Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

824 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


MF
MARY F.
Louisville, KY
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2012
Hello Scott and Karen!
As always- very good service (our Honda is a FIT, not a Civic) I wouldn't go anywhere else!

DB
Dale B.
Louisville, KY
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2012 Category: Service
Dale said they do a great job and always have. He said he's been knowing them since high school and that's where he has been taking his vehicle for repairs.
This review was collected via phone interview by Customer Research Inc.

VH
Vicki H.
Louisville, KY
Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2012 Category: Service
Vickie said there was a little trouble with the representatives at this establishment keeping her informed on the status of her vehicle.
This review was collected via phone interview by Customer Research Inc.

HT
Harriett T.
Louisville, KY
Pontiac Bonneville
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2012 Category: Service
Harriett said Scott does very well. She has been going to this business for 5 years and Scott's assistant, Karen is wonderful.
This review was collected via phone interview by Customer Research Inc.

JR
John R.
Louisville, KY
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2012 Category: Service
John said the business does good work.
This review was collected via phone interview by Customer Research Inc.

WH
Wilma H.
Ford Five Hundred
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2012 Category: Service
Wilma said the business is wonderful and she has been going there for 15 years. She said she is very happy with the business and the personnel are very courteous and efficient.
This review was collected via phone interview by Customer Research Inc.

PD
Pauline D.
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2012 Category: Service
Pauline said she has been going to this business for years and it's like family when she is there. She said she trusts them 100 percent.
This review was collected via phone interview by Customer Research Inc.

CG
Chris G.
Mitsubishi 3000GT
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/30/2012 Category: Service
Chris said the business did not really figure out the problem with his vehicle.
This review was collected via phone interview by Customer Research Inc.

JM
JOHN M.
Taylorsville, KY
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2012
Always Excellent!
Love you guys and appreciate you taking care of my car!

LJ
Louis J.
Louisville, KY
Ford Escort
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2012 Category: Service
Spoke with Joan. She said they are always accommodating. She drives a long way to have her vehicle serviced at this business.
This review was collected via phone interview by Customer Research Inc.

RS
Rebecca S.
Louisville, KY
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2012 Category: Service
Rebecca said has been a repeat customer for years because she trusts them and they do good work.
This review was collected via phone interview by Customer Research Inc.

RC
Rick C.
Louisville, KY
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2012 Category: Service
Rick said he liked the courtesy shuttle and the business was personable.
This review was collected via phone interview by Customer Research Inc.

LM
Larry M.
Louisville, KY
Chevrolet Silverado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2012 Category: Service
Larry said he was satisfied with his experience.
This review was collected via phone interview by Customer Research Inc.

KR
KENNY R.
Louisville, KY
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2012
goes the extra mile
a man of Ethics, Scott Wayne

LM
LISA M.
Louisville, KY
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2012
Wonderful!
LOVE R & W Automotive! Quick service; Fast getting in to get any work done, Quick service once your car's in; Friendly staff starting with Scott & Karen and going all the way down the staff. The repairmen come in to talk to Scott about the car they're working on and always say hello to you, even if they're working on someone else's car. Love the Buy 5, get 6th one free oil change. Been coming to Scott for probably 20 years now.

CG
CHIP G.
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2012
service
great service

FL
FLORENCE L.
Louisville, KY
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2012
They did a good job.
I thought that they were very polite and straight forward about what the problem was and how to fix it. Thank you.

DH
DEAN H.
Louisville, KY
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2012
Good Service
R&W has been providing service for our 1999 vehicle since its original warranty expired. We have been happy with our relationship with them and appreciate having them relatively close.

JM
JACK M.
Louisville, KY
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2012
Great personal service.
Great personal service. I have been taking my cars here for many years and have had positive experiences in most all cases.When there was a problem, it was resolved very quickly.

MJ
MARK J.
Louisville, KY
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2012
Great Service!
R&W aways takes great care of our cars!