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Quality Auto Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,535 Reviews)
95
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
4
Total ReScores
4.0
ReScore Average
95
Net Promoter Score ®

Business Details

About

Opened in 1994, Quality Auto has tried to offer the highest standard of repair at competetive pricing with fast service since its inception. Being the oldest privately owned AAA approved shop in Pomona, we have all ASE certified auto technicians and offer a 24month/24,000 mile warranty
on our repairs. We specialize in
Opened in 1994, Quality Auto has tried to offer the highest standard of repair at competetive pricing with fast service since its inception. Being the oldest privately owned AAA approved shop in Pomona, we have all ASE certified auto technicians and offer a 24month/24,000 mile warranty
on our repairs. We specialize in driveability diagnostics and offer smog checks as well as smog failure repairs. We are one of a select few shops that perform Brake and lamp inspections as well as general auto repair. I have lived in the area my whole life and have almost 25 years of auto repair experience. I am an ASE master auto technician and have worked for the Bureau of Automotive Repair as a systems material expert for about 10 years developing tests and training for technicians to further benefit the industry and its standards. Please call us at (909)596-5502 for any auto questions or needs and see why we have had a 100% approval rating with the Auto clubs approved auto repair program for the last 4 years. Thank you, Michael Garibay
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Categories
Auto Repair, Car Maintenance, Repair Shop
Contact
(909) 596-5502

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (US & Canada)
3460 Falcon St Pomona, CA 91767-1012
Quality Auto Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,535 Reviews)

MA
Melanie A.
Upland, CA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/22/2014
verified customer Verified Customer
Category: Service
Melanie said she is not totally satisfied with her reacent visit because she took her vehicle back to this business on several occasions and was continually told there were other unspecified issues to the vehicle than they previously thought.
Not Recommended
Mike G. from Quality Auto Service responded on 02/26/2014 04:44 PM

When Melanie first came to my shop, she had just purchased this 1986 Cadillac Deville for $900. At that time it would not pass smog (Check engine light on), had multiple mechanical including overheating, multiple oil leaks, no power steering assist in one direction, some extrior lights were inoperative, and the tilt steering column was very loose. I spoke to her for about 30 minutes about the vehicle and told her the smog was the sellers responsiblity and with all of the repairs she should return the vehicle, get her money back and find a more suitible car. After spending $2800 at another shop just to fix the head gasket problem she returned it to my shop to deal with the steering column, power steering, and start fixing the oil leaks. After doing those repairs for $1500 or so, we cleaned the motor and told her to return to recheck if it had any more leaks. Three weeks later she returned with the vehicle and we lifted the car, checked it (at no charge) and found the front crank seal leaking and most probably the rear main seal also. It is a 30 year old aluminum block Cadillac. It will always leak oil unless you install a $6,000 engine, which I would never advise doing in a $900 car.Then three weeks after that I received this 2 star evaluation. Sorry Melanie, I told you to return the car in the first place.-Mike

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