Review for Pro-Tow 24hr Towing & OnSite Truck Repair
Jill on 06/11/2013
Jill said the vehicle to be towed was an oversized vehicle but the initial towing vehicle, which had been sent, was not meant for that type. They sent a second one but it took six hours before they were able to get to it. Since it was too late at night, she cancelled the towing order until the next day. At that time, they were able to get the vehicle towed in a timely manner. She was not satisfied with the communication for the reasons mentioned. She was satisfied with the driver's courtesy but she stated he took the vehicle without the key. She had to take the key to the dealership where the vehicle had been towed.
Review Created: 06/11/2013
This review was collected via phone interview by Customer Research Inc.