Spoke with Ms. Bruce R. She said she was not completely satisfied with her overall service experience or completely satisfied with the communication between her and her service advisor because she was supposed to receive a call from Patty when the RV was ready but she went home sick and Patty did not call her to let her know that she was leaving and she did not pass on her information to anyone else. She was not completely satisfied with the quality of service work performed on her RV because the awning was not shutting correctly and she feels that someone should have tested it before giving it to her. She also mentioned that Patty was nice and pleasant but she was not happy with the communication.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer
