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Poulsbo RV Everett

Average Score
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
2.3
(6 Reviews)
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Score Details

5 stars
33%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
66%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average

Business Details

About

Poulsbo RV Everett provides RV and Motorhome new and pre-owned RV and Motorhome sales and service located in Everett WA. Poulsbo RV Everett provides RV and Motorhome new and pre-owned RV and Motorhome sales and service located in Everett WA.

Categories
RV Sales, RV Service, RV Repair
Contact
(425) 353-6122
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
12218 Highway 99 S. Everett, WA 98204
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Poulsbo RV Everett's Reviews
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
2.3
(6 Reviews)
Write a Review
Recent Reviews
LF
Linda F.
WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/21/2011
verified customer Verified Customer
Category: Service
Linda said she did not rate her overall experience with this business higher than a 4 because of the following. She stated she always has to initiate phone calls to this business for a status report regarding her RV, because no one ever calls her to let her know what's going on. She mentioned she dropped her RV off on a Tuesday and thought she was getting it back on a Friday, even though she had told this business to keep her RV as long as they had to. Because parts had to be ordered, this business had her RV for an additional week, which she didn't have a problem with. Linda commented she was not completely satisfied with her service advisor's communication because Linda had to initiate all of the phone calls. She suggested this business could serve her better by improving their communication, and calling her with status reports. Linda concluded the above issue isn't a big deal.
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This review was collected via phone interview by Customer Research Inc.
scott T. from Poulsbo RV Everett responded on 04/25/2011 03:24 PM
Our apoligies Linda. We understand good communication is critical to a positive service experience. I appreciate your comments, and I will use them as a training excercise at our next service meeting. Thank you, Scott
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