Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

422 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


KP
Kari P.
Richland, WA
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Kari said the staff was very good and explained everything she needed to know.
This review was collected via phone interview by Customer Research Inc.

DW
Dave W.
Benton City, WA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Dave said he is impressed with the facility's cleanliness, service, and with the owner Nate. He said he will be coming back soon.
This review was collected via phone interview by Customer Research Inc.

HM
Hailey M.
Kennewick, WA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Hailey said the staff fixed what she needed done on her vehicle.
This review was collected via phone interview by Customer Research Inc.

TD
Tony D.
Burbank, WA
Dodge Dart
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Tony said the facility did a good job.
This review was collected via phone interview by Customer Research Inc.

GR
Greg R.
Kennewick, WA
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Greg said the mechanic was very clear on what was being done and the work was done in a timely manner. He also thought the prices were very fair.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Richland, WA
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018
Great
Great job ,friendly staff

CC
Collise C.
Richland, WA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
Robert is a great store manager! He manages to schedule me in quickly and I am always treated extremely well by him and the mechanics!
I am impressed with Platinum Automotives' focus on the "mature" automobile. I saw Robert's presentation at a BNI group and was very interested in the money saving options of keeping up on the maintenance of an older vehicle vs. losing money on always purchasing brand new! All the employees operate well together as a team and always treat customers as though they are important.

CB
Chirs B.
Washington
GMC Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Chris said they have done really good work on his vehicles. . Their communication prior to the work was really good. All of the issues were communicated.
This review was collected via phone interview by Customer Research Inc.

DW
Don W.
Kennewick, WA
Chevrolet Suburban
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/11/2018 Category: Service
Don said the business gave him a fair understanding of what they did. However, he said they repaired the oil leak and he still has it. He also said they replaced a water pump which he said should have been cheaper.
This review was collected via phone interview by Customer Research Inc.

CF
Cindy F.
Richland, WA
Mercedes-Benz E-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018
Great service!
I was impressed that they spent time and energy trying to diagnose the problem and when they couldn't fix it, I was not charged for their time and energy. I will definitely be bringing my car back here for service as well as telling my friends about them. Pick up and delivery shuttle service is surly a big plus!!

BM
Brenton M.
Richland, WA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Brenton said every time he brings his vehicle, in the staff has a general sense of what to do. The issue that needs to be fixed, the staff fixes it, and it never comes up again.
This review was collected via phone interview by Customer Research Inc.

TS
Tim S.
Kennewick, WA
Nissan Titan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018 Category: Service
Tim said the staff were personable, and they provided service in a timely fashion.
This review was collected via phone interview by Customer Research Inc.

CH
Camille H.
Kennewick, WA
Hyundai Tiburon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2018 Category: Service
Camille said the staff fixed everything, that she doesn't have any issues with the service they provided, and is satisfied with the outcome of their work.
This review was collected via phone interview by Customer Research Inc.

AH
Annette H.
West Richland, WA
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2018 Category: Service
Annette said they did a good job, their prices are great and they're professional. She feels she can trust them and she is thankful for the great service.
This review was collected via phone interview by Customer Research Inc.

JS
Joan S.
Kennewick, WA
Oldsmobile Eighty-Eight
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2018 Category: Service
Joan said she has never been dissatisfied with anything that they have done for her at this business.
This review was collected via phone interview by Customer Research Inc.

BB
Brad B.
Mound City, SD
Ford Edge
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/02/2018 Category: Service
Brad said the staff at this business treated him well.
This review was collected via phone interview by Customer Research Inc.

LC
Lynn C.
Kennewick, WA
Chevrolet S-10
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2018 Category: Service
Lynn said she likes this business.
This review was collected via phone interview by Customer Research Inc.

JR
Jesus R.
Prosser, WA
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2018 Category: Service
Jesus said, he was able to get in quickly and find out what was wrong with his vehicle.
This review was collected via phone interview by Customer Research Inc.

JK
James K.
Kennewick, WA
Lexus RX 450h
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2018
Great job
Did a great job replacing tires and inspecting car.

MM
MARK M.
Richland, WA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018
A beautiful thing
Knocked it out of the park. Service and expertise that I can count on.