Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

4245 Reviews

ReScore Reviews™ (44)

ReScore
Overall Rating 4.0681814/5Overall Rating 4.0681814/5Overall Rating 4.0681814/5Overall Rating 4.0681814/5rating 4.0681814
Original
Overall Rating 2.136363/5Overall Rating 2.136363/5rating 2.136363rating 2.136363rating 2.136363
96% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


Verified Customer
Carol Stream, IL
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018 Category: Service
Please stop Sending me Surveys
Love the Hyundai dealer but they send WAY TO MANY surveys after I have been for a service. I am seriously considering not going to the dealership for service anymore simply so I won't get the surveys. ONE IS ENOUGH! Thanks

AO
Albert O.
Downers Grove, IL
2017 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/23/2018 Category: Service
It’s clean and convenient and the people are nice
I already commented

Verified Customer
Lombard, IL
2012 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Great customer service
Great service team
MELISSA C. from Pugi Hyundai responded on 09/22/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

Verified Customer
Lombard, IL
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
bla bla
bla bla
MELISSA C. from Pugi Hyundai responded on 09/22/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

CE
Conrad E.
Darien, IL
2016 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Customer Care
Our service Rep Freddy always treats us like family when we are in. He will stay late and personally attend to our needs. I’m thankful that we have a place like Pugi and people like Freddy who actually care about their customers.

Thank You

Conrad
MELISSA C. from Pugi Hyundai responded on 09/22/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

Verified Customer
Bolingbrook, IL
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Good service
Efficient
MELISSA C. from Pugi Hyundai responded on 09/22/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

BD
Boby D.
Brookfield, IL
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Scheduled Maintenance
Friendly, clean and serviced my vehicle in a timely manner
MELISSA C. from Pugi Hyundai responded on 09/22/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

EJ
Egidijus J.
Woodridge, IL
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Always great service
Always explain what’s needed
MELISSA C. from Pugi Hyundai responded on 09/21/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

RM
Robert M.
Lisle, IL
2015 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
30,000 mile service
Excellent, courteous, efficient, professional service.
MELISSA C. from Pugi Hyundai responded on 09/21/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

CP
Charmayne P.
Berwyn, IL
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Great service
Your always greeted when arrived, immediate attention, prompt service! Great customer service!!
MELISSA C. from Pugi Hyundai responded on 09/21/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

JS
James S.
La Grange Highlands, IL
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
PUGI SERVICE
I purchased my Santa Fe Sport in 2015 and have used Pugi for all my service. The service department always listens to you and does not talk down to you or try to up sell you. Friendly, and reliable,
MELISSA C. from Pugi Hyundai responded on 09/20/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

JU
John U.
Westmont, IL
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
50K Inspection
Glen was forthright about what needed to be done after my purchase a few months back. Trusted his advice and felt comfortable with his suggestions.
MELISSA C. from Pugi Hyundai responded on 09/20/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

AF
Alan F.
Addison, IL
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Friendly people
Grrat
MELISSA C. from Pugi Hyundai responded on 09/20/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

AK
Alexander K.
Darien, IL
2014 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Friendly, Honest People
My Sister-in-Law bought cars from you based on our experience
MELISSA C. from Pugi Hyundai responded on 09/20/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

MR
Mitchell R.
Darien, IL
2016 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Glenn really took care of me-again
Had a sudden engine problem and they needed to keep my car for 5 days, Glenn really helped me out with alternate car arrangements.
I always trust his advice.
MELISSA C. from Pugi Hyundai responded on 09/20/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

HS
Hallie S.
Oak Brook, IL
2018 Hyundai Sonata
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/19/2018 Category: Service
The service takes forever
I would recommend the dealership with a comment about the service.
MELISSA C. from Pugi Hyundai responded on 09/20/2018

Hi Hallie, 
Thank you for taking the time to fill out our Sure Critic survey. I apologize for the length of time your service took and for the comment you heard. We do understand how valuable your time is and we do try to get our customers served as quickly as possible. Sometimes we do run behind and we do value your business. I would like to speak with you about this and see what I can help do to turn this around. 
Thank you for letting us know how long your service took, we can’t fix a problem we don’t know about. 

Melissa Cormack
Pugi Service 
630-964-9500 ex 366
MELISSA C. from Pugi Hyundai responded on 09/22/2018

Hi Hallie, 
I just want to thank you again for taking the out to speak with me. I am glad we were able to resolve things and you were going to rescore us. Please let me know if you do not have the link and I will be happy to resend it. 
Thank you so much!!

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

DA
Denise A.
Lombard, IL
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Service at Pugi Hyundai
Good, reliable service. Not pushy.
MELISSA C. from Pugi Hyundai responded on 09/20/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

MM
Mike M.
Glen Ellyn, IL
2008 Hyundai Veracruz
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Service is great
Always treated great
MELISSA C. from Pugi Hyundai responded on 09/20/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

SW
Susan W.
Lombard, IL
2008 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Excellent product; excellent service
Reliability, dependability, and timeliness of service.
MELISSA C. from Pugi Hyundai responded on 09/19/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

LM
Laura M.
Batavia, IL
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Awesome service!!
A great experience everytime I get my truck serviced. Professional and friendly!
MELISSA C. from Pugi Hyundai responded on 09/19/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366