Review for Pro-Tow 24hr Towing & OnSite Truck Repair
Vanesa R. on 09/07/2011
Vanesa said that she was not completely satisfied with the communication between her and her dispatcher because when she first called the dispatcher didn't even offer a greeting. She had to confirm with the dispatcher that she actually reached the correct business. The dispatcher didn't seem very customer service oriented and she wasn't very compassionate or helpful. She said it didn't feel like the dispatcher was offering any kind of assistance. The dispatcher informed her that she was the off hours person. This business could serve her better if the dispatchers were more customer service oriented. Her driver was very nice and considerate.
Review Created: 09/07/2011