Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

443 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


CM
Carlene M.
Washington
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2016 Category: Service
Carlene said everything went well at the business and they took care of everything quickly.
This review was collected via phone interview by Customer Research Inc.

JH
Jessica H.
Kennewick, WA
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2016 Category: Service
Jessica said the business does a good job and she has no complaints.
This review was collected via phone interview by Customer Research Inc.

DR
Diane R.
Kennewick, WA
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2016 Category: Service
Spoke with Carlos. He said they did the work in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JP
Jason P.
Richland, WA
Mazda 6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2016 Category: Service
Jason said the business has great customer service. They kept him informed throughout the whole repair process and they did not go past the estimated quote they gave him.
This review was collected via phone interview by Customer Research Inc.

JD
Jeff D.
Kennewick, WA
RAM Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2016
Always a job well done!
I will continue to use Platinum Auto for all of my truck service and repairs.

IT
Ivan T.
Pasco, WA
Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2016 Category: Service
Ivan said everything was on time and they did an amazing job.
This review was collected via phone interview by Customer Research Inc.

WD
Wayne D.
Kennewick, WA
Chevrolet Lumina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2016
Cool Air
Cold air at last..... best shop ever

SL
Stephen L.
Richland, WA
Ford Explorer Sport Trac
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2016
So fast
Once again, Platinum lives up to its name. I received a very quick turn-around oil change at an exceptional price.

MN
Mark N.
Washington
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2016 Category: Service
Mark said the service was exceptional. Robert did a great job, the staff was professional and the service was done right, with out doing any extra work.
This review was collected via phone interview by Customer Research Inc.

DW
Daniel W.
Pasco, WA
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2016 Category: Service
Daniel said he always gets good service. He and the business he works for use this business for service.
This review was collected via phone interview by Customer Research Inc.

AL
Arnie L.
West Richland, WA
Chevrolet Silverado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2016 Category: Service
Arnie said he was satisfied with the service the business provides. His one concern was they did not have guest restrooms but they said they were planning to move to a new space that provided facilities.
This review was collected via phone interview by Customer Research Inc.

WD
Wayne D.
Kennewick, WA
Chevrolet Lumina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2016
electrical issues
They solved the problem, as always. Great Service. Trustworthy, honest group of guys.

ES
Ed S.
Washington
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2016 Category: Service
Ed said they did a good job. They did what they said they would and the price was exactly what he was told it was going to be.
This review was collected via phone interview by Customer Research Inc.

JJ
Jim J.
Kennewick, WA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2016 Category: Service
Jim said the business was very prompt and reasonable. The explanation of the service was very clear.
This review was collected via phone interview by Customer Research Inc.

JS
Jeannette S.
Pasco, WA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2016 Category: Service
Jeannette said the employees were very kind and they assured her they knew what they were doing. They worked well together and they took care of her vehicle, checking everything. She appreciated the man in the office. He was friendly and kept her informed. She said she was glad she went to this facility.
This review was collected via phone interview by Customer Research Inc.

YH
Young H.
Kennewick, WA
BMW 525i
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2016 Category: Service
Spoke with David. He said there was a miscommunication about the bulb he requested to have replaced. The monitor inside his vehicle indicates that it was not replaced and he was charged for it. The service was good, and he would recommend them if they resolve the problem.
This review was collected via phone interview by Customer Research Inc.

SB
Stephanie B.
Kennewick, WA
Ford Flex
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2016 Category: Service
Stephanie said the business was very personable. They followed up with her to make sure everything was okay and took good care of her.
This review was collected via phone interview by Customer Research Inc.

TS
Tom S.
Benton City, WA
Cadillac DTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2016 Category: Service
Tom said this is the best business he has found in 15 years, they really know what they are doing.
This review was collected via phone interview by Customer Research Inc.

RD
ROB D.
Kennewick, WA
Mercedes-Benz 380SL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2016
Honesty , reasonable and quality.
I had the team at platinum review a recent repair by another company and they found the other company was incorrect in the repairs needed. Not only incorrect but completely missed that the belts wets cracking and needed replacement. Platinum is the best place for a first or second opinion!

JD
Jeff D.
Kennewick, WA
RAM Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2016
Nate and Delvin's knowledge of the job done and excellent customer service.
Very pleased with Planinum Auto.