Overview

Overall Rating 3.89/5Overall Rating 3.89/5Overall Rating 3.89/5rating 3.89rating 3.89

1557 Reviews

ReScore Reviews™ (69)

ReScore
Overall Rating 4.0289871/5Overall Rating 4.0289871/5Overall Rating 4.0289871/5Overall Rating 4.0289871/5rating 4.0289871
Original
Overall Rating 2.1014522/5Overall Rating 2.1014522/5rating 2.1014522rating 2.1014522rating 2.1014522
76% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


LC
Lisa C.
Brooklyn, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Plaza Hyundai Service
I had an excellent experience. Everyone was professional and helpful.

Verified Customer
Brooklyn, NY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Great experiene
From the the girl who set up the appointment to the service advisor, I had. great experience there

RR
Ronald R.
Brooklyn, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/15/2019 Category: Service
Great job
Excellent service

PB
Paul B.
Brooklyn, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Fast and Courteous Service
I an ECM software update and it was handled quickly and professionally. Well done.

FC
Felicia C.
Elmira, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
N/A
N/A

ES
Eva S.
Brooklyn, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Excellent Service
My service was done within 2 hours. The staff was polite.

RJ
Rosalind J.
Brooklyn, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
get car serviced
My representative, made sure that everything was cheched on my car
And even things I did not know had to
Be corrected or replaced. I bought my
Car from this dealer and always service my
Sonata here. Thanks, Courtney Browne

Verified Customer
Brooklyn, NY
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
EXCELLENT
My experience was wonderful. I am very fortunate to receive the same adviser every time he always make sure my car get what is needed. The mechanic are very informative and advises if something will be needed by my next visit. Will say so far i have not had any problem with this location.

IG
Igor G.
Brooklyn, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
quality of service
There is only one negative remark - long waiting until the car was picked up for service ( 1 hour ).

CW
Caroline W.
Brooklyn, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Service
Service
Customer service excellent in each department to include cashiers.

Verified Customer
Brooklyn, NY
2009 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/06/2019 Category: Service
Improve pick up
Repairs are good, no upsell. Pick up procedure needs to be improved.

PG
Patrick G.
Brooklyn, NY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019 Category: Service
Fast & Friendly
Fast and friendly service

FB
Freddy B.
Brooklyn, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
Great people to be around
Tabatha help me and got my car done at the time she promised and I appreciate that it was done on time
LASABLE A G., Client Relations Manager from Plaza Hyundai responded on 03/04/2019

Thank you for your positive feedback, our client’s satisfaction is our #1 Priority. We thank you for taking the time to fill out our client service survey and look forward to servicing your vehicle in the future.

Lasable Goode
Client Relations Manager
Plaza Auto Mall
347-554-6603

Verified Customer
Brooklyn, NY
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/04/2019 Category: Service
Have a lot of patience
After hours coordination of picking up your car is a total joke

DM
Dianne M.
Brooklyn, NY
2012 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/02/2019 Category: Service
Service
Its not.! Just don't feel comfortable with that dealership.
LASABLE A G., Client Relations Manager from Plaza Hyundai responded on 03/04/2019

Good afternoon Dianne and thank you for taking the time to take my call today. 
My name is Lasable Goode and I am the client relations manager here at Plaza Auto Mall. I am happy that we were able to speak today and go over the details of your last visit at our service center. As discussed I would love for you to stop in and speak to our service manager Michael to go over the complimentary multipoint inspection just to ensure that your vehicle is running at its best. You are also going to be receiving a complimentary oil change at your next visit just as a token of gratitude for you being a valuable client here at Plaza Hyundai.
If you have any other questions or concerns please feel free to give me a call at 347-554-6603.
Thank you for your time and for giving us the opportunity to earn your business. 

Lasable Goode
Client Relations Manager
Plaza Auto Mall
347-554-6603

EL
Edwin L.
Brooklyn, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
My car service
Great job and did it very quickly. Staff was great thank u
LASABLE A G., Client Relations Manager from Plaza Hyundai responded on 03/04/2019

Thank you for your positive feedback, our client’s satisfaction is our #1 Priority. We thank you for taking the time to fill out our client service survey and look forward to servicing your vehicle in the future.

Lasable Goode
Client Relations Manager
Plaza Auto Mall
347-554-6603

BS
Bernadette S.
Brooklyn, NY
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/27/2019 Category: Service
Brittney
I received very good service.
LASABLE A G., Client Relations Manager from Plaza Hyundai responded on 02/28/2019

Thank you for your positive feedback, our client’s satisfaction is our #1 Priority. We thank you for taking the time to fill out our client service survey and look forward to servicing your vehicle in the future.

Lasable Goode
Client Relations Manager
Plaza Auto Mall
347-554-6603

DF
Duble F.
Brooklyn, NY
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019 Category: Service
Tail light cover
My left tail light cover was damaged by someone while my was parked in Manhattan. And I drove the car to Hyundai plaza to fix it for me in November. But they didn’t have the part and Courtney put it on order for me. I returned on the 25th of February and they got it done . Thank you. Good job
LASABLE A G., Client Relations Manager from Plaza Hyundai responded on 02/28/2019

Thank you for your positive feedback, our client’s satisfaction is our #1 Priority. We thank you for taking the time to fill out our client service survey and look forward to servicing your vehicle in the future.

Lasable Goode
Client Relations Manager
Plaza Auto Mall
347-554-6603

CJ
Cheryl J.
Brooklyn, NY
2018 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/27/2019 Category: Service
Repair service
Will be back for my oil change in a few months
LASABLE A G., Client Relations Manager from Plaza Hyundai responded on 02/28/2019

Good morning Cheryl, my name is Lasable Goode and I am the client relations manager here at Plaza Auto Mall. I was contacting you in regards to the recent client survey that you completed online. I understand that you were dissatisfied with the level of customer service that you recieved while in our service center. Please give me a call as soon as possible to discuss what transpired. I can be reached at 347-554-6603. Thank you for your time, and for the opportunity to earn your business.

Lasable Goode
Client Relations Manager
Plaza Auto Mall
347-554-6603

CH
Colin H.
Brooklyn, NY
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
C holder
They were very corteous
LASABLE A G., Client Relations Manager from Plaza Hyundai responded on 02/28/2019

Thank you for your positive feedback, our client’s satisfaction is our #1 Priority. We thank you for taking the time to fill out our client service survey and look forward to servicing your vehicle in the future.

Lasable Goode
Client Relations Manager
Plaza Auto Mall
347-554-6603