Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

422 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


KM
Kandy M.
Kennewick, WA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2016 Category: Service
Kandy said the business was faster than she expected. The final cost was cheaper than the estimate. She has an appointment for this Friday for another vehicle. They fixed some extra things for a very low cost. They didn't speak down to her, as if she was a kid. She has already highly recommended the business. They were nice, friendly, courteous, and better than most places she has gone to.
This review was collected via phone interview by Customer Research Inc.

DT
Danny T.
Kennewick, WA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2016
They got our car in and out quickly.
They were friendly and up front with the repairs that needed to be done first to get out back on the road.

TD
Terry D.
Kennewick, WA
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2016
Steering
A better difference in steering. I like that I was given printouts of what needs to be done and price, although I've already lost them. Also your website is kicking! You (platinum auto) are my "go-to" mechanics.

VG
Vic G.
Pasco, WA
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2016 Category: Service
Vic said everything went well with the business and he was treated right.
This review was collected via phone interview by Customer Research Inc.

LF
Lim F.
Kennewick, WA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2016
Great service
I have been a customer for years. Thanks for the great job!

RD
ROB D.
Kennewick, WA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2016
I was looking at buying this vehicle used.
and thanks to Platinum it gave me the story and leverage to get the deal i wanted.

TS
Theresa S.
Kennewick, WA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2016 Category: Service
Theresa said they did a good job and it was on time.
This review was collected via phone interview by Customer Research Inc.

SC
Stan C.
Richland, WA
Chevrolet Suburban
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/02/2016 Category: Service
Stan said he had an appointment at the business for a time of 10:00 am and he was not seen until an hour later.
This review was collected via phone interview by Customer Research Inc.

DG
Don G.
Pasco, WA
Pontiac GTO
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/02/2016 Category: Service
Don said it was a good experience.
This review was collected via phone interview by Customer Research Inc.

JK
Jasper K.
Kennewick, WA
Lincoln Navigator
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2016 Category: Service
Jasper said they did everything right for him.
This review was collected via phone interview by Customer Research Inc.

DC
Dennis C.
West Richland, WA
Dodge Dakota
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2016
1987 Dodge Dakota
They were friendly and professional thru out, and tried to keep me up to date as to where they were on the repairs(service) to my vehicle. Thanks Nathan, Delvin and employees.

WG
Will G.
Kennewick, WA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2016 Category: Service
Will said this business has always taken care of his vehicle. He knows the employees of the business.
This review was collected via phone interview by Customer Research Inc.

MG
Manny G.
Pasco, WA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2016 Category: Service
Manny said his overall experience at this business was excellent. The customer service from start to finish was excellent. He would absolutely refer anyone to this business.
This review was collected via phone interview by Customer Research Inc.

RM
Ron M.
Pasco, WA
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2016 Category: Service
Spoke with Susan. She said they did exactly what they promised at the price quoted.
This review was collected via phone interview by Customer Research Inc.

EJ
Erik J.
Pasco, WA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2016
Good service and quick turnaround
The folks at Platinum evaluated and fixed up my vehicle much faster than expected, and I'm happy to say the car's been running well since.

KB
Ken B.
Pasco, WA
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2016 Category: Service
Ken said he knows the owner and his experience was very good.
This review was collected via phone interview by Customer Research Inc.

AK
Astrid K.
Pasco, WA
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2016 Category: Service
Astrid said the service provided by the business was good.
This review was collected via phone interview by Customer Research Inc.

DM
Dylan M.
Washington
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2016 Category: Service
Spoke with Eric. He said Nate is a great guy. This business is awesome.
This review was collected via phone interview by Customer Research Inc.

RL
Robert L.
Richland, WA
Ford F-250 Super Duty
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2016 Category: Service
Robert said this business provided good service for his vehicle. He did have to wait an extra hour because they did not have the proper oil in stock.
This review was collected via phone interview by Customer Research Inc.

DL
Daniel L.
Richland, WA
Kia Sorento
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2016 Category: Service
Daniel said this business does good work for him.
This review was collected via phone interview by Customer Research Inc.