Prospect Foreign Car Center

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

501 Reviews

98% Would Recommend
Latest Review 7 days ago
Review for Prospect Foreign Car Center
Franco A. on 12/13/2014
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Franco said he had to wait very long for the service and return to the business multiple times. He wasted about $40 in cash. He was given a quote of $285 but the final cost came to $407. The staff was trying and willing to work with him.
Vehicle: Acura Legend
Category: Service
Service Date: 12/03/2014
Review Created: 12/13/2014
This review was collected via phone interview by Customer Research Inc.
Erica N. at Prospect Foreign Car Center responded on 01/20/2015

Thank you for providing this review regarding your service on 12/03/14. Prospect Foreign Car always wants to work with our customers regarding pricing and estimates given. On this specific date we had given you a quote of $285.00 (before tax) for installing the axle that you provided to us. The additional labor charge of $90.00 (before tax) was for the hour spent checking on why your vehicle failed the emissions test (a diagnostic that you requested PFC to perform). That brought the total invoice to $375.00 before tax, and the total including CT sales tax to $407.13 Prospect Foreign Car apologizes if there was any confusion regarding these charges. We would like to offer you a $20.00 discount on your next visit to PFC. Once again, thank you for your business and for taking the time to review our shop.