Overview

Overall Rating 4.03/5Overall Rating 4.03/5Overall Rating 4.03/5Overall Rating 4.03/5rating 4.03
4.0

( 1920 Reviews )

ReScore Reviews™ (107)

ReScore
Overall Rating 4.2336426/5Overall Rating 4.2336426/5Overall Rating 4.2336426/5Overall Rating 4.2336426/5rating 4.2336426
Original
Overall Rating 2.056077/5Overall Rating 2.056077/5rating 2.056077rating 2.056077rating 2.056077
78% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


Verified Customer
Brooklyn, NY
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2019 Category: Service
Great service
Service advisors very helpful. Will visit again
HUGO V. from Plaza Hyundai responded on 11/17/2019

Thank you for your 4 Star Review. We look forward to seeing you at your next service visit and earning 5 Stars!


Best Regards,
Hugo VacaDiez
Service Manager


AG
Adela G.
Brooklyn, NY
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
Great work
Great work and price in a professional and timely manner
HUGO V. from Plaza Hyundai responded on 11/17/2019

Thank you for your 5 Star Review. We look forward to seeing you at your next service visit!


Best Regards,
Hugo VacaDiez
Service Manager


RN
Rudys N.
Brooklyn, NY
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
My visit to Hyundai
Staff did an excellent job. Very friendly and professional.
HUGO V. from Plaza Hyundai responded on 11/17/2019

Thank you for your 5 Star Review. We look forward to seeing you at your next service visit!


Best Regards,
Hugo VacaDiez
Service Manager


Verified Customer
Brooklyn, NY
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Good Customer Service
My service was very good. The people at Hyundai took good care of my vehicle and made sure if any discrepancies came up to let me know and was taken care of
HUGO V. from Plaza Hyundai responded on 11/13/2019

Thank you for your 5 Star Review. We look forward to seeing you at your next service visit!


Best Regards,
Hugo VacaDiez
Service Manager


Verified Customer
Brooklyn, NY
2015 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/08/2019 Category: Service
Hyundai over charges. Be careful.
Hyundai service over charges for their product.
HUGO V. from Plaza Hyundai responded on 11/08/2019

We apologize for your less than acceptable experience. Thank you for bringing in the vehicle. William is looking into the issue and we find out what the issue is and let you know. Thank you for the opportunity to look into it.


Best Regards,
Hugo VacaDiez
Service Manager
Plaza Hyundai


DG
Debra G.
Brooklyn, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Inspection
They do a very good job and try to get you out as fast as possible.
HUGO V. from Plaza Hyundai responded on 11/08/2019

Thank you for your 5 Star Review. We look forward to seeing you at your next service visit!


Best Regards,
Hugo VacaDiez
Service Manager


DP
Dashana P.
Brooklyn, NY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Best service ever
William Bonilla was amazing. He got me in and out in under an hour. He was kind and very informative. He gave me all of my options and answered every question that I had.
HUGO V. from Plaza Hyundai responded on 11/06/2019

Thank you for your 5 Star Review. We look forward to seeing you at your next service visit!


Best Regards,
Hugo VacaDiez
Service Manager


KK
Khalid K.
Brooklyn, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
wheel baring fault
there were wheel barring fault in my Hyundai 2018 sonata limited there were guy his name was William he maintain my car and he was very friendly he was like that as I know him from a long time he guide me very well and he was ausom guy and all employee were very nice and friendly I am gonna recommend to all Hyundai go there and always ask from William he knows very well and he gonna guide you well but all employees were ausom but William is the best guy
HUGO V. from Plaza Hyundai responded on 11/06/2019

Thank you for your 5 Star Review and your kind words. We look forward to seeing you at your next service visit!


Best Regards,
Hugo VacaDiez
Service Manager


RG
Richard G.
Staten Island, NY
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/04/2019 Category: Service
I come here because it's convenient to where I live.
Plenty of room for improvement. Communication must improve with those who actually do the work on the car. There has to be a faster way to get the car back to the customer upon completion. The cost is also extremely high. A $1,000.00 for a break job is a bit over the top.
HUGO V. from Plaza Hyundai responded on 11/05/2019

We apologize for your less than acceptable experience. Thank you for bringing in the vehicle. William is looking into the issue and we find out what the issue is and let you know. Thank you for the opportunity to look into it.


