Overview

Overall Rating 4.39/5Overall Rating 4.39/5Overall Rating 4.39/5Overall Rating 4.39/5rating 4.39
4.4

( 5251 Reviews )

ReScore Reviews™ (112)

ReScore
Overall Rating 3.9642846/5Overall Rating 3.9642846/5Overall Rating 3.9642846/5rating 3.9642846rating 3.9642846
Original
Overall Rating 2.28571/5Overall Rating 2.28571/5rating 2.28571rating 2.28571rating 2.28571
88% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


LT
Linda T.
Virginia Beach, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2019 Category: Service
Good customer service
All of the employees are always very courteous and willing to help in any way they can.

RT
Rex T.
Virginia Beach, VA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
SERVICE department is great
Jackie in the service department is great. She always treats me as priority #1 ever since I bought the Sonata from Priority brand new.

KB
Kevin B.
Virginia Beach, VA
2020 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Customer service
When you first walked in , someone is there holding the door and to welcome you . the staff was so pleasure . I was not pressure to buy anything ... They have very good special... If you're looking for a car or suv asked for blake .

Verified Customer
Norfolk, VA
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2019 Category: Service
Big Value
The best value in modern cars and Priority has them!

JK
Jeff K.
Chesapeake, VA
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2019 Category: Service
Service
Great service thank

DA
Deborah A.
Machipongo, VA
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2019 Category: Service
Service
When I called the service department I spoke to Fred and told him what happened to my engine. He seemed to know exactly what was wrong. Priority replaced the engine within a few days. It was great. Now the car runs perfectly.

FG
Frank G.
Chesapeake, VA
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2019 Category: Service
Free oil changes & inspections
So far my experience with Priority has been great. Really convenient and appreciated to have your vehicle taken care of.

Verified Customer
Virginia Beach, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019 Category: Service
Customer
Me. Jessie Major is a big asset to Hyundai. Customer Service skills are very good.

PP
Paul P.
Chesapeake, VA
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019 Category: Service
Great Service
Always have great service here, wouldn't take my Sante Fe anywhere else.

CL
Cheryl L.
Suffolk, VA
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019 Category: Service
the workers they are great
very good service

SM
Sheri M.
Chesapeake, VA
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2019 Category: Service
Great customer service
Very fast and efficient

Verified Customer
Virginia Beach, VA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2019 Category: Service
Great Service Team
Quick, and Polite Service Team.

Verified Customer
Chesapeake, VA
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2019 Category: Service
Great to know that you have people watching over your car keeping everyone safe
Comfort of company taking care of vehicle

CF
Cesar F.
Virginia Beach, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/27/2019 Category: Service
Good place but long wait for service................ long wait.
My review is, the wait times even with a appointment are ridiculous.
Fred K. from Priority Hyundai Greenbrier responded on 11/29/2019

Thank you for the feedback and review, In reviewing the work order along with an oil change we also did a service campaign software update and both procedures were completed within an hour, I see the work order was started at 9:53 and completed at 10:55. We do strive to get our clients in and out within a reasonable amont of time. We appreciate your business and always want the opportunity to continue earning it.


Verified Customer
Elizabeth City, NC
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
Service representative
The service representative answered all my concerns

AW
Avis W.
Virginia Beach, VA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
My experience at Hyundai
Service is great the people are polite and friendly.

JH
Judy H.
Norfolk, VA
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Service
They get the job done
I dropped off my Santa Fe the day before & it was ready earlier the next morning fast & efficient

TM
Tiffany M.
Virginia Beach, VA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/25/2019 Category: Service
Lose the high and mighty attritude
Do what you say you will do, perform the services you sell in a more efficient manner
Fred K. from Priority Hyundai Greenbrier responded on 11/26/2019

Thank you for the feedback and review, I apoligize that your service experience was not exceptional. We should have topped off your fluids as part of our compliementary Priorities for Life benefits. The car wash is done prior to doing the re-application of the paint sealant that would be performed every 6 months. We appreciate your business and always want the opportunity to continue earning it.


MM
Michael M.
Chesapeake, VA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2019 Category: Service
Courteous service representatives.
Vehicle was completed on time with no issues. Very courteous and helpful service reps.

TA
Trudy A.
Chesapeake, VA
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2019 Category: Service
People
People helped me with everything I needed done.