Stephen said when he called for an appointment, he thought he was calling a different business. The calls were being re-routed to this business. They didn't say who they were. He didn't realize the business he was trying to get in touch with was no longer in operation. When he did go for his appointment he went to the location that he thought the old business would be at. Upon arrival, he saw that the other business had been shut down. When speaking on the phone, the employee gave no indication that he should come to a different address. He called them and they let him know where to bring the vehicle. He came in and told the employees that he needed the work to be done by Monday. This was on Thursday morning. They called him around 3:30PM on Friday to say his vehicle was done. He thought it would be done sooner. He wasn't able to get it on Friday because of heavy traffic. He thought he would be able to get it over the weekend but the business was closed. He picked it up on Monday morning. He was frustrated because he asked the employees to unclog his windshield wipers but they were still clogged. He was, also, told that when he came in, he could talk with Michael about lowering the price of the estimate. When he got the paperwork, he noticed there wasn't any discount. No one said anything until he brought it up. The employee told him they had already done everything they could. He said there was a lot of confusion and frustration. They should have stated the name of the business, right away. They should have been more specific and provided more clarity. They had poor customer service. He wouldn't recommend this business.
This review was collected via phone interview by Customer Research Inc.