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Quality Auto Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,514 Reviews)
95
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
4
Total ReScores
4.0
ReScore Average
95
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Business Details

About

Opened in 1994, Quality Auto has tried to offer the highest standard of repair at competetive pricing with fast service since its inception. Being the oldest privately owned AAA approved shop in Pomona, we have all ASE certified auto technicians and offer a 24month/24,000 mile warranty
on our repairs. We specialize in
Opened in 1994, Quality Auto has tried to offer the highest standard of repair at competetive pricing with fast service since its inception. Being the oldest privately owned AAA approved shop in Pomona, we have all ASE certified auto technicians and offer a 24month/24,000 mile warranty
on our repairs. We specialize in driveability diagnostics and offer smog checks as well as smog failure repairs. We are one of a select few shops that perform Brake and lamp inspections as well as general auto repair. I have lived in the area my whole life and have almost 25 years of auto repair experience. I am an ASE master auto technician and have worked for the Bureau of Automotive Repair as a systems material expert for about 10 years developing tests and training for technicians to further benefit the industry and its standards. Please call us at (909)596-5502 for any auto questions or needs and see why we have had a 100% approval rating with the Auto clubs approved auto repair program for the last 4 years. Thank you, Michael Garibay
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Categories
Auto Repair, Car Maintenance, Repair Shop
Contact
(909) 596-5502

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (US & Canada)
3460 Falcon St Pomona, CA 91767-1012
Quality Auto Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,514 Reviews)

LA
gravatar
Luis A.
Pomona, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/20/2013
verified customer Verified Customer
Category: Service
Luis said he is not satisfied with the business. He went in for a smog check they told him he was missing a part. They gave him a quote of $900 plus. He went to another business that told him he did not need any parts. He was then charged $150 for a smog recheck. He said after they gave him a waiver then charged him again for another check. He stated he will never go there again because they are shady.
Not Recommended
Mike G. from Quality Auto Service responded on 02/23/2013 10:38 AM
This is the second time in a few weeks where I was chastised for failing a smog. First off, I have less that 10% cars that fail, well below the state average. In fact the BAR reps have come in and told me my failure rate is too low in the past. When I inspected Luis' 1988 Ford Bronco, it failed 2 things-1) Bad gas Cap, which I replaced. 2) High emissions that was determined to be a bad catalyst. I went to my muffler guy and he checked out the "LEGAL" application for this year and model and found that it required 2 catalytic converters (in line) This vehicle had only one and a straight pipe to the muffler. The problem is, the state sends cars out like this all the time to catch smog techs overlooking things. These "undercover" cars are missing items required and we get $1500 fines and are required to take 8, 16 or 80 classes! I know this because it happened to me!!! I'm sorry that Luis' truck failed and welcomed him to get a second opinion. But that was to verify the truth not to have some other shop just pass him without checking the required equipment. Sorry again Luis' and I'm glad for you that you got your truck registered. Mike
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