Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9
4.9

(924 Reviews)

99% Would Recommend
Latest Review 3 days ago

Reviews


KJ
Kurtis J.
Louisville, KY
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2018 Category: Service
Kurtis said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

AH
Adis H.
Louisville, KY
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2018 Category: Service
Adis said they were great.
This review was collected via phone interview by Customer Research Inc.

DY
Dudley Y.
Louisville, KY
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2018 Category: Service
Dudley said the staff at this facility did everything they said they would do, and took care of the issues with his vehicle. He stated he felt it was an excellent business which provided excellent service.
This review was collected via phone interview by Customer Research Inc.

JC
Joe C.
Louisville, KY
Mercury Mountaineer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018 Category: Service
Joe said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

JM
John M.
Harrods Creek, KY
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018 Category: Service
John said the service was good.
This review was collected via phone interview by Customer Research Inc.

GR
Greg R.
Port Royal, KY
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018 Category: Service
Greg said the business was easy to work with, the prices were reasonable, and they exceeded his expectations.
This review was collected via phone interview by Customer Research Inc.

PD
Pauline D.
Louisville, KY
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2018 Category: Service
Pauline said the staff were honest, friendly, and like family. They treat her great.
This review was collected via phone interview by Customer Research Inc.

SW
Sabrina W.
Louisville, KY
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2018 Category: Service
Sabrina said the employees did more than what she expected them to do.
This review was collected via phone interview by Customer Research Inc.

TS
Tarek S.
Louisville, KY
Cadillac Fleetwood
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2018 Category: Service
Tarek said the customer service was excellent, the employees were very helpful, and the vehicle was fixed well. He suggests that they should keep up the good work.
This review was collected via phone interview by Customer Research Inc.

DD
Don D.
Louisville, KY
Scion xB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2018 Category: Service
Don said the business did everything they were supposed to do.
This review was collected via phone interview by Customer Research Inc.

RD
RUTH D.
Louisville, KY
Toyota Camry
Verified Customer
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01/20/2018
Will always make it right, the best !
They are number one in our book.
They go the extra step to always make it right.
Never have to worry about them over charging or doing work that is not needed, honest family. Been with them for over 30 plus years, they just are the best, plain & simple ! !

DH
DARROLL H.
Louisville, KY
Ford Expedition
Verified Customer
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01/19/2018
Fast and Efficient
When in with hard to start and other electrical issues. Diagnosed as bad battery and replaced. In and out in under an hour.

RR
Ron R.
Louisville, KY
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2018 Category: Service
Ron said he has known this business for years and the work is always done right.
This review was collected via phone interview by Customer Research Inc.

EA
Elvir A.
Louisville, KY
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2018 Category: Service
Elvir said the business has great service and a great staff.
This review was collected via phone interview by Customer Research Inc.

JS
Jack S.
Louisville, KY
Ford Focus
Verified Customer
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01/18/2018 Category: Service
Spoke to Jack's wife. She said Scott, the mechanic, used to be their daughter's softball team coach, which kind of makes it a family affair. They have never had a problem. He gives the vehicles back when he says he will. They would choose Scott over another facility, any day of the week, that is how much faith they have in him. She stated she believes when you're dealing with perfection, there is nothing else you can do.
This review was collected via phone interview by Customer Research Inc.

JC
James C.
Louisville, KY
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2018 Category: Service
James said the employees are fine people, have always treated him well, and he enjoys them.
This review was collected via phone interview by Customer Research Inc.

JP
JIM P.
Louisville, KY
Ford Focus
Verified Customer
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01/17/2018
my experience with R&W repair shop
They guarantee the work they do.Excellent repair shop.very satisfied.

MT
Michael T.
Louisville, KY
Volvo S60
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2018 Category: Service
Michael said the service was not the best. It was slow.
This review was collected via phone interview by Customer Research Inc.

JT
John T.
Louisville, KY
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Service
John said he is impressed by this business and will use them in the future. He also stated they did what he wanted them to do, and in a timely manner.
This review was collected via phone interview by Customer Research Inc.

SG
STEPHEN G.
Louisville, KY
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2018
Fast and friendly
I took my car in because the check engine light was on. They had the issue identified within an hour and had it fixed the same day. They also worked directly with my warranty so I did not have to do anything on that end either. Scott is really easy to work with and very friendly.