Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

840 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


CG
Connie G.
Mt Washington, KY
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2012 Category: Service
Connie stated she knows when she drives out of this business she won't have to return. She's had her vehicle fixed here for years. Scott is fabulous. Karen is great. Steve is very missed, now that he's gone. They are great and do a good job. They always call if they find additional work is needed. She likes to get it all done at once.
This review was collected via phone interview by Customer Research Inc.

FU
Frank U.
Louisville, KY
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2012 Category: Service
Frank said this business was quick and knowledgeable. The prices are reasonable. They answered all of his questions.
This review was collected via phone interview by Customer Research Inc.

MG
Michael G.
Ford Explorer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/14/2012 Category: Service
Michael said there was a delay for a week and a half while the business was temporarily short-staffed. They did a good job. Michael's family uses this business all the time.
This review was collected via phone interview by Customer Research Inc.

MH
Mary H.
Dodge Nitro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2012 Category: Service
Mary said Scott does a great job.
This review was collected via phone interview by Customer Research Inc.

EA
Evan A.
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2012 Category: Service
Evan said the business explained everything well and had fair prices.
This review was collected via phone interview by Customer Research Inc.

BK
Brenda K.
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2012 Category: Service
Brenda said they did a fine job.
This review was collected via phone interview by Customer Research Inc.

AW
A.J. W.
Taylorsville, KY
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2012
Trust is very important that is what I value most at R&W Automotive
Very friendly and at the same time very professional. I trust their judgement and opinion on matters concewrning my vehicles.

JR
JIMMY R.
Louisville, KY
Toyota Yaris
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2012
Always happy when I leave.
Never have trusted mechanics before. But R & W is straight forward.

RR
Ricky R.
Taylorsville, KY
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2012 Category: Service
Ricky mentioned the business has always given him good service.
This review was collected via phone interview by Customer Research Inc.

KR
KATHLEEN R.
Louisville, KY
Chrysler PT Cruiser
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/21/2012
Friendly staff
They are always able to fit me in when i have a problem with the car. Thanks.

DH
Deb H.
Mt Washington, KY
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2012 Category: Service
Deb said they did a very good job at explaining everything. Overall, she was completely satisfied.
This review was collected via phone interview by Customer Research Inc.

MJ
MARK J.
Louisville, KY
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2012
TRUST
R&W has taken care of my cars for 10 years. They have picked my wife up when she was stranded and I was out of town, have always done a great job taking care of my vehicles, and have made sure I was 100% satisfied.

AS
ALLEN S.
Louisville, KY
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2012
Trust
I've been going to R&W for years; I trust their work and pricing. It's good to have a safe and reliable place to take my car.

CS
Cliff S.
Toyota Camry
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/17/2012 Category: Service
Cliff said this business quoted him a price and then tore the vehicle down and called him to tell him it would be more to fix it. He mentioned that he felt he was over a barrel because his vehicle was torn apart in front of him.
This review was collected via phone interview by Customer Research Inc.

DB
DORIS B.
Louisville, KY
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2012
Service on 2001 Buick
Very good service. People are so nice and friendly.

DS
DORTHY S.
Louisville, KY
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2012
MOST DEPENDABLE SHOP AROUND.
i KNOW WHEN i TAKE MY CAR IN IT WILL GET SERVICES LIKE I WAS FAMILY.

MF
MARY F.
Louisville, KY
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2012
Hello Scott and Karen!
As always- very good service (our Honda is a FIT, not a Civic) I wouldn't go anywhere else!

DB
Dale B.
Louisville, KY
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2012 Category: Service
Dale said they do a great job and always have. He said he's been knowing them since high school and that's where he has been taking his vehicle for repairs.
This review was collected via phone interview by Customer Research Inc.

VH
Vicki H.
Louisville, KY
Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2012 Category: Service
Vickie said there was a little trouble with the representatives at this establishment keeping her informed on the status of her vehicle.
This review was collected via phone interview by Customer Research Inc.

HT
Harriett T.
Louisville, KY
Pontiac Bonneville
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2012 Category: Service
Harriett said Scott does very well. She has been going to this business for 5 years and Scott's assistant, Karen is wonderful.
This review was collected via phone interview by Customer Research Inc.