDWIN R. on 10/14/2017
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"Professional "
John and his crew are great.
Vehicle: Mercury Montego
Service Date: 10/14/2017
Review Created: 10/14/2017 08:22 PM
guadalupe a. on 10/14/2017
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"So attentive"
I love this place because the owner is great
Vehicle: BMW 5 Series
Service Date: 10/14/2017
Review Created: 10/14/2017 08:18 PM
EDWIN R. on 10/14/2017
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"Professional "
John and his crew are very professional and curtious
Vehicle: Dodge Grand Caravan
Service Date: 10/12/2017
Review Created: 10/14/2017 06:39 PM
Victor R. on 10/13/2017
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Victor said the service was really good and the employee he dealt with treated him well.
Vehicle: Ford Crown Victoria
Category: Service
Service Date: 10/06/2017
Review Created: 10/13/2017
This review was collected via phone interview by Customer Research Inc.
Ramzi M. on 10/06/2017
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Ramzi said the business had great service.
Vehicle: Honda Civic Sdn
Category: Service
Service Date: 10/02/2017
Review Created: 10/06/2017
This review was collected via phone interview by Customer Research Inc.
Daniel D. on 10/06/2017
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Daniel said he would recommend this business for service. He has been using them for several years and takes his classic vehicles to them.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 09/23/2017
Review Created: 10/06/2017
This review was collected via phone interview by Customer Research Inc.
luis B. on 10/02/2017
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"great service and friendly people"
great service. Would HIGHLY recommend to friends.
Vehicle: GMC Yukon
Service Date: 09/18/2017
Review Created: 10/02/2017 08:48 AM
Dia R. on 09/26/2017
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Dia said the employees were courteous. They took her vehicle back right away and the service was excellent.
Vehicle: Kia Forte
Category: Service
Service Date: 09/15/2017
Review Created: 09/26/2017
This review was collected via phone interview by Customer Research Inc.
FRANK S. on 09/21/2017
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"very very good serves very good prices "
very very good serves very good prices
Vehicle: Toyota Tacoma
Service Date: 09/20/2017
Review Created: 09/21/2017 12:20 PM
ANNETTE E. on 09/20/2017
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"Satisfied Customer..."
Always courteous and helpful. Work is done correctly and quickly. I always feel more confident driving my car after it was serviced by Pico Rivera Auto Clinic.
Vehicle: Subaru Forester (Natl)
Service Date: 09/15/2017
Review Created: 09/20/2017 10:18 PM
Victor Q. on 09/15/2017
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Victor said he was very happy with the service, which was professional and the staff did very good work. He was a satisfied customer.
Vehicle: Lexus RX 300 Luxury SUV
Category: Service
Service Date: 09/08/2017
Review Created: 09/15/2017
This review was collected via phone interview by Customer Research Inc.
Joanna E. on 09/11/2017
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Joanna said the employees attended to her perfectly.
Vehicle: Honda Civic
Category: Service
Service Date: 09/06/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
Mary S. on 09/11/2017
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Spoke with Tom. He said the business is very good. The staff is nice, friendly, courteous, and hospitable. They took good care of his vehicle.
Vehicle: Geo Prizm
Category: Service
Service Date: 09/05/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
Joshua R. on 09/11/2017
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Spoke with Joshua's dad. He said this business was thorough, courteous, and professional.
Vehicle: Volkswagen GTI
Category: Service
Service Date: 09/05/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
Lucy C. on 09/07/2017
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Lucy said this business is wonderful. She is very pleased with the way the staff treated her, and with the way things worked out. They explained what was happening with her vehicle.
Vehicle: Mercedes-Benz CLA-Class
Category: Service
Service Date: 09/01/2017
Review Created: 09/07/2017
This review was collected via phone interview by Customer Research Inc.
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