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Prospect Foreign Car Center

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(883 Reviews)
91
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
91
Net Promoter Score ®

Business Details

About

Serving the West Hartford community and surrounding areas since 1986, we pride ourselves in providing excellent customer service and quality repair work. Serving the West Hartford community and surrounding areas since 1986, we pride ourselves in providing excellent customer service and quality repair work.

Categories
Auto Repair, Car Maintenance, Repair Shop
Contact
(860) 236-6136

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Eastern Time (US & Canada)
595 Prospect Ave West Hartford, CT 06105-2922
Prospect Foreign Car Center's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(883 Reviews)

FA
Franco A.
Bristol, CT
Acura Legend
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/13/2014
verified customer Verified Customer
Category: Service
Franco said he had to wait very long for the service and return to the business multiple times. He wasted about $40 in cash. He was given a quote of $285 but the final cost came to $407. The staff was trying and willing to work with him.
Recommended
Erica N. from Prospect Foreign Car Center responded on 01/20/2015 12:20 PM

Thank you for providing this review regarding your service on 12/03/14. Prospect Foreign Car always wants to work with our customers regarding pricing and estimates given. On this specific date we had given you a quote of $285.00 (before tax) for installing the axle that you provided to us. The additional labor charge of $90.00 (before tax) was for the hour spent checking on why your vehicle failed the emissions test (a diagnostic that you requested PFC to perform). That brought the total invoice to $375.00 before tax, and the total including CT sales tax to $407.13 Prospect Foreign Car apologizes if there was any confusion regarding these charges. We would like to offer you a $20.00 discount on your next visit to PFC. Once again, thank you for your business and for taking the time to review our shop.    

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