Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

422 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


PP
Penny P.
Kennewick, WA
Mazda 626
Verified Customer
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05/14/2016
Grest service
I brought my car in for a charge on the AC. I was taken care of prompt and courteous. Thanks so much! !

TR
Tanya R.
Pasco, WA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2016 Category: Service
Tanya said the staff was friendly and nice at the business. They were able to fix her vehicle.
This review was collected via phone interview by Customer Research Inc.

EC
Eric C.
Pasco, WA
Ford E450 Super Duty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2016 Category: Service
Eric said his overall experience was good.
This review was collected via phone interview by Customer Research Inc.

CM
Chris M.
Kennewick, WA
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2016 Category: Service
Chris said this business was fast and they did everything he expected.
This review was collected via phone interview by Customer Research Inc.

SO
Shane O.
Washington
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2016 Category: Service
Spoke with Niki. She said they were honest and also very clear about the work that needed to be done. It was an overall good experience.
This review was collected via phone interview by Customer Research Inc.

CR
Craig R.
Kennewick, WA
Ford Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/12/2016 Category: Service
Craig said it took this business three times longer than the promised time to do the work and the cost was also three times more than he was expecting. He would not recommend this business because of this.
This review was collected via phone interview by Customer Research Inc.
NATHAN G., Owner from Platinum Automotive responded on 05/12/2016

Again as you posted a bad review on google as well.  Not only was the issue stated to be wrong not the problem and the actual fix required removing the transmission and obtaining obsolete parts.  But the invoice still has not been paid and was sent to collections do to failure to pay on agreed terms.  If you have a problem with our service or business practices we encourage you to contact us to give us a oportunity to make it right.  However after multiple attempts to contact you you have failed to return multiple voice mails.  Please feel free to post a correct review of how the transaction took place.

Nate Goetsch
Owner

MW
MAILE W.
Pasco, WA
Ford Explorer Sport Trac
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2016
Exceeds Expectations
I have been taking my vehicles to Nate for the past 4 years and have always been extremely satisfied with service he and his team provide. I have no clue when it comes to automobiles and maintenance and I appreciate the education provided prior to making any decisions on what services I need to move forward with. If something can wait to be addressed, they will let you know whereas other places I have gone are all about the sale!

BD
Barbara D.
Kennewick, WA
Dodge Caliber
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2016 Category: Service
Barbara said the staff was kind, and she was satisfied with the work.
This review was collected via phone interview by Customer Research Inc.

WD
Wayne D.
Kennewick, WA
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2016
Great Service
As always Service was great - Best place in town for auto service.

KS
Krista S.
Hermiston, OR
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2016 Category: Service
Krista said the business has good mechanics.
This review was collected via phone interview by Customer Research Inc.

RL
Robert L.
Richland, WA
Ford F-350 Super Duty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2016 Category: Service
Robert said they're friends of his and he was satisfied with the overall experience.
This review was collected via phone interview by Customer Research Inc.

TD
Terry D.
Kennewick, WA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2016
Family
Platinum is honest . They know their stuff. They are now my go to mechanics.

TM
Terry M.
Pasco, WA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2016 Category: Service
Terry said the business was nice and let him know what was going on. They did not take advantage of him.
This review was collected via phone interview by Customer Research Inc.

BL
Brandon L.
Richland, WA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2016 Category: Service
Brandon said he has gone to this business multiple times and they've always done a good job for him.
This review was collected via phone interview by Customer Research Inc.

RB
Ray B.
Pasco, WA
Dodge Neon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2016 Category: Service
Spoke with John. He said they handled the work in a timely manner and it was done at a good price.
This review was collected via phone interview by Customer Research Inc.

CB
Carrie B.
Wallula, WA
Mitsubishi Galant
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2016 Category: Service
Carrie said the business was honest and the atmosphere was professional.
This review was collected via phone interview by Customer Research Inc.

JH
Jessica H.
Kennewick, WA
GMC Envoy XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2016 Category: Service
Jessica said Nate always does excellent work.
This review was collected via phone interview by Customer Research Inc.

SP
Sage P.
Richland, WA
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2016 Category: Service
Sage said he had a perfect experience with the business, they could not have done anything better. He has recommended them to others.
This review was collected via phone interview by Customer Research Inc.

LK
Larry K.
Kennewick, WA
Nissan Titan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2016
Good People and Great Work!
I take all my vehicles to Platinum Automotive for repairs and maintenance. Most recently, they replaced a cracked exhaust header on my truck, front axle and brakes. Truck was ready when promised and the work appears to be top-notch. It runs and brakes much better now. Price for all the work is very fair. I recommend them often to my friends and acquaintances.

WD
Wayne D.
Kennewick, WA
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2016
Exclent Service
As always the service was excellent, they found a couple of issues, No problems - there work is work is always excellent they stand behind all the work they do, the best part is their honest. Best place in town - or out of town.