Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

4413 Reviews

ReScore Reviews™ (53)

ReScore
Overall Rating 4.1698119/5Overall Rating 4.1698119/5Overall Rating 4.1698119/5Overall Rating 4.1698119/5rating 4.1698119
Original
Overall Rating 2.1698136/5Overall Rating 2.1698136/5rating 2.1698136rating 2.1698136rating 2.1698136
96% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


Verified Customer
Crest Hill, IL
2015 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2018 Category: Service
Good job
Please return cars to your customers. And not require the customer to find their car..
Thank you.
MELISSA C. from Pugi Hyundai responded on 11/14/2018

Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 4 stars, please tell us what we can do to turn those into 5 stars on your next visit would be greatly appreciated.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

Verified Customer
Winfield, IL
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Dependable service
Friendly employees and dependable service
MELISSA C. from Pugi Hyundai responded on 11/14/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

Verified Customer
Wheaton, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Owner
Friendly. Professional. Good at what they do.
MELISSA C. from Pugi Hyundai responded on 11/14/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

AH
Antonio H.
Midlothian, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Maintenance
Great job!
MELISSA C. from Pugi Hyundai responded on 11/14/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

CM
Cindy M.
Lisle, IL
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Reliable, friendly service
Everyone in the service department really works to please the customer. They “go the extra mile”!
MELISSA C. from Pugi Hyundai responded on 11/14/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

Verified Customer
Berwyn, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2018 Category: Service
Oil change
Very good customer service, but the service department could be more efficient.
MELISSA C. from Pugi Hyundai responded on 11/14/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 4 stars, please tell us what we can do to turn those into 5 stars on your next visit would be greatly appreciated.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

RW
Robert W.
Darien, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
With Care
Great people that care
MELISSA C. from Pugi Hyundai responded on 11/13/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

Verified Customer
Naperville, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Great Service
ALWAYS HELPFULL
MELISSA C. from Pugi Hyundai responded on 11/13/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

EB
Edward B.
Channahon, IL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Quick regular maintenance visits for a dealer
Over all they do a good job and in a decent amount of wsit time. I do wish thw service advisors took more time to let you know what maintenance is coming up next or let you know what is due. You basically tell them what you need when you check in and thats that.
MELISSA C. from Pugi Hyundai responded on 11/12/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

MB
Mary B.
Downers Grove, IL
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Glenn Potter
Everyone is always so friendly, especially Glenn Potter in the Service Dept. He always lets me know what is happening with my car and getting it done when it's promised. Every dealer should have someone like Glenn.
MELISSA C. from Pugi Hyundai responded on 11/10/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

RS
Ronald S.
Bolingbrook, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Recent service visit
I find that your service department is excellent and prompt with the work that is requested. Your staff is friendly and very helpful in providing information about the repairs requested and the future necessary work to maintain my car in top running condition.
MELISSA C. from Pugi Hyundai responded on 11/10/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

SW
Steve W.
Westmont, IL
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/10/2018 Category: Service
speed
ok
MELISSA C. from Pugi Hyundai responded on 11/10/2018

Hi Steve, 
I apologize for the lack of service you received from us. I would like to speak with you about this and see what I can do to turn this situation around.  Please call me on Monday after 7am and I will be happy to help. 
Thank you and again my apologies. 

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

VD
Victor D.
Chicago, IL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Pugi Service Appointment
I brought my car in b/c it was starting up intermittently.The technician took it & came back w/a diagnosis that my battery needed t/b replaced. The tech was very professional & fast. I was in & out in less than 45 min.
MELISSA C. from Pugi Hyundai responded on 11/09/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

LE
Laverne E.
Glendale Heights, IL
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
The friendly people
Friendly people and fast service
MELISSA C. from Pugi Hyundai responded on 11/09/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

RG
Robert G.
Glen Ellyn, IL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Great service
No appointment for an oil change got in and out in less than an hour
MELISSA C. from Pugi Hyundai responded on 11/09/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

GS
Geraldine S.
Downers Grove, IL
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Good service
Good service, wait time reasonable
MELISSA C. from Pugi Hyundai responded on 11/09/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

 

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

CF
Curtis F.
Lake Villa, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Professional!
Everyone is very friendly and professional. Never had an issue with the work being done on my car. Very happy!
MELISSA C. from Pugi Hyundai responded on 11/09/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

Verified Customer
Darien, IL
2012 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2018 Category: Service
Oil change
Service and value are usually pretty good,
MELISSA C. from Pugi Hyundai responded on 11/09/2018

 Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 4 stars, please tell us what we can do to turn those into 5 stars on your next visit would be greatly appreciated.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

GA
Gregory A.
Woodridge, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
This dealership has been great so far
All of my experiences since buying a new car there seven months ago have been positive. Service has been quick and prices reasonable (oil change and tire rotation was cheaper than the sale price at my local quickie place, for example).

The quick free car washes are a nice bonus too, if you live close enough to drive by regularly.
MELISSA C. from Pugi Hyundai responded on 11/08/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

PB
Phillip B.
Downers Grove, IL
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Great customer service
When we purchased the car, oil changes were covered for a period of time and when I explained it to service rep he did not skip a beat and said he would take care of it because there was no info on my purchase that he could find
MELISSA C. from Pugi Hyundai responded on 11/08/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366