Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

395 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 16 days ago

Reviews


GM
Gregg M.
Mcallen, TX
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2018
Always great service!
Premium Automotive Service really is premium! I was provided with a ride home and free pick up so I didn't have to wait in the lobby. Kevin explained my billing and answered all my questions. I recommend Premium for your car because they are efficient, capable, friendly and honest. They also have very competitive pricing.

MG
Manuel G.
Mission, TX
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2018 Category: Service
Manuel said he received good service.
This review was collected via phone interview by Customer Research Inc.

EG
Eberyl G.
Mcallen, TX
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018 Category: Service
Eberyl said she was impressed with cleanliness and service and the atmosphere.
This review was collected via phone interview by Customer Research Inc.

MV
Maria V.
Mission, TX
GMC Acadia
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/14/2018
DISSAPOINTED!!!!!
My vehicle needed headlights and they were installed wrong!!! Of course I was charged almost $600. One of the lights points the light to the side of the road and the other one is very dim. I told Kevin that I wanted for them to Check it at night so he could see that the lights are not working properly, but he said that it was not necessary. According to Monty, the job had 3 years guaranteed, if something didn't work. I took it back and Kevin and the two mechanics said that there was nothing wrong w the lights. it was just that I was used to the original headlights. And that was the reason why when I drive at night, the lights are very dim. I am very disappointed with the service. Please don't tell people that if they are not satisfied to let you know because you don't really care.

TS
Tatia S.
Edinburg, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018
Extensive issues addressed, corrected for 11 y.o. Camry
I have an 11 y.o. Camry and it was having problems with wobbling upon braking and wobbling at highway speeds. I did have to bring it in over four visits as once they thought one thing fixed it, it turned out to be something else. For example, car needed brake system flushed as the fluid was black, is supposed to be red. We thought that would fix it since the actual brakes were good. No dice. So then the rotors were serviced, and new brake pads applied. Still wobbly. Car was aligned, tires balanced, etc., come to find out the rims (aluminum) were bent. They went out of their way to help me out and find out what the issue is. I appreciate their service.

JP
Jason p.
Mcallen, TX
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018
The never give up on fixing my car problem
They fix my difficult car problem never gave up on finding it came out good as new

EG
Eudocio G.
Mcallen, TX
Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018 Category: Service
Eudocio said he's happy and very satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

JA
Jason A.
Mcallen, TX
Mitsubishi Endeavor
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/21/2018 Category: Service
Jason said the business was great. The service was great. However, he stated he wished there was better communication done by the staff about the vehicle service time.
This review was collected via phone interview by Customer Research Inc.

MS
Megan S.
Mcallen, TX
INFINITI QX80
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2018 Category: Service
Megan said the employees were super-friendly. They were polite. They completed service in a short amount of time.
This review was collected via phone interview by Customer Research Inc.

MC
Martin C.
Mcallen, TX
Land Rover LR3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018
Helpful and Efficient
My car needed some lights replaced and Mody was quick to diagnose and service my problem. It was done efficiently while I waited in the waiting room. Always pleasant, he offered advice on more needed work on my car. Definitely the place for all my car's service requirements. Thank you.

AL
April L.
Mcallen, TX
Volkswagen New Beetle Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
April said the business was good about accommodating her. She said they have been really cooperative.
This review was collected via phone interview by Customer Research Inc.

ML
Munday L.
Pharr, TX
Isuzu Ascender
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2018 Category: Service
Munday said the staff provided a high-quality and very detailed experience for him.
This review was collected via phone interview by Customer Research Inc.

TP
Tyson P.
Mcallen, TX
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2018
Great service
Friendly and efficient. Fair prices.

CG
Chris G.
Mcallen, TX
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2018
Professional service at a great price
Extremely friendly, thourough and reasonable. They make it very easy to have our vehicles serviced.

ES
Eric S.
Edinburg, TX
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2018 Category: Service
Eric said he liked the customer service at the business. The staff was on top of everything, and he was very satisfied.
This review was collected via phone interview by Customer Research Inc.

OV
Oswaldo V.
Mcallen, TX
Ford E450 Super Duty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2018 Category: Service
Oswaldo said the service was really good. He also said the employees had great customer service.
This review was collected via phone interview by Customer Research Inc.

AM
Alfredo M.
Mcallen, TX
Land Rover Range Rover Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2018 Category: Service
Alfredo said the employees are friendly and they are good at what they do.
This review was collected via phone interview by Customer Research Inc.

JM
Jose M.
Mcallen, TX
Honda Ridgeline
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018
Very helpful and informative
Very friendly staff

CV
Cindy V.
Mcallen, TX
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Service
Cindy said the business does a good job. They are prompt and friendly.
This review was collected via phone interview by Customer Research Inc.

RG
Roger G.
Mcallen, TX
INFINITI G37 Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Service
Roger said the business is prompt, and makes convenient appointments.
This review was collected via phone interview by Customer Research Inc.