Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

856 Reviews

99% Would Recommend
Latest Review 27 days ago

Reviews


TS
Tarek S.
Louisville, KY
Cadillac Fleetwood
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2018 Category: Service
Tarek said the customer service was excellent, the employees were very helpful, and the vehicle was fixed well. He suggests that they should keep up the good work.
This review was collected via phone interview by Customer Research Inc.

DD
Don D.
Louisville, KY
Scion xB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2018 Category: Service
Don said the business did everything they were supposed to do.
This review was collected via phone interview by Customer Research Inc.

RD
RUTH D.
Louisville, KY
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2018
Will always make it right, the best !
They are number one in our book.
They go the extra step to always make it right.
Never have to worry about them over charging or doing work that is not needed, honest family. Been with them for over 30 plus years, they just are the best, plain & simple ! !

DH
DARROLL H.
Louisville, KY
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2018
Fast and Efficient
When in with hard to start and other electrical issues. Diagnosed as bad battery and replaced. In and out in under an hour.

RR
Ron R.
Louisville, KY
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2018 Category: Service
Ron said he has known this business for years and the work is always done right.
This review was collected via phone interview by Customer Research Inc.

EA
Elvir A.
Louisville, KY
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2018 Category: Service
Elvir said the business has great service and a great staff.
This review was collected via phone interview by Customer Research Inc.

JS
Jack S.
Louisville, KY
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2018 Category: Service
Spoke to Jack's wife. She said Scott, the mechanic, used to be their daughter's softball team coach, which kind of makes it a family affair. They have never had a problem. He gives the vehicles back when he says he will. They would choose Scott over another facility, any day of the week, that is how much faith they have in him. She stated she believes when you're dealing with perfection, there is nothing else you can do.
This review was collected via phone interview by Customer Research Inc.

JC
James C.
Louisville, KY
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2018 Category: Service
James said the employees are fine people, have always treated him well, and he enjoys them.
This review was collected via phone interview by Customer Research Inc.

JP
JIM P.
Louisville, KY
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018
my experience with R&W repair shop
They guarantee the work they do.Excellent repair shop.very satisfied.

MT
Michael T.
Louisville, KY
Volvo S60
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2018 Category: Service
Michael said the service was not the best. It was slow.
This review was collected via phone interview by Customer Research Inc.

JT
John T.
Louisville, KY
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Service
John said he is impressed by this business and will use them in the future. He also stated they did what he wanted them to do, and in a timely manner.
This review was collected via phone interview by Customer Research Inc.

SG
STEPHEN G.
Louisville, KY
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2018
Fast and friendly
I took my car in because the check engine light was on. They had the issue identified within an hour and had it fixed the same day. They also worked directly with my warranty so I did not have to do anything on that end either. Scott is really easy to work with and very friendly.

TS
Tyler S.
Louisville, KY
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2017 Category: Service
Tyler said the business provided great service. He did not have an appointment, and they fit him in the same day. The vehicle was serviced quickly. They were fair priced.
This review was collected via phone interview by Customer Research Inc.

RS
RICK S.
Louisville, KY
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2017
High quality work
R & W takes pride in what they do for their customers. Fix only what needs to be fixed. Very honest.

JM
Jae M.
Louisville, KY
Kia Sedona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2017 Category: Service
Jae said services from the business were quick. She said they were very honest.
This review was collected via phone interview by Customer Research Inc.

HB
Helen B.
Louisville, KY
Lexus ES 330
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2017 Category: Service
Helen said she is a repeat customer and she has no complaints.
This review was collected via phone interview by Customer Research Inc.

TR
Tom R.
Louisville, KY
Ford Police Interceptor
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/20/2017 Category: Service
Tom said the service was very good.
This review was collected via phone interview by Customer Research Inc.

KN
Kenneth N.
Louisville, KY
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2017 Category: Service
Spoke with Sherie. She said she would recommend this business.
This review was collected via phone interview by Customer Research Inc.

AW
Amber W.
Louisville, KY
INFINITI QX56
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2017 Category: Service
Amber said she gets good, friendly customer service.
This review was collected via phone interview by Customer Research Inc.

RR
Rudy R.
Louisville, KY
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2017 Category: Service
Rudy said the service was good.
This review was collected via phone interview by Customer Research Inc.