Best Regards,
Hugo VacaDiez
Service Manager
Plaza Hyundai


JT
Jeff T.
Brooklyn, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2019 Category: Service
Great customer service
Had limited time to do a small job and they got it done with time to spare
HUGO V. from Plaza Hyundai responded on 11/05/2019

Thank you for your 5 Star Review. We look forward to seeing you at your next service visit!


Best Regards,
Hugo VacaDiez
Service Manager


RA
Ralph A.
Brooklyn, NY
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Great service!
Scheduled our standard periodic service for an oil change. Managed to get in early and depart likewise which was the plan. The Service Rep. was courteous, professional and thorough.
He did recommend additional service as per the scheduled maintenance record, which was much appreciated, however we did have other business to attend to and would have to re-schedule.
HUGO V. from Plaza Hyundai responded on 10/29/2019

Thank you for your 5 Star Review. We look forward to seeing you at your next service visit!


Best Regards,
Hugo VacaDiez
Service Manage


VW
Vaughn W.
Brooklyn, NY
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Satisfied Customer
Came in for a clicking sound in the steering wheel and recall maintenance. The staff was friendly and knowledgeable and the job was well done. No more clicking. I am satisfied and will definitely return to this location.
HUGO V. from Plaza Hyundai responded on 10/29/2019

Thank you for your 5 Star Review and your kind words. We look forward to seeing you at your next service visit!


Best Regards,
Hugo VacaDiez
Service Manage


Verified Customer
Brooklyn, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/27/2019 Category: Service
Plaza Service
Purposeful work to get the job done and get the customers in and out as soon as possible.
HUGO V. from Plaza Hyundai responded on 10/28/2019

We apologize for your less than acceptable experience. We will reach out to you wihtin the next 24 hours and try to resolve any issues you may have with service.


Best Regards,
Hugo VacaDiez
Service Manager
Plaza Hyundai


LS
Laura S.
Brooklyn, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2019 Category: Service
Plaza Hyundai service
Accommodating, courteous, patient, and extremely helpful staff
HUGO V. from Plaza Hyundai responded on 10/27/2019

Thank you for your 5 Star Review. We look forward to seeing you at your next service visit!


Best Regards,
Hugo VacaDiez
Service Manager


VS
Vincent S.
Brooklyn, NY
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2019 Category: Service
Outstanding Customer Care
The customer-care aspect of my visit was outstanding. Johan was personable, efficient, and demonstrated a zeal for providing the best service possible. 5 stars for this guy. This was indeed a vast improvement from my previous visit.
HUGO V. from Plaza Hyundai responded on 10/27/2019

Thank you for your 5 Star Review. We look forward to seeing you at your next service visit!


Best Regards,
Hugo VacaDiez
Service Manager


PC
Patricia C.
Brooklyn, NY
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2019 Category: Service
Great service
Great service from advisor. Very patient and polite.
HUGO V. from Plaza Hyundai responded on 10/27/2019

Thank you for your 5 Star Review and kind words. We look forward to seeing you at your next service visit!


Best Regards,
Hugo VacaDiez
Service Manager


NW
Naquon W.
Brooklyn, NY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2019 Category: Service
Great customer service
Very polite and have great customer service
HUGO V. from Plaza Hyundai responded on 10/26/2019

Thank you for your 5 Star Review. We look forward to seeing you at your next service visit!


Best Regards,
Hugo VacaDiez
Service Manager


Verified Customer
Brooklyn, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2019 Category: Service
Great staff
Great staff friendly moved to Jersey and still found my way back to this place amazing 🙌
HUGO V. from Plaza Hyundai responded on 10/26/2019

Thank you for your 5 Star Review and kind words. We look forward to seeing you at your next service visit!


Best Regards,
Hugo VacaDiez

  • Service Manager

Verified Customer
Brooklyn, NY
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2019 Category: Service
!
!!
HUGO V. from Plaza Hyundai responded on 10/26/2019

Thank you for your 5 Star Review. We look forward to seeing you at your next service visit!


Best Regards,
Hugo VacaDiez
Service Manager


JA
Jill A.
Brooklyn, NY
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Great Service
My service rep William Bonilla was very attentive to my needs and made me feel very comfortable and kept the communication line open
HUGO V. from Plaza Hyundai responded on 10/24/2019

Thank you for your 5 Star Review and kind words. We look forward to seeing you at your next service visit!


Best Regards,
Hugo VacaDiez
Service Manager