Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94
4.9

( 422 Reviews )

100% Would Recommend
Latest Review 9 days ago

Reviews


PH
Peter H.
Stroudsburg, PA
Ford Expedition
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/17/2016 Category: Service
Spoke with Peter's wife. She said she was not satisfied with her experience because it was not the best. They kept her vehicle over one month from July 22 to September 8th or 9th. There was grease all over her vehicle. She said she was very unhappy with this business.
This review was collected via phone interview by Customer Research Inc.
Russ E. from R & L Automotive LLC responded on 10/01/2016

Iam very sorry for the delay, as you know it was not our fault for this as the rebuiling company did not have parts for the engine. I would like to know why you did not call us for the grease all over. We would have taken care of it with no problem. We would have cleaned the grease all over the outside of the vehicle if we had made the mess to begin with.If there was grease all over inside ,you should have called me immediately. Again  Iam very sorry you were not happy.


EK
ENOOP K.
East Stroudsburg, PA
Hyundai XG350
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/15/2013
Cannot find the problem.
Three visits, but same problem. Today, I am stuck in NJ at work because same issue. Car won't go.

CT
CHARLIE T.
Wind Gap, PA
Buick Verano
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2019
Gets it done
My battery died and I needed a new one. R&L told me to bring it in and they would replace it
Quick and efficient service always at a fair price
Thanks R&L

KS
Kevin S.
East Stroudsburg, PA
Dodge Dakota
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/10/2019 Category: Service
Kevin said he recommends this facility and has sent a few customers to Russell.
This review was collected via phone interview by Customer Research Inc.

AC
ARTHUR C.
East Stroudsburg, PA
Dodge Avenger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2019
New Tires
May sometimes seem pricey but they do a good job, are accommodating, and work with you.

CS
Chad S.
Canadensis, PA
Chevrolet Cobalt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/14/2019 Category: Service
Chad said he's going to take it back in because he doesn't thinks his dash board was hooked back up correctly. He also said the work was done quickly and everyone was nice.
This review was collected via phone interview by Customer Research Inc.

WA
Walter A.
East Stroudsburg, PA
Ford Fusion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/20/2018 Category: Service
Walter said the business does good work and it is a fine place to go.
This review was collected via phone interview by Customer Research Inc.

NG
Nancy G.
East Stroudsburg, PA
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2017 Category: Service
Nancy said it was her first visit to this business but she will be back.
This review was collected via phone interview by Customer Research Inc.

GH
Gary H.
Stroudsburg, PA
Buick LeSabre
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/13/2017 Category: Service
Spoke with Susan. She said she has already recommended them. They are fair and honest.
This review was collected via phone interview by Customer Research Inc.

WF
William F.
East Stroudsburg, PA
Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2017 Category: Service
William said he was not sure if they did all the things he mentioned and it was hard to tell. They were good and quick. He has used them for 25 years.
This review was collected via phone interview by Customer Research Inc.

LB
Lawrence B.
Stroudsburg, PA
Buick LeSabre
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2017 Category: Service
Lawrence said he paid $1600 to get his intake manifold fixed. He picked up the vehicle and drove to Maine. The vehicle was vibrating badly so he had to service his vehicle again. He is unsure if it had anything to do with the intake manifold.
This review was collected via phone interview by Customer Research Inc.
Russ E. from R & L Automotive LLC responded on 03/06/2017

I am very sorry for any inconvenience that you may have had due to this repair or any other problem there may have been . I hope everything turned out o/k


WR
William R.
East Stroudsburg, PA
Ford Cutaway
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2017 Category: Service
William said they did a great job.
This review was collected via phone interview by Customer Research Inc.
Russ E. from R & L Automotive LLC responded on 03/06/2017

Thank You !


PK
Patrick K.
Stroudsburg, PA
Ford Econoline
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/28/2016 Category: Service
Patrick said the staff was really nice. When he went to pick up his vehicle, he noticed it wasn't repaired correctly but they came back out and fixed it right.
This review was collected via phone interview by Customer Research Inc.
Russ E. from R & L Automotive LLC responded on 12/09/2016

Thank You Happy Holidays


BP
Bozena P.
Stroudsburg, PA
Nissan Pathfinder
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2016 Category: Service
Bozena said she is happy with the service. They are always really good to her.
This review was collected via phone interview by Customer Research Inc.
Russ E. from R & L Automotive LLC responded on 10/01/2016

Thank You 


JB
Jeffrey B.
Subaru Forester
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/02/2013 Category: Service
Jeffrey said he is impressed with what they did.
This review was collected via phone interview by Customer Research Inc.

TF
Toni F.
Nissan Sentra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/19/2013 Category: Service
Toni said this business was very friendly and nice. She stopped in because her vehicle was making noises and overheating. They test drove it and told her everything was fine but they might not have refilled her radiator. She took her vehicle to another service center yesterday and was told her radiator fluid was low.
This review was collected via phone interview by Customer Research Inc.

GC
Gino C.
Bushkill, PA
Chrysler Concorde
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/26/2013 Category: Service
Spoke with Nicholas. He said they were good, but the price was expensive.
This review was collected via phone interview by Customer Research Inc.

MW
MARCIE W.
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/17/2012
Treat you like family...
Are always able to get my vehicle in quickly and repaired quickly. Up front with estimates and if it will cost more they call to let us know before they just work on the vehicle. They truly treat us like family.

JR
John R.
East Stroudsburg, PA
Chrysler 300M
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/06/2012 Category: Service
John said everything is satisfactory.
This review was collected via phone interview by Customer Research Inc.

CT
CAROLE T.
Mt Pocono, PA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/07/2011
service
i thought the service was excellent. i thought the the time to complete was a bit long

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