Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

405 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


SP
Sage P.
Richland, WA
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2016 Category: Service
Sage said he had a perfect experience with the business, they could not have done anything better. He has recommended them to others.
This review was collected via phone interview by Customer Research Inc.

LK
Larry K.
Kennewick, WA
Nissan Titan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2016
Good People and Great Work!
I take all my vehicles to Platinum Automotive for repairs and maintenance. Most recently, they replaced a cracked exhaust header on my truck, front axle and brakes. Truck was ready when promised and the work appears to be top-notch. It runs and brakes much better now. Price for all the work is very fair. I recommend them often to my friends and acquaintances.

WD
Wayne D.
Kennewick, WA
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2016
Exclent Service
As always the service was excellent, they found a couple of issues, No problems - there work is work is always excellent they stand behind all the work they do, the best part is their honest. Best place in town - or out of town.

KM
Kandy M.
Kennewick, WA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2016 Category: Service
Kandy said the business was faster than she expected. The final cost was cheaper than the estimate. She has an appointment for this Friday for another vehicle. They fixed some extra things for a very low cost. They didn't speak down to her, as if she was a kid. She has already highly recommended the business. They were nice, friendly, courteous, and better than most places she has gone to.
This review was collected via phone interview by Customer Research Inc.

DT
Danny T.
Kennewick, WA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2016
They got our car in and out quickly.
They were friendly and up front with the repairs that needed to be done first to get out back on the road.

TD
Terry D.
Kennewick, WA
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2016
Steering
A better difference in steering. I like that I was given printouts of what needs to be done and price, although I've already lost them. Also your website is kicking! You (platinum auto) are my "go-to" mechanics.

VG
Vic G.
Pasco, WA
Buick LaCrosse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2016 Category: Service
Vic said everything went well with the business and he was treated right.
This review was collected via phone interview by Customer Research Inc.

LF
Lim F.
Kennewick, WA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2016
Great service
I have been a customer for years. Thanks for the great job!

RD
ROB D.
Kennewick, WA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2016
I was looking at buying this vehicle used.
and thanks to Platinum it gave me the story and leverage to get the deal i wanted.

TS
Theresa S.
Kennewick, WA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2016 Category: Service
Theresa said they did a good job and it was on time.
This review was collected via phone interview by Customer Research Inc.

SC
Stan C.
Richland, WA
Chevrolet Suburban
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/02/2016 Category: Service
Stan said he had an appointment at the business for a time of 10:00 am and he was not seen until an hour later.
This review was collected via phone interview by Customer Research Inc.

DG
Don G.
Pasco, WA
Pontiac GTO
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/02/2016 Category: Service
Don said it was a good experience.
This review was collected via phone interview by Customer Research Inc.

JK
Jasper K.
Kennewick, WA
Lincoln Navigator
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2016 Category: Service
Jasper said they did everything right for him.
This review was collected via phone interview by Customer Research Inc.

DC
Dennis C.
West Richland, WA
Dodge Dakota
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2016
1987 Dodge Dakota
They were friendly and professional thru out, and tried to keep me up to date as to where they were on the repairs(service) to my vehicle. Thanks Nathan, Delvin and employees.

WG
Will G.
Kennewick, WA
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2016 Category: Service
Will said this business has always taken care of his vehicle. He knows the employees of the business.
This review was collected via phone interview by Customer Research Inc.

MG
Manny G.
Pasco, WA
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2016 Category: Service
Manny said his overall experience at this business was excellent. The customer service from start to finish was excellent. He would absolutely refer anyone to this business.
This review was collected via phone interview by Customer Research Inc.

RM
Ron M.
Pasco, WA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2016 Category: Service
Spoke with Susan. She said they did exactly what they promised at the price quoted.
This review was collected via phone interview by Customer Research Inc.

EJ
Erik J.
Pasco, WA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2016
Good service and quick turnaround
The folks at Platinum evaluated and fixed up my vehicle much faster than expected, and I'm happy to say the car's been running well since.

KB
Ken B.
Pasco, WA
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2016 Category: Service
Ken said he knows the owner and his experience was very good.
This review was collected via phone interview by Customer Research Inc.

AK
Astrid K.
Pasco, WA
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2016 Category: Service
Astrid said the service provided by the business was good.
This review was collected via phone interview by Customer Research Inc.