ReScore Reviews™ (112)
Day 2. I called to check on the status of my car again my representative tells me that the mechanic was test driving my car and my car had cut off on them so its in the back now getting worked on and he stated he would give me a call back
Day 3. I get a call from Priority Hyundai stating that my car is ready as I just finished getting dressed they called me back and stated that the mechanic was backing my car out of the service working area and my car wouldn't stop. He stated that they would take care of the problem and that my car should be ready in no time. Around 2pm my representative tells me that a plastic piece was broken off of my brakes and my brakes were leaking brake fluid. Apparently from his mouth "Because your car has 140 miles on the motor it just deteriorated" Apparently my "service representative/mechanic" didn't read the information on my car because I just had that motor put in less than 6 months ago and it has less than 5000 miles on the motor. Anyways he continues to tell me that I'm just in luck because they have the plastic piece for my car that only costs 960 dollars then continues to ask me if I wanted them to go ahead and install the piece... Uh NO! Basically I told him I didn't have any problems with my breaks I brought my car to them due to the fact of my engine light is on. He stated that he would talk to his supervisor and he would call me back about the situation... Apparently I was in luck again he told me that the lowest his supervisor would be able to go is 650 (Rolls eyes) I said I shouldn't have to pay for something that you guys made a mistake on..I told my brother the situation, while I was at work my brother went to the dealership and checked on my car...Apparently the mechanics took EVERYTHING from under my hood to try to find the leak and the "service representative/mechanic" was pointing at a a PCV valve and telling my brother that's where the brake fluid is leaking from...I never authorized them to take anything from under my hood and I never authorized them to mess with my brakes..
Long story short...If you bring your car to them they are going to fix whatever issue is wrong with your car meanwhile breaking another issue with your car and telling you it's your fault and they want you to pay for something they have done wrong.
Thank you for the feedback and review, I apoligize that we did not provide an exceptiional service experience, We appreciate your business and always want the opportunity to continue earning it
Despite being reviewed, the car's tail-gate still mysteriously opens unexpectedly!!!
Note that I bought my Toyota from this location in 1996 (just as Priority was acquiring the location from Richard Kline) and my Hyundai approximately four years ago from this location, and have used Priority for all of my service work for twenty-three years. All things considered Priority gets a B+
Thanks for the feedback my Ocean View buddy, I apoligize that we did not provide an exceptional expereince on this visit, We appreciate the loyalty and its always good to see you and have an opportunity to chat at least for a few minutes. I did take your comments to heart and had some time to spend with my team about the phone issues. Thanks again
Thank you for the feedback and review, I apoligize that we did not clean up in mark on the roof prior to returning the vehicle to you. If you happen to be in the area and still needs to be resolved please come by when it is convienant to you and ask for me so i can ensure your complete satisfaction, We appreciate your business and always want the opporyunity to continue earning it.