Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

567 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
98% Would Recommend
Latest Review 9 days ago

Reviews


KF
Ken F.
Weymouth, MA
Kia Sorento
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2018 Category: Service
Ken said he had to take his vehicle back.
This review was collected via phone interview by Customer Research Inc.

AS
Arnel S.
Weymouth, MA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Arnel said the business was very helpful and very accommodating.
This review was collected via phone interview by Customer Research Inc.

AJ
ANDRE J.
Weymouth, MA
Land Rover LR3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018
Completed work as promised
Great group of knowledgeable individuals

MH
Molly H.
Stoughton, MA
Volkswagen Jetta Wagon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2018 Category: Service
Moll said the employees were nice. The service was fine.
This review was collected via phone interview by Customer Research Inc.

CM
Charles M.
Weymouth, MA
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Charles said it was a really good visit. It only took the business a couple of hours to do the work, although he was quoted a couple of days by another facility. He will be there whenever he has a problem with his vehicle.
This review was collected via phone interview by Customer Research Inc.

JC
JUDY and STEVE C.
Weymouth, MA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018
Always get great results with repairs
Whenever any of our family's vehicles are left at Preferred for service, we receive nothing but the best. Best service and repair, best treatment from Dean's staff and best results.

PH
Patricia H.
Weymouth, MA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Patricia said the staff took care of her right away, they were very prompt, professional, fast, and honest. She said they let her know exactly what is wrong with her vehicle, they give her options, they give the price up-front if requested, and there are no surprises when the work is done.
This review was collected via phone interview by Customer Research Inc.

KF
Kevin F.
Weymouth, MA
Honda Civic Si
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2018 Category: Service
Kevin said he was happy with the service, and it was pretty quick.
This review was collected via phone interview by Customer Research Inc.

MS
Mike S.
Weymouth, MA
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Mike said everything was perfect and he had no problems.
This review was collected via phone interview by Customer Research Inc.

DG
Dorothy G.
Weymouth, MA
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Dorothy said her vehicle is running very smoothly. She prefers this business for her automotive repairs, because they are convenient, efficient, and do good work.
This review was collected via phone interview by Customer Research Inc.

EV
Eric V.
Massachusetts
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/14/2018 Category: Service
Eric said he had to put air conditioning in his vehicle and the price went from $800 to $1200, and he was very unsatisfied. He said he has a smart start on his vehicle, and the staff locked him out of it. He had to report it to the Department of Motor Vehicles, which wasn't pleasant, and cost him time and money. Eric said the manager of the business told him he had worked on smart starts before, and that he wouldn't get locked out, since he knew what he was doing. He said he wondered if he was just trying get more money out of him.
This review was collected via phone interview by Customer Research Inc.

KM
Kevin M.
Massachusetts
Ford Transit Connect
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/10/2018 Category: Service
Kevin said he was very disappointed with the business because the service took longer than it needed to for insurance reasons. He said that he did much of the work for them.
This review was collected via phone interview by Customer Research Inc.

BC
Belinda C.
Weymouth, MA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Spoke with Bill. He said everything happened as expected, and as explained before the service was done. It was on time, at the price quoted, and there were no problems afterwards.
This review was collected via phone interview by Customer Research Inc.

BM
Barbara M.
Massachusetts
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Spoke with Christine. She said the business is always attentive and the prices are good and they do quality work.
This review was collected via phone interview by Customer Research Inc.

RM
Rob M.
Weymouth, MA
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Rob said the staff were able to fix his vehicle with no problems.
This review was collected via phone interview by Customer Research Inc.

BG
Bruce G.
Weymouth, MA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018 Category: Service
Bruce said he was grateful for the work they did. They did a heck of a job with the power steering and he was more than satisfied. He will never hesitate to bring his vehicle to the business. They have been taking care of his vehicle for the last 8 years and every single time his vehicle comes out better. They are always honest and up front.
This review was collected via phone interview by Customer Research Inc.

BL
BOB L.
Braintree, MA
Lincoln Town Car
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018
Good place to do business with.
As usual, my car was well taken care of with very good service. The work was done on time and to my satisfaction.

MM
MARIANNE M.
Boston, MA
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2018
Great staff friendly and helpful
I went in to make an appt for service and they took me in immediately and repaired the car while I waited

HM
Howard M.
Quincy, MA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Howard said this is the best facility he has found over the years. The staff are honest and there is no pressure.
This review was collected via phone interview by Customer Research Inc.

JB
Jim B.
Braintree, MA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Jim said he has been a customer for 20 years. They are phenomenal , super honest and they care about their customer's vehicles like they are their own. They explain things very well.
This review was collected via phone interview by Customer Research Inc.