ReScore Reviews™ (112)
Thank you for the feedback and review, It was a pleasure seeing you the other day and at least making some headway in getting the some of the pins installed, We did recieve some more into stock so when you have the chance to stop by i can installed the remaining few that are needed. It always a pleasure to see you and getting to know you. We appreciate your business and loyalty.
I am so sorry that we did not commuincate to you the status or keep or that you recieved inacurate information of a completion time during this visit, We appreciate your business and always want the opportunity to continue earning it. Please ask for me on your next service visit and i will insure that your expercience will be exceptional and meet your expectations.
Thank You for your feed back Susan. I applogize we did not provide you with exceptional service at this last visit. We look forward to your next visit with us.
Thank you for your feedback and for taking the time to speak with me. I am truly sorry for the poor service experience you received. I greatly look forward to meeting you on your next visit.
Thank you for taking the time to speak with me today, again I am very sorry for what happened during your visit as promised I will make this right and have a replacement for the device that went missing on order for you. If ever you need anything fell free to contact me directly.
Parts and Service Director
757-420-5450 ext. 1651
Thank you for your feed back, It was a pleasure to speak with you today. We look forward to giving you a better service experience in the future.
Thank you for your feedback and for taking the time to speak with me and clarify what had happened on your visit as well as your kind words towards your advisor Lorie. I am very sorry for what happened when you came to pick up your vehicle and I assure you it will be addressed.
Thank you for taking the time to speak with me today. We appreciate your patronage and look forward to seeing you in the future.
Thank you for your feedback, and thank you for taking the time to speak with me today. I'm very happy to hear how great of a job your advisor did for you.
Thank you for taking my call today, it was a pleasure to speak with you and very happy that Justin was able to help.
1. I brought in my vehicle, that previously had be routinely serviced at another Hyundai dealership(Hall) for a state inspection a year ago.
2. I received a phone call from my service advisor, who informed me my car failed inspection. She provided a listed of all the item over the phone.
3. I picked up my vehicle, spoke with the advisor and she informed me of the issues in person.
4. Upon reviewing my inspection documents during the weekend. The paper that is provided along with your state inspection in your glove compartment didn’t match. The rejection sticker didn’t match the paper work, nor did any of the information on the sticker.
5. This past weekend I was pulled over by a Va State Trooper, he advised nothing match on the paperwork. I was let go on a warning.
6. I called the dealership to advised them of the issues and errors, the operator stated,”you can bring the state trooper in with you, if you want to dispute it”.
My vehicle is a 2013 Hyundai Elantra GT that has been routinely serviced at Hall. I understand the fluid Boeing low that’s normal, I am do for an oil change. However, I don’t believe the inspection was done properly. I just had my oil changed at Hall Hyundai, 3 months ago, they did a full maintenance checked.
Thank you for your feedback. I am very sorry for the issues that happened during your visit. I appreciate you taking my call today and giving us the opportunity to correct the issue. I look forward to meeting you this weekend.
Thank you for your feedback. Im very sorry for the poor service experience you recieved, as promised I will address the issue with the service team and hope to better service your vehicle in the future. It was a pleasure to speak with you and thank you for choosing Priority Hyundai.
Thank you for your feedback, I truly apologize for the poor service experience you received. I would like to speak with you in regards to what happened. I did call the number we have on file but is was for another member of your family. you can reach me at the dealership just ask for the Service Director.
Thank you for the review and feedback, I apoligize that my team member didnt offer some sort of resolution to your concern, I was glad i was able to step in and get the issue with the noise of the panel that was loose resolved. It was a pleasure meeting you. If there is anything else i can do please contact me. We appreciate your business and always want the opportunity to continue earning it.
Thank you for the feedback and review, I apoligize that the first part had a defect in how it was manufactered and a 2nd trip was required to get the noise resolved, We appreciate your business and loyalty
Thank you for the feedback and review, I apoligize that the service took longer than what was expected, The state inspections are taken in order by state regulations and there are times when prior inspections that need repairs to pass will cause delays getting the next inspection into the bays, We recently stopped taken in walk ins or unscheduled appointments unless for an emergency/unexpected events ( dead battery, flat tire ), We do value your time and make every attempt to get services done as quickly as possible without rushing through our inspections or services to insure the safety and reliability of your vehicle and our clients, We appreciate your business and loyalty
Thank you for the review and feedback, I apoligize for the mis-communication concerning our complientary shuttle service, The shuttle makes his first run starting at 8am and on any given day could have 3 or 4 passengers going in all kind of directions and pick ups throughout the day. It becomes a challange to promise an accurate pick-up or delivery time due to many customer variables of locations. This shoud have been communicated to you. We appreciate your business and loyalty.
Thank you for the review and feedback, I apoligize that the services took longer than what was expected, Due to the electrical issues with the lamp assemblies getting them diagnosed and repaired along with securing the part to complete the repairs is what caused some of the time in getting the vehilcle completed. We appreciate your business and thank you for the nice comments about Justin.
Thank you for the review and feedback, We have a available service at 110k and 115k and you currently had 113k, the 115k did and does come with an oil change that was perormed as part of this service, The maintenance kit and supreme plus are oil and gas additives that help with carbon buildup and an oil supplement to help lubricated the internal moving engine parts. I apoligize that some of these questions or concerns you may have were not communicated to your satisfaction, We appreciate your business and always want the opportunity to earn it.
Thank you for the feedback and review, I apoligize that one of my team members left grease on the seat and that we did not get back to you in a timely manner, It is my understanding that you are bringing the vehicle in to get the vehicle cleaned, We appreciate your business and loyalty