Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9

(618 Reviews)

ReScore Reviews™ (2)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
100% Would Recommend
Latest Review 3 days ago

Reviews


FB
Fred B.
Cicero, NY
Mercury Grand Marquis
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/03/2016
Absurd
Parking brake not working, To be charged 5.5hours for this is aburd. The cables were not frozen. The levers somewhat not working well. In order for the parking brake to work the foot pedal has to.be push nearly to the floor. So the rear brake shoes were not properly adjusted. I asked what the charge for gear oil.for and the anwer was they had probably remove the rear axle. I was also told over the phone that this job wasn't exactly there favorite job. The levers were not completly frozen as I myself freed them up. The cable was working . I just couldn't. Get the parking brake to.hold. My summation of this the job was very costily and the work.done was the best for what i.paid for.
John P. from Plony's Auto Merchants Ltd responded on 06/16/2016

We have spoken with Fred requesting him to come in to discuss his concerns therefore allowing us to provide a solution to improve his satisfaction. We are committed to providing excellent service and appreciate the opportunity to resolve this.


BL
Brittany L.
North Syracuse, NY
Scion tC
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/28/2016 Category: Service
Brittany said she had a coupon from one of this business' flyers, and when she used it, they still charged her $7 more for something they would not explain to her.

JC
Joe C.
New York
Chevrolet Cobalt
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/16/2015 Category: Service
Joe said the business called him back and explained in better detail what the code really meant and they pinpointed the issue. He also said they will be refunding at least 50 percent if not all of the money he paid.

Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/16/2015 Category: Service
Joe said the business gave him a code rating he already had for the engine light issue he was having with his vehicle. They charged him a $100 and did not really do anything. The person who helped him did not really explain what the code meant and seemed unsure when answering questions.
John P. from Plony's Auto Merchants Ltd responded on 10/22/2015

Joe, thank you for the opportunity to further explain the problems going on with your vehicle and also to provide you with a better understanding of the repairs that are needed. We look forward to servicing your vehicle in the future.


JS
Joe S.
Cicero, NY
Honda Ridgeline
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2020 Category: Service
Joe said everything with them went fine. He said he chose them because they're close to his home.

KB
Kenton B.
North Syracuse, NY
Kia Optima
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2020 Category: Service
Kenton said the staff provided good service.

DF
David F.
New York
Honda Accord Sdn
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2020 Category: Service
David said the timing was convenient, the staff were friendly and everything went well.

JC
Joe C.
North Syracuse, NY
Chevrolet Impala
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2020
The friendly service and attention to detail!
We are always satisfied that our needs were met and the workmanship was top notch!

SR
Scott R.
Cicero, NY
Dodge Caliber
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2020
Great and dependable service
I've been taking my vehicles here for several years now. Always reliable, done right the first time and at reasonable prices.

JB
Jason B.
New York
Ford F-150
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2019 Category: Service
Jason said the business does a great job and everyone is nice.

CC
Chris C.
North Syracuse, NY
Nissan Rogue
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2019 Category: Service
Chris said this business does what they say they are going to, on time and at a good price.

DC
Dave C.
Cicero, NY
Subaru Forester (Natl)
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/03/2019 Category: Service
Dave said he was happy and pleased with what this business did.

MD
Mary D.
New York
Toyota Highlander
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2019 Category: Service
Mary said everything went according to plan. They are professional, polite and have always been great at what they do.

JC
Jim C.
New York
Toyota Camry
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/21/2019 Category: Service
Jim said the business has always provided good service, at a reasonable price and he is really happy with them. On his most recent service, they didn't get the tires he needed on time. He did get them installed eventually.

RB
Raj B.
New York
Toyota Camry
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2019 Category: Service
Raj said that the place did everything the way he wanted and the price was fair.

VT
Vince T.
Cicero, NY
Jeep Wrangler
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2019 Category: Service
Spoke with Maureen. She said the business was amazing. They're very fair, reliable and she can always count on them. She said she also trusts them.

Displaying Review 1 - 15 of 618 in total