Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(6,117 Reviews)

ReScore Reviews™ (141)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
96% Would Recommend
100% Business Response
Latest Review 6 days ago

Reviews


EK
Edward K.
Warrenville, IL
2012 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2020 Category: Service
Good review
They did what they said they would do for the price quoted in the time quoted.
MELISSA C. from Pugi Hyundai responded on 11/25/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228

RC
Ronald C.
Palatine, IL
2020 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/24/2020 Category: Service
Service people where very nice.
I put all my comments earlier
MELISSA C. from Pugi Hyundai responded on 11/25/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 4 stars, please tell us what we can do to turn those into 5 stars on your next visit would be greatly appreciated.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228

Verified Customer
Addison, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020 Category: Service
Great
No comment
MELISSA C. from Pugi Hyundai responded on 11/23/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228

RG
Robert G.
Naperville, IL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2020 Category: Service
Employees are knowledgeable and professional
Their staff is very knowledgeable and professional..
MELISSA C. from Pugi Hyundai responded on 11/19/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228

GF
Geoffrey F.
Naperville, IL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2020 Category: Service
Great service
I would this place a thumbs up
MELISSA C. from Pugi Hyundai responded on 11/18/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228

Verified Customer
Willowbrook, IL
2016 Hyundai Azera
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2020 Category: Service
Pugi service department is so efficient that you are immediately at ease and leave relaxed.
We are a multi family Hyundai owners. Owning and servicing our vehicles at Pugi is the only place we would consider going. They prove a 5 star service every time.
MELISSA C. from Pugi Hyundai responded on 11/18/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228

CW
Charles W.
Wheaton, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2020 Category: Service
Outstanding Customer service
The team at Pugi hyundai service are wonderful to work with, friendly & spot on with service & professionalism
MELISSA C. from Pugi Hyundai responded on 11/18/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228

CW
Chiu W.
Westmont, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2020 Category: Service
great service
great service. The oil change and tire rotation done on reasonable time. The staffs are friendly and professional.
MELISSA C. from Pugi Hyundai responded on 11/17/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228

WW
William W.
Lombard, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2020 Category: Service
Pugi Hyundai Servicd
My Tucson Maintenance Service went as I had expected, and what’ve I’ve become accustomed to.... from setting the appointment, to being greeted when I arrive, and having the Service Agent review what needs to be done in addition to what I requested to be completed. I left the Service Counter feeling confident my car was handled with care without paying more than I expected.
I am bringing in our Hyundai Sonata next week to have the Serpentine belt replaced. And, I’m looking forward to receiving the same quality of service and customer care. These guys are great at what they do...
MELISSA C. from Pugi Hyundai responded on 11/17/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228

Verified Customer
Lisle, IL
2012 Hyundai Veracruz
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2020 Category: Service
Pugi Hyundai Service
Glenn and the team always do an outstanding job in meeting our service needs.
MELISSA C. from Pugi Hyundai responded on 11/17/2020

Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228

Verified Customer
Lombard, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2020 Category: Service
Above my expectations
Above my expectations
MELISSA C. from Pugi Hyundai responded on 11/12/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228

JW
Joann W.
Willowbrook, IL
2016 Hyundai Azera
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2020 Category: Service
Immediate personal attention from the moment you drive in to the moment you drive out.
All car concerns are addressed and answered no matter how big or small.
MELISSA C. from Pugi Hyundai responded on 11/09/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228

PI
Phyllis I.
Bolingbrook, IL
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2020 Category: Service
Best Dealer
It’s a great place to buy a car. The sales and finance team are very knowledgeable. The service team is just as knowledgeable. Very friendly and helpful...
MELISSA C. from Pugi Hyundai responded on 11/05/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228

NL
Natalie L.
Lombard, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2020 Category: Service
Great 1st time experience
Serv Mgr, Tony & Service Tech, Freddie were great-answered all my questions/concerns about Software Update 953, key FOB. Were honest in telling me I did not need tire rotation-very low mileage. Another service department might not be that honest!
MELISSA C. from Pugi Hyundai responded on 11/04/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228

AM
Audrey M.
Glen Ellyn, IL
2018 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2020 Category: Service
Good experience
Shop was willing to provide no contact drop off and pick up.
MELISSA C. from Pugi Hyundai responded on 11/03/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

 

Melissa Cormack
Pugi Service 
630-964-9500 ex 228