Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

422 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


DL
Derrick L.
Washington
Ford Explorer Sport Trac
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Spoke with Sherie. She said they were very patient and explained what was wrong.
This review was collected via phone interview by Customer Research Inc.

KC
Kayla C.
Richland, WA
Volvo XC60
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2018 Category: Service
Kayla said she loves the shuttle service that the business provides, it's great. She has been a customer for a while and she is usually very happy with her experience. The staff could improve their communication, they told her the service would take half a day but it ended up taking 2 days. Additionally, they were unable to figure out what the problem was with her vehicle, which was disappointing. She will be back in the future,
This review was collected via phone interview by Customer Research Inc.

GM
Gabe M.
Pasco, WA
Ram Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Gabe said they are great. The service always turns out good. If, they find something, they fix it.
This review was collected via phone interview by Customer Research Inc.

DT
David T.
Kennewick, WA
Lexus ES 330
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
David said this business had prompt service. They were honest and took care of towing his issue with out him having to go through a towing facility. They called him and made sure he understood the cost of the repairs. They seemed great. He thanks them.
This review was collected via phone interview by Customer Research Inc.

JJ
Jim J.
Kennewick, WA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018
Differential
You guys always do a great and complete job. Thanx

WK
Walter K.
West Richland, WA
Subaru WRX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Walter said everything went really well.
This review was collected via phone interview by Customer Research Inc.

NC
Natalie C.
Portland, OR
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Natalie said that the facility is awesome, her vehicle broke down nearby and they got her in immediately. The staff completed the work quickly and did a great job.
This review was collected via phone interview by Customer Research Inc.

XR
Xenia R.
Richland, WA
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Xenia said the business' staff was really nice and really fast. They actually got her in early.
This review was collected via phone interview by Customer Research Inc.

MK
Matthew K.
Kennewick, WA
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Matthew said the business was able to help find a solution to his vehicle issues. The cost for services was a bit high.
This review was collected via phone interview by Customer Research Inc.

PW
Phillip W.
Richland, WA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Phillip said the business provided quick service and he had no problems.
This review was collected via phone interview by Customer Research Inc.

PP
Pamela P.
Richland, WA
GMC Canyon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Pamela said they were very informative, quick, fast, friendly and very professional.
This review was collected via phone interview by Customer Research Inc.

KM
Kathy M.
Kennewick, WA
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Kathy said the service was seamless.
This review was collected via phone interview by Customer Research Inc.

JJ
Jim J.
Kennewick, WA
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018
Another great job
you always do a great job and a complete check out and good advice on up coming potential problems.

BI
Brook I.
Richland, WA
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Brook said every time she goes in the mechanic does a great job.
This review was collected via phone interview by Customer Research Inc.

TR
Tiffany R.
Richland, WA
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Tiffany said the business provides honest service. The staff never try to pressure her into maintenance she doesn't need. They are great with communication.
This review was collected via phone interview by Customer Research Inc.

MT
Marcus T.
Kennewick, WA
Acura RSX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Marcuis said the guys were easy to work with.
This review was collected via phone interview by Customer Research Inc.

RT
Raymond T.
Washington
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Raymond said they were fantastic and did a great job. The technician walked him through the service and explained everything. They provided shuttle service
This review was collected via phone interview by Customer Research Inc.

MR
Maria R.
Grandview, WA
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Maria said, the business is flexible with their schedule and it was quick and good service.
This review was collected via phone interview by Customer Research Inc.

TP
Tyler P.
Kennewick, WA
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Tyler said his overall experience was great. The business did exactly what they stated.
This review was collected via phone interview by Customer Research Inc.

BK
Brian K.
Kennewick, WA
Mercury Grand Marquis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2018 Category: Service
Brian said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.