Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9
4.9

( 923 Reviews )

99% Would Recommend
Latest Review 4 days ago

Reviews


RE
RICK E.
Louisville, KY
Ford Econoline Cargo Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019
Customer
Very thorough

TR
Tom R.
Louisville, KY
Lincoln Town Car
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/07/2017 Category: Service
Tom said it was his second time there and they had his vehicle for too long. The workmanship is good.
This review was collected via phone interview by Customer Research Inc.

AK
Allan K.
Louisville, KY
Chevrolet Astro
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/21/2016 Category: Service
Allan said the business did not perform the work in a timely manner and there is now a tick that he does not recall being there previous to this service. He is not satisfied with the service he received there.
This review was collected via phone interview by Customer Research Inc.

BB
Barry B.
Louisville, KY
Dodge Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/08/2016 Category: Service
Barry said he was very disappointed in this business. They thought they could fix the hydraulics but after he spent a lot of money they did not know how to repair his vehicle so he had to take it to another facility where it was repaired.
This review was collected via phone interview by Customer Research Inc.

KR
KENNY R.
Louisville, KY
Honda CR-V
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/17/2014
Car smelled terrible inside when I got in it something smelled awful
Price ok smell was bad

SW
STAN W.
Louisville, KY
Honda Accord
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/17/2014
C'mon Man
Engine Light came on as soon as I pulled out of R&W

TQ
Tahnee Q.
Louisville, KY
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2019 Category: Service
Tahnee said the business provided good service and they did good work.
This review was collected via phone interview by Customer Research Inc.

CH
CHERYL H.
Louisville, KY
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019
Quality Customer Service
I have been a customer of R&W for some time now. With the 3 vehicles that we have taken to Scott, him and his crew have only given top notch attention to my issues and handling it with the best in customer service. I use to take my vehicles to the dealership and found that their main focus was meeting a quota and get them in and get them out! This is not the case with R&W. I have had my 2003 Honda Civic in Scotts shop for over two weeks( major repair) but there was always communication from Scott or Kim as far as the progress. R&W is a great company but most importantly, they're great people. Thanks to you all at R&W.

HH
Hallie H.
Louisville, KY
Jeep Compass
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Hallie said the staff answered all her questions.
This review was collected via phone interview by Customer Research Inc.

GM
Gayle M.
Louisville, KY
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Gayle said they were excellent.
This review was collected via phone interview by Customer Research Inc.

DS
DORTHY S.
Louisville, KY
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2019
Best Ever
This ios the place. You take you car in for service and that is just what you get and more. They take care of my car as if it was their own. Thanks Scott.

JR
Julie R.
Louisville, KY
Chevrolet Monte Carlo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Julie said the employees were really friendly, they updated her frequently and took care of the vehicle and got it back to her quickly.
This review was collected via phone interview by Customer Research Inc.

LW
LESTER W.
Louisville, KY
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019
Scott has a great facility with great machanics
I recommend R & W as Scott always has done our work with no issues.

EJ
Ed J.
Louisville, KY
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019 Category: Service
Ed said they did the job correctly and did it quickly and efficiently as well.
This review was collected via phone interview by Customer Research Inc.

CW
Chris W.
Louisville, KY
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019 Category: Service
Chris said he has used them several times now. They do a good job and complete what needs to be done on the vehicle.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Louisville, KY
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019
Great job, again👍🏼
R&W has been my car repair of choice for many years. Always work with my schedule, tell me what needs to be done before starting & tell when something DOESN’T need to be done. Appreciate their skills & honesty!!

SL
Samantha L.
Louisville, KY
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019 Category: Service
Samantha said the business was really friendly and helpful.
This review was collected via phone interview by Customer Research Inc.

MM
MARY ANNE M.
Louisville, KY
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2019
R&W Automotive always give good service. Greg was so helpful yesterday, and I really appreciate his help. Thank you, Greg!
Good people work at R&W. They are always helpful and dependable.

PD
Pauline D.
Louisville, KY
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019 Category: Service
Pauline said this business is always honest.
This review was collected via phone interview by Customer Research Inc.

RR
Ron R.
Louisville, KY
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/30/2019 Category: Service
Ron said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.