Review for Pro-Tow 24hr Towing & OnSite Truck Repair
Thomas T. on 02/16/2016
Thomas said this business was unable to change the tire of his vehicle. The driver showed up after an hour and he did not have the proper tool to do the job. He went back and returned after 45 minutes and still was unable to change the tire. Thomas had to get another business to come, and put his vehicle on a flat bed, and when it got to the dealership, it was discovered that the driver from this business neglected to remove the plastic caps from the lung nuts on the vehicle. The experience started between 2:30-3:30 in the morning, but he didn't get home until about 7:30 am. The driver was nice. He wasn't given a promised response time. The dispatcher didn't communicate an accurate time.
Review Created: 02/16/2016
This review was collected via phone interview by Customer Research Inc.