ReScore Reviews™ (9)
After discussing Josette's concerns we were truly able to find out what happened and any miscommunication or misunderstandings have been rectified. Thank You Josette for talking to me about this.
Thanks for letting us recheck your MItsubishi Galant Kris. After tearing it down again we found leaking spark plug seals that could have been causing a misfire. We appreciate you bringing this to our attention.
wow, I am trying to understand Jared's low score. Jared has come here quite a bit. His main reason to visit us is oil changes which we do schedule. One time we did special order a trailer hitch for him, called when it came in and waited for him to schedule that in. I truly don't understand his low review.
I really appreciate you talking to me Joe. The belt on Joe's Jeep broke and we installed a new belt but failed to notice the reason that the belt broke, which happened to be the harmonic balancer. I have discussed this with my technician so that these kind of missed things won't happen in the future.
We have talked to Bill about the price increase and know where the communication failed. We appreciate Bill's loyalty and look forward to years of continued friendship.
After talking with Glen, and reinspecting the vehicle we have determined that there is also a bad engine mount causing a vibration, or roughness. We also have reinspected the exhaust and determined that the muffler is just a little louder than Glen is used to with his Honda that he used to own. We relubed the doors and the squeek seems to have gone away too. We appreciate Glen talking to us to resolve any issues we might have had with the repair of his newly purchased vehicle.
I discussed any problems with Roger. He told me that the phone interview was very confusing and the young man that he talked to at Customer Research didn't understand what he was saying about our business. Roger is very happy with our services and got us confused with another repair facility he uses which has let him down lately. I appreciate Roger talking with me to clear this up.
Fortunately our customers are understanding and when I talked to Bart about this diagnostic charge he and I agreed that it was not necessary to test the starter on his Saturn. Sometimes we get too busy to be the best we can be and I appreciate Bart for bringing this to my attention and will fix it asap.