Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

267 Reviews

98% Would Recommend
84% Business Response
Latest Review 8 days ago

Reviews


JF
Jude F.
Norwood, PA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Jude said this business serviced his other vehicle prior. He plans on using this business again.
This review was collected via phone interview by Customer Research Inc.

DM
DEBRAH M.
Sharon Hill, PA
Mercedes-Benz C-Class
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2018
Fast, respectful, and well done
They live up to their name. Truly quality work...

JM
Joe M.
Glenolden, PA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Joe said the staff was easy to talk to and his vehicle was done fast.
This review was collected via phone interview by Customer Research Inc.

SW
Samantha W.
Lansdowne, PA
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
Samantha said it was prompt service and the staff member who helped her was very courteous.
This review was collected via phone interview by Customer Research Inc.
Bob R. from Quality Diagnostics responded on 09/06/2018

IT WAS OUR PLEASURE TO BE OF SERVICE. ANYTIME, THANKS BOB


GD
George D.
Glenolden, PA
Lexus LX 450 Luxury Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018 Category: Service
George said the service was ridiculously incredible. The business, timing, waiting and accommodations were all perfect.
This review was collected via phone interview by Customer Research Inc.
Bob R. from Quality Diagnostics responded on 09/06/2018

THANK YOU FOR YOUR COMMENTS


JM
John M.
Darby, PA
Dodge Charger
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/01/2018 Category: Service
John said he wasted his time, over 2 hours. They said nothing was wrong with the vehicle and charged him $103. He took his vehicle to another diagnostics business and they found the problem right away. John stated he would not recommend this business.
This review was collected via phone interview by Customer Research Inc.
Bob R. from Quality Diagnostics responded on 09/06/2018

SORRY JOHN TO HEAR THAT YOU WERE UNHAPPY. IT SOUNDS LIKE WE MISSED OUR CHANCE TO HELP. THIS WAS NOT OUR GOAL. WE ALWAYS TRY TO SERVICE ALL OUR CUSTOMERS. PLEASE ACCEPT OUR APOLGY.


CH
Cortez H.
Philadelphia, PA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Cortez said he has used this business for twenty years. The employees provided good service. The work was top notch.
This review was collected via phone interview by Customer Research Inc.
Bob R. from Quality Diagnostics responded on 09/06/2018

THANKS FOR YOUR KIND WORDS. 


AB
Angie B.
Glenolden, PA
Nissan Versa
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Angie said that she really likes this business. She's a return customer.
This review was collected via phone interview by Customer Research Inc.
Bob R. from Quality Diagnostics responded on 08/29/2018

PLEASE KEEP RETURNING WHEN EVER YOU NEED US. WE APPRECIATE YOUR BUSINESS, BOB


DT
Daniel T.
Glen Mills, PA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Daniel said he recommends the business.
This review was collected via phone interview by Customer Research Inc.
Bob R. from Quality Diagnostics responded on 08/29/2018

GREAT FOR YOU TO SAY SO. WE ALWAYS WANT SATISFIED CUSTOMERS. BOB


DB
Deborah B.
Philadelphia, PA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018
EXCELLENT, KNOWLEDGEABLE AND HONEST SERVICE
My visit with Quality Diagnostics will not be my last. I am pleased to say the folks at Quality Diagnostics are honest, knowledgeable, trustworthy and they provide fare pricing. They are extremely knowledgeable about check engine issues and resolved mine timely. I had a prior visit with another repair shop for the same check engine issue. I have been dealing with that shop for, I believe over ten (10) years. I waited for four (4) hours and my issue was not resolved by them and I left frustrated and vowed never to return. It was obvious those folks did not have adequate check engine knowledge to resolve the issue with my car, but the folks at Quality did. The folks at Quality completed the repair of my vehicle, which included the installation of rear brakes and they resolved the check engine problem in less than hours. NEEDLESS TO SAY, QUALITY DIANOSTICS IS MY NEW REPAIR SHOP!!!!
Bob R. from Quality Diagnostics responded on 08/17/2018

It is wonderful that you gave us such an excellent review. Your kind words are greatly appreciated. We will always try to keep you coming back. Thanks, Bob


JH
Joseph H.
Wallingford, PA
Nissan Murano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Joseph said this business has the best service. They are good people.
This review was collected via phone interview by Customer Research Inc.
Bob R. from Quality Diagnostics responded on 08/17/2018

Thanks for your kind words. Your vehicle will always receive our close attention to what ii needs. 


AF
Adrienne F.
Darby, PA
Volkswagen Passat
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/10/2018 Category: Service
Adrienne said that she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Bob R. from Quality Diagnostics responded on 08/17/2018

We are here whenever you need service. Thank you.


Verified Customer
Philadelphia, PA
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2018
The mechanics quality of work and Service.
A tire on my car read low pressure for 3 days. I attempted to replace the air but it wouldn't hold. On Friday, the shop was booked with others cars but the mechanic made it possible to squeeze me in. All 4 tires were check. The mechanics always go above and beyond.
Bob R. from Quality Diagnostics responded on 08/17/2018

Glad to hear we were of service for you need. Anytime we can help you, please call or stop by.


JC
James C.
Philadelphia, PA
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Jame said his overall experience was good. They did a great job. He likes them and plans to go back in 2 weeks.
This review was collected via phone interview by Customer Research Inc.
Bob R. from Quality Diagnostics responded on 08/17/2018

Just what we want to hear. Hope to see you soon.


OL
Olive L.
Philadelphia, PA
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Spoke with Olive. She said she got what she wanted in the time frame that was quoted. They told her the vehicle would be ready by 2pm and it was.
This review was collected via phone interview by Customer Research Inc.
Bob R. from Quality Diagnostics responded on 08/17/2018

We will always try to meet your needs. Thanks.


KM
KITTIE M.
Darby, PA
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018
Service
Bob is always friendly and helpful. I feel he and his staff provide honest quality service.
Bob R. from Quality Diagnostics responded on 08/17/2018

We are very much appreciative of your kind words. Thank you.


JS
Jim S.
Glenolden, PA
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2018 Category: Service
Jim said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Bob R. from Quality Diagnostics responded on 07/21/2018

THANKS FOR YOUR REVIEW. PLEASE CALL IF YOU NEED US. BOB


MH
Mike H.
Drexel Hill, PA
Subaru B9 Tribeca
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Mike said it was a great experience.
This review was collected via phone interview by Customer Research Inc.
Bob R. from Quality Diagnostics responded on 07/21/2018

ALWAYS GREAT TO HEAR FROM YOU. THANKS, BOB


LH
Linda H.
Glenolden, PA
Buick Regal
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Linda said she has been a customer for 18 years . They are very good at what they do.
This review was collected via phone interview by Customer Research Inc.
Bob R. from Quality Diagnostics responded on 07/21/2018

THANK YOU LINDA. BOB


RW
Richard W.
Darby, PA
Cadillac DTS
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/12/2018 Category: Service
Richard said that the facility took too long on his vehicle and achieved very few results. He will not return.
This review was collected via phone interview by Customer Research Inc.

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