Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

4616 Reviews

ReScore Reviews™ (62)

ReScore
Overall Rating 4.2580673/5Overall Rating 4.2580673/5Overall Rating 4.2580673/5Overall Rating 4.2580673/5rating 4.2580673
Original
Overall Rating 2.2419403/5Overall Rating 2.2419403/5rating 2.2419403rating 2.2419403rating 2.2419403
96% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


Verified Customer
Bolingbrook, IL
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
5 star
Everyone is courteous and professional anytime I bring my car in for anything.
MELISSA C. from Pugi Hyundai responded on 01/15/2019

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 326

MT
Maria T.
Hillside, IL
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Outstanding service
Honest, friendly & speedy service every time I visit!
MELISSA C. from Pugi Hyundai responded on 01/15/2019

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 326

TM
Thomas M.
Downers Grove, IL
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Good service ,great cars
Don’t go else ware go to Pugi!
MELISSA C. from Pugi Hyundai responded on 01/15/2019

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 326

YM
Yvonne M.
Darien, IL
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Routine maintenance
A short wait time, comfortable space in which to wait, and friendly staff.
MELISSA C. from Pugi Hyundai responded on 01/14/2019

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 326

Verified Customer
Lockport, IL
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Fine
Fine
MELISSA C. from Pugi Hyundai responded on 01/14/2019

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 326

GA
Gregory A.
Woodridge, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Haven't had a bad service experience here yet
Everything has been great so far, on all of my visits. No complaints. I love that maintenance service prices are pretty reasonable, too.
MELISSA C. from Pugi Hyundai responded on 01/14/2019

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.
Melissa Cormack
Pugi Service
630-964-9500 ex 326


JC
Jon C.
Downers Grove, IL
2009 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
👍
Great job Glen Potter
MELISSA C. from Pugi Hyundai responded on 01/14/2019

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

 

Melissa Cormack
Pugi Service 
630-964-9500 ex 326

JC
James C.
Bolingbrook, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2019 Category: Service
Service visit
Service performed was fine and timely.
MELISSA C. from Pugi Hyundai responded on 01/14/2019

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 4 stars, please tell us what we can do to turn those into 5 stars on your next visit would be greatly appreciated.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

EM
Estelle M.
Bellwood, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
AWESOME SERVICE!
I had to get an oil change and asked for my tire to get looked at because I had to keep putting air in it. The team was very efficient and quick!
MELISSA C. from Pugi Hyundai responded on 01/12/2019

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

BD
Boby D.
Brookfield, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Service Center
My car was serviced in a timely manner. Staff is very friendly
MELISSA C. from Pugi Hyundai responded on 01/12/2019


Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.






Melissa Cormack
Pugi Service 
630-964-9500 ex 366

MW
Michelle W.
Villa Park, IL
2014 Hyundai Elantra Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Speedy service with a smile.
As always -- brought my car in for an oil change and was in and out within an hour.
MELISSA C. from Pugi Hyundai responded on 01/12/2019

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

Verified Customer
Lombard, IL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Very good.
Good place. Needs more parking.
MELISSA C. from Pugi Hyundai responded on 01/12/2019

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

MO
Matthew O.
Willow Springs, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Great service
Talked to Glenn about my service got me in and out quick and easy for my oil change
MELISSA C. from Pugi Hyundai responded on 01/11/2019

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

JS
Jessica S.
Roselle, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Good service
I go here to get my oil changed. It does take more time than I think it would. But the staff is always super friendly and explains what is done on our car and what needs to be done.
I would just prefer not so many texts and emails about my appointment reminder. They send them out too much.
MELISSA C. from Pugi Hyundai responded on 01/11/2019

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

Verified Customer
Downers Grove, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Oil change-great service
Very friendly and helpful. I will keep coming back for all service matters.
MELISSA C. from Pugi Hyundai responded on 01/11/2019

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

RK
Richard K.
Western Springs, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
My car was serviced promptly. They also suggested that I get a new battery; I appreciated that they alerted me.
I was pleased with the service.
MELISSA C. from Pugi Hyundai responded on 01/11/2019

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

Verified Customer
Wheaton, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Pugi Service
Answered questions, found a problem quick service
MELISSA C. from Pugi Hyundai responded on 01/11/2019

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

RS
Robert S.
Lemont, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Air tires
They put 48 ponds of air in the tires i had to fix problem.
MELISSA C. from Pugi Hyundai responded on 01/11/2019

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

TR
Taylor R.
Lisle, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Very friendly and accommodating! Love this place :)
Wouldn’t take my car anywhere else to get serviced. Pugs customer service is hard to beat.
MELISSA C. from Pugi Hyundai responded on 01/11/2019

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

SD
Stephen D.
Downers Grove, IL
2010 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
great service availability
great service availability and scheduling. All the people I spoke with were friendly and helpful. was not able to log into website, but was able to make the appt. online anyway.
MELISSA C. from Pugi Hyundai responded on 01/11/2019

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366