Pico Rivera Auto Clinic


Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

667 Reviews

ReScore Reviews™ (3)

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Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 4 days ago
Reda A. ReScore Review on 09/28/2017
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Original
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Reda said he has not been contacted by a manager or anyone. He will not recommend this business to anyone.
Vehicle: Cadillac Escalade
Category: Service
Service Date: 09/06/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.

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Overall Rating 1/5rating 1rating 1rating 1rating 1
Reda said he was told that they would not charge him to inspect his vehicle and they will only give him the amount of what it was going to cost and he could decide if he wanted to get the service done there or not. When he went there with his vehicle they ended up charging him anyway. They were also going to charge him $900 to change a part in his vehicle and the gentleman who he was working with said he is not sure if it was going to fix the problem. He ended up wanting to take his vehicle elsewhere due to not being 100 percent sure the repair he needed to get was going to resolve the issue. He said he did not feel comfortable with them working on his vehicle. The gentleman then informed him that he is going to need to charge him for the diagnostic. He ended up filing a complaint as he was not satisfied with the fact he was given misinformation about being charged.
Vehicle: Cadillac Escalade
Category: Service
Service Date: 09/06/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
John S. at Pico Rivera Auto Clinic responded on 09/25/2017

Sorry to hear about the matter , how ever we also charge for our diagnosis specialy using our pro tools to find the problem, you had a worker of your company which not an auto tech worked on your  you took a chance thats one, your replaced your fuel pump with an after market one thats a mistake , it sounded your were disaponted at part not at my service i offered / ask to remove the tank to complete our diagnosis you declied to do so -i would not know what or why would say they told me they charge for diagnosis who will do that at charge , my advice to you have a cert, shop or tech to work on such matter again sorry to hear that you were not happy -i hope you understand i needs to get paid for my service as you want for your self as well. thanks

Mario A. ReScore Review on 08/26/2015
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Original
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Recommended? Yes
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"John . Said it's resove"
I have no problem with the work they done
Vehicle: Jeep Grand Cherokee
Service Date: 08/13/2015
Review Created: 08/20/2015 02:02 PM

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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"The work on my jeep and cars is great"
The work on my jeep is fine. I'm here now
Because things were missing out of my jeep
Vehicle: Jeep Grand Cherokee
Service Date: 08/13/2015
Review Created: 08/20/2015 02:02 PM
John S. at Pico Rivera Auto Clinic responded on 08/21/2015

iam sorry that happen but i could insure you it did not happen in my shop i looked a camara to back my word , we have a great stuff that will never happen here and as as good customer that u are i would like to offer u a free oil change

SONIA M. ReScore Review on 08/27/2013
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Original
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"Costly rates"
John provided a second smog check and my car passed. The diagnostic fee was high.
Vehicle: Honda Accord
Service Date: 08/23/2013
Review Created: 08/25/2013 09:02 AM

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"Ripoff"
Went for smog check, the car failed miserably. I was told that I would have to spend $90.00 for "diagnostics." took the vehicle to another smog provider and was told what part to replace - a simple honest answer. fixed the problem and it passed. BEWARE of this shop.
Vehicle: Honda Accord
Service Date: 08/23/2013
Review Created: 08/25/2013 09:02 AM
John S. at Pico Rivera Auto Clinic responded on 08/26/2013

Hi sonia ur car had failed m it has 200, 000 miles we offered u a diagnostic check that u declined u went else where and got it fix , we stand behined our retest u got a free retest mike brought in  u passed the smog now u putting this why i was always giving u a good service , iam sorry that i failed to fix it , i would not mean i bad man, i think last time when u had a problem we were more than honest so plz go back and resocre us on this , and ask mike how we took care of him

Michael P. on 01/12/2018
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Michael said the employee was very polite and straight forward.
Vehicle: Nissan Pickup
Category: Service
Service Date: 12/19/2017
Review Created: 01/12/2018
This review was collected via phone interview by Customer Research Inc.
Lumiere S. on 01/11/2018
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Lumiere said that the business was fast and they fixed what she needed done.
Vehicle: Subaru Impreza Sedan
Category: Service
Service Date: 01/08/2018
Review Created: 01/11/2018
This review was collected via phone interview by Customer Research Inc.
Steve S. on 01/10/2018
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Steve said the business was knowledgeable.
Vehicle: Toyota Highlander
Category: Service
Service Date: 12/22/2017
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
Juanito I. on 01/09/2018
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"Fast, affordable service"
I am always very happy with PR Auto.
The staff is knowledgeable and friendly. They gave me a quote that was 1/3 the cost of another place and stuck to it. Will be happy to give them referral.
Vehicle: Toyota Sienna
Service Date: 01/06/2018
Review Created: 01/09/2018 08:49 AM
John S. at Pico Rivera Auto Clinic responded on 01/11/2018

