Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86
4.9

( 499 Reviews )

99% Would Recommend
Latest Review 4 days ago

Reviews


RS
Riley S.
Kokomo, IN
Chevrolet Tahoe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/22/2018 Category: Service
Riley said it took the business five months for his vehicle to be repaired.
This review was collected via phone interview by Customer Research Inc.
Dale M. from Quality Auto Clinic responded on 01/23/2018

We are sorry about the time frame but this seems alittle unfair considering all the circumstances surrounding this vehicle.
Thanks for your business

Dale M. from Quality Auto Clinic responded on 01/27/2018

also this vehicle came in Oct 18  and left December 8th,  barely 2 months, 


JN
Justin N.
Dodge Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/02/2017
Took 2 1/2 hours
Had to cancel another appointment because the routine visit that takes 15 minutes took way to long.

RW
Race W.
Kokomo, IN
GMC Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/14/2016 Category: Service
Race said he was displeased with this business. When he went in for an inspection, they tightened the lug nut too much, and it broke off. When he called to tell them, they got upset and hung up on him.
This review was collected via phone interview by Customer Research Inc.
Dale M. from Quality Auto Clinic responded on 03/16/2016

Race
Quality Auto Clinic did not work on your vehicle. You came in for a free inspection and that is what you received. Your vehicle needed sway bar links, idler arm, steering dampner, and a left front tire. We did not tighten anything we only inspected your vehicle for free.


LJ
Lashonda J.
Kokomo, IN
Jeep Grand Cherokee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/06/2018 Category: Service
Lashonda said the business was not able to correctly service her vehicle.
This review was collected via phone interview by Customer Research Inc.

KI
Kimber I.
Kokomo, IN
Pontiac Montana
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/04/2017 Category: Service
Kimber said she visited this business for service. She had working parks in her vehicle when she took it in and when she got it back some parts were not working.
This review was collected via phone interview by Customer Research Inc.

LR
Lucas R.
Kokomo, IN
GMC Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/25/2017 Category: Service
Lucas said he asked the business to bleed his brakes and they said they did but nothing has changed.
This review was collected via phone interview by Customer Research Inc.

BB
Bill B.
Kokomo, IN
Jeep Grand Cherokee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/16/2016 Category: Service
Bill said it was alright. They ordered a part for his brake light switch and charged about $102.00. He was waiting an hour for that part to be delivered and there is another facility located, 2 buildings down.
This review was collected via phone interview by Customer Research Inc.

AG
Al G.
Kokomo, IN
Dodge Intrepid
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/04/2019 Category: Service
Al said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

AG
Al G.
Kokomo, IN
Chevrolet Lumina
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/14/2019 Category: Service
Al said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DL
Dan L.
Kokomo, IN
Nissan Altima
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/15/2018 Category: Service
Dan said the business had some confusion with Triple A.
This review was collected via phone interview by Customer Research Inc.
Dale M. from Quality Auto Clinic responded on 01/17/2018

We apologize for the AAA confusion. Their rules actually dictate what we do. Thanks for your business.  Les


CW
Courtney W.
Kokomo, IN
Lincoln Navigator L
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/01/2017 Category: Service
Courtney said this business does good work but sometimes he questions the pricing.
This review was collected via phone interview by Customer Research Inc.

MG
Mark G.
Kokomo, IN
Ford Expedition
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/26/2017
Friendly
I've een bringing my vehicles to Quality Auto Clinic for many many years and they have treated me very well. However, this last time I brought my vehicle in to have them check on why it was dying they checked the codes, replaced parts for which I paid over 500 dollars, yet the vehicle still dies, just not as often.

MG
Mark G.
Kokomo, IN
Ford Expedition
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/15/2016
Good Work on car, Poor Lot care
Went to drop off my vehicle in their lot in the morning. They had NOT cleared the ice so my car slid into another one waiting to be put into a bay, causing damage.
The actual service to my car was excellent.

DB
Debra B.
Kokomo, IN
Chevrolet Lumina
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/24/2015 Category: Service
Debra said her mom followed her in because they were not sure the vehicle would start. The front desk told her they would take a look at it within a half hour. They waited for about an hour and no one came out. When she went back in, the guy at the front was not there and it was someone else. He told her they would not be able look at it.
This review was collected via phone interview by Customer Research Inc.

LG
Linda G.
Kokomo, IN
Pontiac G6
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/13/2015 Category: Service
Linda said they could not resolve her problem but referred her elsewhere. She stated she has had good experiences there in the past and would not hesitate to go back. She would recommend them.
This review was collected via phone interview by Customer Research Inc.
Dale M. from Quality Auto Clinic responded on 03/20/2015

Thank you for your business Linda. We do not do alignment this is why we had to send you to a front end shop. Hope you have your problem resolved.

Dale Meyers


JM
Joseph M.
Kokomo, IN
Buick Park Avenue
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2019 Category: Service
Spoke with Jack. He said the business did the work that was needed on the vehicle.
This review was collected via phone interview by Customer Research Inc.

AG
Al G.
Kokomo, IN
Dodge Intrepid
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2019 Category: Service
Al said they seem alright towards him.
This review was collected via phone interview by Customer Research Inc.

RS
Ryan S.
Kokomo, IN
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2019 Category: Service
Ryan said the service went better than expected.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Kokomo, IN
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/17/2018
Review
Friendly Helpfull Staff

DP
Deepak P.
Kokomo, IN
Chevrolet Uplander
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2018 Category: Service
Deepak said he is happy with the service. Scheduling an appointment was difficult. He stated they do a good job that's probably why they are so busy.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 499 in total