Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

405 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


DM
Dylan M.
Washington
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2016 Category: Service
Spoke with Eric. He said Nate is a great guy. This business is awesome.
This review was collected via phone interview by Customer Research Inc.

RL
Robert L.
Richland, WA
Ford F-250 Super Duty
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2016 Category: Service
Robert said this business provided good service for his vehicle. He did have to wait an extra hour because they did not have the proper oil in stock.
This review was collected via phone interview by Customer Research Inc.

DL
Daniel L.
Richland, WA
Kia Sorento
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2016 Category: Service
Daniel said this business does good work for him.
This review was collected via phone interview by Customer Research Inc.

ME
Monte E.
Richland, WA
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2016 Category: Service
Monte said this business did everything he asked them to do. They did a great job and he was satisfied with their service work.
This review was collected via phone interview by Customer Research Inc.

HC
Heather C.
Kennewick, WA
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2016 Category: Service
Heather said the business always does the best work they can. They listen to what is wrong and go the extra mile to help.
This review was collected via phone interview by Customer Research Inc.

EB
Erich B.
Pasco, WA
Subaru Legacy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2016
Honest sercice
I will definitely take my vehicle back to Platinum Automotive for future service and repair needs. I trust these guys!

DJ
David J.
Pasco, WA
Chrysler Sebring
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2015
Great Service
The guy's are so awesome here. I have had problems at other shops re-doing work that was under warranty, not here they went as far as to replace a part that my car wasn't there for and not charge me. This is the only place I'll take my car for maintenance. God Bless the guys.

KH
Kevin H.
Richland, WA
BMW 328i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2015 Category: Service
Kevin said this business did an excellent job. It was good to do business with them.
This review was collected via phone interview by Customer Research Inc.

TD
Tiffany D.
Kennewick, WA
Cadillac CTS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2015 Category: Service
Tiffany said it went pretty smoothly. They were able to get her in and out in a timely manner and she did not have to wait, they were good.
This review was collected via phone interview by Customer Research Inc.

SW
Shawn W.
Richland, WA
Volkswagen Jetta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2015 Category: Service
Shawn said this business has great service and great prices.
This review was collected via phone interview by Customer Research Inc.

TM
Tim M.
Kennewick, WA
Ford Taurus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/19/2015 Category: Service
Tim said this business is doing a great job.
This review was collected via phone interview by Customer Research Inc.

CW
Carrie W.
Pasco, WA
Pontiac Grand Am
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2015
Best mechanics in Tri-Cities
You guys do quality every time. I appreciate how quick, honest, and friendly you are to me and my little car. She's running great now, thanks to your help!

SM
Shalie M.
Kennewick, WA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2015 Category: Service
Shalie said the employees at this business were super nice and they got the job done super quickly.
This review was collected via phone interview by Customer Research Inc.

WN
William N.
Richland, WA
Suzuki Reno
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2015 Category: Service
William said the service provided by this business was efficient and quick. He also mentioned their employees were friendly.
This review was collected via phone interview by Customer Research Inc.

RF
Rick Sr. F.
Pasco, WA
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2015 Category: Service
Rick said this business is the best and they provide good service.
This review was collected via phone interview by Customer Research Inc.

WD
Wayne D.
Kennewick, WA
Plymouth Grand Voyager
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2015
A leak !!
It was a warranty issue – no problems – new problem fixed. latinum Automotive is the best, they solve the problem, and back the work. These guys are honest, and take pride in there work.

BM
Belinda M.
Richland, WA
Kia Forte
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2015 Category: Service
Belinda said this business has really good service.
This review was collected via phone interview by Customer Research Inc.

DC
Dennis C.
West Richland, WA
Dodge Dakota
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/18/2015
Cost and Repairs
Nathan and Delvin quoted me a price for the work to be done , on my 1987 Dodge Dakota, and the price quoted did not waiver at all. The price quoted was the final price for the repairs. When I told some others about the price for what I received in repairs, they asked if that was just parts, they didn't think the price was correct, til they saw the receipt for the repairs. Thanks to Platinum Automotive, Nathan, Delvin and the crew that did the repairs.

TB
Tami B.
Kennewick, WA
Infiniti M35
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2015
I feel like family when Im there
They are always positive and ready to assist me

RM
Richard M.
Pasco, WA
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2015 Category: Service
Richard said the business did a good job.
This review was collected via phone interview by Customer Research Inc.