I would to thank you for trusting us to work on your car , serving you is our number one priority. plz tell your frineds about us

Irene E. on 01/02/2018
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"PR Auto Clinic"
Very respectful, courageous, do very good work.
Vehicle: Buick Regal
Service Date: 12/28/2017
Review Created: 01/02/2018 02:03 PM
John S. at Pico Rivera Auto Clinic responded on 01/11/2018

Mis Irene i truely enjoy giving a good customer service , thats the service you will always get at pico rivera auto clinic , we are here for all your needs

Francisco Z. on 12/22/2017
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Francisco said he was happy with the service.
Vehicle: Scion tC
Category: Service
Service Date: 12/15/2017
Review Created: 12/22/2017
This review was collected via phone interview by Customer Research Inc.
John S. at Pico Rivera Auto Clinic responded on 01/11/2018

Mr am happy that you liked our service, look forword to do other services for you , prmoise you will like it

Paul E. on 12/22/2017
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Paul said the service was fast. The staff was efficient and friendly.
Vehicle: Nissan Altima
Category: Service
Service Date: 12/15/2017
Review Created: 12/22/2017
This review was collected via phone interview by Customer Research Inc.
John S. at Pico Rivera Auto Clinic responded on 01/11/2018

Mr paul i would like to thank you for your feed back , we at pico rivera auto clinic would like to work as a team to provide our customer nothing but the best service , we always be here for all your needs

Ray G. on 12/18/2017
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Spoke with Lupe. She said they are very happy with the service. They have been attending this business for a very long time. The business is very good.
Vehicle: Nissan Altima
Category: Service
Service Date: 12/13/2017
Review Created: 12/18/2017
This review was collected via phone interview by Customer Research Inc.
Maria L. on 12/13/2017
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Maria said the employees were all fabulous.
Vehicle: Mitsubishi Montero
Category: Service
Service Date: 11/15/2017
Review Created: 12/13/2017
This review was collected via phone interview by Customer Research Inc.
John S. at Pico Rivera Auto Clinic responded on 01/11/2018

Mis mana am glad your liked our employees , thats my goal to provide you with best service , would like to see you back for any service you may need

Benjamin M. on 12/13/2017
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Benjamin said he always goes to the business to get his smog checks done and he is perfectly happy with the work that John does.
Vehicle: Ford Ranger
Category: Service
Service Date: 11/16/2017
Review Created: 12/13/2017
This review was collected via phone interview by Customer Research Inc.
Robert L. on 12/12/2017
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Robert said he liked one of the mechanics there. He was pretty straightforward with him and liked the way he did business. He stated he thought the prices were kind of high.
Vehicle: Toyota Corolla
Category: Service
Service Date: 12/09/2017
Review Created: 12/12/2017
This review was collected via phone interview by Customer Research Inc.
John S. at Pico Rivera Auto Clinic responded on 01/11/2018

Mr robert i thank you for allowing me to work on your car, i gave the best parts and the best warranty , no one in pico give you a two years warranty parts and labor -hope to see for other services, if you chose to put a cheaper part plz advice in advance .

Gilbert A. on 12/11/2017
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Spoke with Louie. He said he was happy with how the business got the repair done really quickly. It was fixed by the next day.
Vehicle: GMC Yukon
Category: Service
Service Date: 12/07/2017
Review Created: 12/11/2017
This review was collected via phone interview by Customer Research Inc.
Estalla R. on 12/07/2017
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Estalla said the employees were very nice to her. She recommends this business.
Vehicle: GMC Envoy XL
Category: Service
Service Date: 12/05/2017
Review Created: 12/07/2017
This review was collected via phone interview by Customer Research Inc.
Osvaldo N. on 12/07/2017
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Osvaldo said he was satisfied with the service.
Vehicle: Acura Integra
Category: Service
Service Date: 12/05/2017
Review Created: 12/07/2017
This review was collected via phone interview by Customer Research Inc.
Maithew G. on 12/05/2017
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Maithew said this business has always done well.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 12/02/2017
Review Created: 12/05/2017
This review was collected via phone interview by Customer Research Inc.
Joel P. on 11/21/2017
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Joel said John was a good employee.
Vehicle: Scion tC
Category: Service
Service Date: 11/16/2017
Review Created: 11/21/2017
This review was collected via phone interview by Customer Research Inc.
Morris M. on 11/16/2017
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Morris said this business was pricey and he would not recommend them for service.
Vehicle: Cadillac DeVille
Category: Service
Service Date: 11/10/2017
Review Created: 11/16/2017
This review was collected via phone interview by Customer Research Inc.
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