Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86
4.9

(499 Reviews)

99% Would Recommend
Latest Review about 1 month ago

Reviews


RS
Riley S.
Kokomo, IN
Chevrolet Tahoe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/22/2018 Category: Service
Riley said it took the business five months for his vehicle to be repaired.
This review was collected via phone interview by Customer Research Inc.
Dale M. from Quality Auto Clinic responded on 01/23/2018

We are sorry about the time frame but this seems alittle unfair considering all the circumstances surrounding this vehicle.
Thanks for your business

Dale M. from Quality Auto Clinic responded on 01/27/2018

also this vehicle came in Oct 18  and left December 8th,  barely 2 months, 


KI
Kimber I.
Kokomo, IN
Pontiac Montana
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/04/2017 Category: Service
Kimber said she visited this business for service. She had working parks in her vehicle when she took it in and when she got it back some parts were not working.
This review was collected via phone interview by Customer Research Inc.

JN
Justin N.
Dodge Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/02/2017
Took 2 1/2 hours
Had to cancel another appointment because the routine visit that takes 15 minutes took way to long.

LR
Lucas R.
Kokomo, IN
GMC Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/25/2017 Category: Service
Lucas said he asked the business to bleed his brakes and they said they did but nothing has changed.
This review was collected via phone interview by Customer Research Inc.

BB
Bill B.
Kokomo, IN
Jeep Grand Cherokee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/16/2016 Category: Service
Bill said it was alright. They ordered a part for his brake light switch and charged about $102.00. He was waiting an hour for that part to be delivered and there is another facility located, 2 buildings down.
This review was collected via phone interview by Customer Research Inc.

RW
Race W.
Kokomo, IN
GMC Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/14/2016 Category: Service
Race said he was displeased with this business. When he went in for an inspection, they tightened the lug nut too much, and it broke off. When he called to tell them, they got upset and hung up on him.
This review was collected via phone interview by Customer Research Inc.
Dale M. from Quality Auto Clinic responded on 03/16/2016

Race
Quality Auto Clinic did not work on your vehicle. You came in for a free inspection and that is what you received. Your vehicle needed sway bar links, idler arm, steering dampner, and a left front tire. We did not tighten anything we only inspected your vehicle for free.


JM
Joseph M.
Kokomo, IN
Buick Park Avenue
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2019 Category: Service
Spoke with Jack. He said the business did the work that was needed on the vehicle.
This review was collected via phone interview by Customer Research Inc.

PG
Perry G.
Kokomo, IN
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2019 Category: Service
Spoke with Mary she said she was happy with the service. The employees changed their shocks and worked on the suspension. They got their vehicle done quickly and didn't break anything.
This review was collected via phone interview by Customer Research Inc.

JM
Jason M.
Kokomo, IN
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Jason said the service was really good. They were honest, transparent and things went really well.
This review was collected via phone interview by Customer Research Inc.

LG
Larry G.
Kokomo, IN
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019
service
I have done business with them for years and they have never let me down. excellent service. I would recommend them to everyone

Verified Customer
Sharpsville, IN
Dodge Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2019
Very fast service
I was very impressed with how quickly my car was fixed.

SM
Shirley M.
Kokomo, IN
Chevrolet Avalanche
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019 Category: Service
Shirley said she has no problems with them. They do a good job for her and she has been there twice. She likes their service.
This review was collected via phone interview by Customer Research Inc.

PK
Pete K.
Kokomo, IN
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019 Category: Service
Pete said the business did fantastic work and they were fast. He also said he was completely happy with the service and he will be a repeat customer if necessary.
This review was collected via phone interview by Customer Research Inc.

CT
Corey T.
Indiana
Chevrolet Trax
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2019 Category: Service
Corey said every thing this business did to his vehicle came out really well. The price was fair, they were quick and he had a good experience over all.
This review was collected via phone interview by Customer Research Inc.

AG
Al G.
Kokomo, IN
Dodge Intrepid
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/04/2019 Category: Service
Al said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DT
Diane T.
Kokomo, IN
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2019
Fixed my heater fan.
Appreciated the quick appointment and same-day resolution.

EG
Elton G.
Kokomo, IN
Chevrolet HHR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Elton said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

WM
Winifred M.
Kokomo, IN
Dodge Nitro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Winifred said they did a good job. She said they are friendly and she likes them.
This review was collected via phone interview by Customer Research Inc.

DW
Dana W.
Kokomo, IN
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019
Sensor
Respectful and will get the job done right

LC
Louie C.
Kokomo, IN
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019
They are courtious and and inform you and the repairs that are needed
We have been taking our vehicles there for the past three years, and they honor the work they have done. Any issues are resolve immediately. Not the cheapest in town, but as they say "you get what you pay for".