ReScore Reviews™ (65)
finished work quickly.
I am very happy with your overall service.
Thank you for your input. Customer satisfaction is our #1 priority but as you experienced, it is not always successful.
For a long wait, Saturday is kind of unpredictable. When we have too many cars, we have to limit diagnostic work so we can try to finish regular maintenance customers, like you, in time.
We are trying to find better way to shorten the waiting time.
Please call me if i can help you in the future. My direct line is 626-581-5353.
Thank you for filling out the survey and allowing re scoring
It’s unfortunate the service did not meet your expectations.
I tried to call you but it was not successful. But I am glad to hear that you have fixed your car someplace else. I hope not but the light probably came back on. I spoke with the technician who checked your car. He said he tried to reset the light many times but it kept coming back on. He said the only way to repair it for good is replacement. That particular part is under warranty for 5 year/60,000 miles. So regardless of water damage or not, you have to pay for the part and labor to fix it.
Please bring me the receipt and repair details from the local shop. I will review it for possible money back. Of course if it is proven to be our mistake….
I can feel that you are very upset but please do not treat our department like unethical cheaters. We do not run business like that here. Customer satisfaction is the #1 goal and we all are proud of serving our sincere and truly loyal Hyundai customer.
Regardless, if you feel the experience at our department was unpleasant, it is our fault. Please call me directly if we can help you in the future.
Thank you for filling out the survey.
I had a problem with my gas meter and they did a great job! I am very satisfied with the service.
When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.
Thank you for taking the time to fill out our survey.
We also appreciate 5 stars.